Manager Operations Lumen Jobs (NOW HIRING)

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today.
The Role
The Product Manager, Marketing Digital Experience - BAU Portfolio owns the operational framework that enables efficient delivery of marketing-driven work across Lumen.com. This role manages the intake, prioritization, governance, and continuous improvement of the Business as Usual (BAU) value stream, ensuring requests are properly scoped, routed, prioritized, and prepared for execution.
Serving as the connective point between business stakeholders and delivery teams, this position helps translate business needs into actionable work while providing transparency into priorities, capacity, timelines, and outcomes. The role partners closely with Campaigns, Creative, Digital Experience (DX), Marketing Operations (MOps), Product Marketing, Analytics, and Technology teams to maintain an efficient and scalable delivery ecosystem.
As a senior individual contributor, this position drives consistency, operational excellence, and continuous improvement through influence, collaboration, and process leadership rather than direct people management.
Work Location
Fully remote position open to candidates based anywhere in the U.S.
The Main Responsibilities
Portfolio Ownership
Own the operating model for Lumen's Business as Usual (BAU) digital delivery portfolio.
Lead the end-to-end delivery of marketing campaigns, product launches, website enhancements, and operational requests across Lumen.com.
Develop and maintain prioritization frameworks that balance business value, customer impact, delivery timelines, capacity, and risk.
Align BAU work with broader Digital Experience priorities and roadmaps.
Partner with value stream leaders to optimize planning, resource utilization, and delivery effectiveness.
Intake, Prioritization & Delivery Management
Own the end-to-end intake, triage, and prioritization process, ensuring work is aligned to business objectives, delivery capacity, and strategic priorities.
Partner with stakeholders to gather requirements, resolve competing priorities, and provide transparency into delivery plans, timelines, and trade-off decisions.
Establish standards, workflows, and governance practices that improve intake quality, delivery readiness, and execution efficiency.
Drive continuous improvement through analysis of intake trends, stakeholder feedback, and operational performance.
Governance & Operational Excellence
Define, implement, and evolve scalable governance, prioritization, and execution frameworks supporting marketing delivery across Lumen.com.
Establish operational metrics, service expectations, and reporting that provide visibility into demand, throughput, portfolio health, and business outcomes.
Identify bottlenecks and lead process improvement, automation, and workflow modernization initiatives that enhance efficiency, predictability, and stakeholder satisfaction.
Promote adoption of governance standards and best practices across partner organizations.
Cross-Functional Leadership
Serve as the primary point of coordination among Digital Experience, Campaigns, Creative, Marketing Operations, Product Marketing, Analytics, and other stakeholder groups.
Build strong partnerships that enable effective planning, prioritization, execution, and delivery.
Translate business needs into actionable work and facilitate resolution of cross-functional challenges impacting delivery timelines, quality, and business outcomes.
Influence decision-making through data, collaboration, business context, and subject matter expertise while fostering a culture of accountability and continuous improvement.
Performance Measurement & Continuous Improvement
Develop and maintain KPIs, dashboards, and reporting that measure portfolio health, delivery performance, stakeholder satisfaction, and business impact.
Partner with Analytics and Digital Experience teams to evaluate performance, identify optimization opportunities, and implement process, workflow, and governance enhancements.
Analyze delivery trends, demand, capacity, and operational metrics to improve efficiency, predictability, and stakeholder experience.
What We Look For in a Candidate
Experience
8+ years of experience in digital experience, product management, marketing operations, campaign management, portfolio management, project management, or a related field.
Experience operating in a complex, matrixed environment with multiple stakeholders and competing priorities.
Experience managing intake, prioritization, governance, and delivery across cross-functional teams.
Hands-on experience with marketing work management platforms such as Adobe Workfront.
Experience with web and content management platforms; Adobe Experience Manager (AEM) preferred.
Experience working within Agile and/or SAFe delivery models preferred.
Demonstrated success driving outcomes through influence and cross-functional leadership.
Skills
Strong prioritization, decision-making, and stakeholder management skills.
Ability to translate business needs into actionable requirements and delivery plans.
Expertise in process improvement, workflow optimization, and operational excellence.
Strong organizational, analytical, and problem-solving abilities.
Ability to manage ambiguity, competing priorities, and evolving business needs.
Continuous improvement mindset focused on scalability, efficiency, and business results.
Excellent collaboration, communication, and relationship-building skills.
Leadership & Influence
Proven ability to lead and influence across cross-functional teams.
Builds alignment among stakeholders with diverse priorities and perspectives.
Brings clarity, structure, and accountability to complex initiatives.
Balances speed, quality, governance, and business outcomes.
Demonstrates ownership and a customer-focused mindset.
Education
Bachelor's degree in Marketing, Business, Communications, Technology, or a related field, or equivalent experience.
Advanced degree or relevant certifications preferred.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:Benefits
Bonus Structure
#LI-Remote
#LI-HR1
What to Expect Next
Requisition #: 343039
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
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To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.