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Manager Operations Lumen Jobs (NOW HIRING)

Lumen Technologies

Manager Operations

OR · On-site

$105K - $141K/yr

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications ... The Role The Manager, Operations leads a customer-facing Tier 2 technical support team responsible ...

Lumen Technologies

Manager Network Operations

OR · Remote

$105K - $141K/yr

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications ... The Role The Manager, Optical Network Operations Center (NOC). The team tasks included optical ...

Lumen

Policy Enablement Manager

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications ... Reporting to the Manager, Operations - Rhythm of Business, this role partners with stakeholders ...

Lumen

Supervisor Region Operations

Vancouver, WA · On-site

$93K - $124K/yr

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications ... Manage the daily operation of outside and inside plant network services and technicians whose work ...

Lumen

Supervisor Region Operations

Vancouver, WA · On-site

$93K - $124K/yr

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications ... Manage the daily operation of outside and inside plant network services and technicians whose work ...

Lumen Technologies

Policy Enablement Manager

OR

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications ... Reporting to the Manager, Operations - Rhythm of Business, this role partners with stakeholders ...

Lumen

SUPV Region Operations - WA

Bellingham, WA · On-site

$93K - $124K/yr

... Lumen products and services while providing a service experience that exceeds the customer's expectations The Main Responsibilities * Manage the daily operation of outside and inside plant network ...

Lumen

SUPV Region Operations - WA

Bellingham, WA · On-site

$93K - $124K/yr

... Lumen products and services while providing a service experience that exceeds the customer's expectations The Main Responsibilities * Manage the daily operation of outside and inside plant network ...

Lumen Technologies

Operations Technician II

OR · Remote

$49K - $66K/yr

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications ... Manage time efficiently and document all actions in the ticket system. What We Look For in a ...

Lumen

Senior Operations Engineer

$107K - $146K/yr

... network operations by leveraging AI-driven insights and automation technologies to improve ... Provide data support for the Lumen Managed Services contracts. Includes data design, installation ...

Lumen

Network Infrastructure Communication Manager

... Lumen's core network, services, and operational foundations that enable global connectivity. The role also supports incident messaging for service disruptions, coordinates timely and accurate ...

Lumen

Senior Lead Monetization Manager

$105K - $141K/yr

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications ... Stand up the operational mechanics: listing process, private offer creation, order papering ...

Lumen

OPERATIONS TECHNICIAN III - PUB SEC

Herndon, VA · On-site

$81K - $108K/yr

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications ... Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network ...

Lumen

OPERATIONS TECHNICIAN III - PUB SEC

San Antonio, TX · On-site

$81K - $108K/yr

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications ... Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network ...

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Manager Operations Lumen information

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$31K

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$118.5K

How much do manager operations lumen jobs pay per year?

As of Jul 28, 2026, the average yearly pay for manager operations lumen in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is the difference between Manager Operations Lumen vs Operations Supervisor?

AspectManager Operations LumenOperations Supervisor
CredentialsBachelor's degree, relevant certificationsHigh school diploma or equivalent, some certifications
Work EnvironmentCorporate office, field operationsField sites, distribution centers
Employer & IndustryLumen Technologies, telecommunicationsVarious industries, including telecom and utilities
Primary FocusOverseeing operations, strategic planningSupervising daily activities, team management

The Manager Operations Lumen typically handles strategic planning and overall operational management within Lumen Technologies, requiring higher-level credentials. In contrast, the Operations Supervisor focuses on supervising daily tasks and team coordination. While both roles are essential for operational success, the manager has broader responsibilities and a more strategic focus.

More about Manager Operations Lumen jobs
What cities are hiring for Manager Operations Lumen jobs? Cities with the most Manager Operations Lumen job openings:
What states have the most Manager Operations Lumen jobs? States with the most job openings for Manager Operations Lumen jobs include:
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Manager Operations Lumen jobs near you
Infographic showing various Manager Operations Lumen job openings in the United States as of July 2026, with employment types broken down into 8% Internship, 83% As Needed, 5% Full Time, 2% Contract, and 2% Summer. Highlights an 75% Physical, 4% Hybrid, and 21% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.
Manager Operations

Manager Operations

Lumen Technologies

OR • On-site

$105K - $141K/yr

Other

Medical, Life

Posted 12 days ago

Lumen Technologies rating

8.7

Company rating: 8.7 out of 10

Based on 105 frontline employees who took The Breakroom Quiz

8th of 96 rated telecommunications companies

Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

The Manager, Operations leads a customer-facing Tier 2 technical support team responsible for delivering timely, high-quality resolution of activation and post-activation issues for Lumen's NaaS portfolio including Internet on Demand, Multi Cloud Gateway and Fabric Port. This blended team of System Engineers and Activation Technicians supports new service activations, resolves system fallout and order exceptions, and provides general technical troubleshooting across Lumen's product and network platforms. 

A successful person in this role balances operational execution, team development, and customer experience - driving activations to completion as efficiently as possible while ensuring escalations and complex issues are resolved with urgency and accuracy. The role partners cross-functionally with Service Delivery, Engineering, IT, Automation, and Account teams to keep delivery efficient, compliant, and aligned to business priorities. 

Location

This is a work from home position within the U.S.

The Main Responsibilities
  • Lead, coach, and develop a blended team of System Engineers and Activation Technicians.
  • Set clear expectations, priorities, and performance standards aligned to service-level and operational goals.
  • Conduct regular 1:1s, performance reviews, and individual development planning.
  • Manage workload, capacity, and coverage to meet customer support-hour commitments.
  • Foster a culture of accountability, collaboration, inclusion, and continuous improvement.
  • Own the identification, triage, and resolution of system fallout and order exceptions across activation workflows.
  • Analyze recurring fallout patterns and root causes; drive corrective actions and process/system fixes to reduce repeat volume.
  • Coordinate cross-functionally with IT, Engineering, and Automation teams to resolve systemic defects and improve order flow-through.
  • Provide technical leadership and guidance related to transport network technologies, system automation, and API-enabled operational solutions.
  • Drive operational performance through the implementation and support of automation tools designed to manage service fallout and improve efficiency.
  • Monitor network health, analyze operational issues, and develop solutions to improve service reliability and customer experience.
  • Prepare and deliver operational readouts, performance metrics, and strategic recommendations to leadership.
  • Champion the adoption of AI, automation, and emerging technologies to improve operational efficiency, reduce manual effort, and enhance service delivery.
What We Look For in a Candidate
  • Minimum: Bachelor's Degree and 3+ years of related business operations management experience.
  • Proven leader with a passion for leveraging AI, automation, and emerging technologies to transform operations, improve efficiency, and drive innovation across the organization.
  • Proven leader with a passion for leveraging AI, automation, and emerging technologies to transform operations, improve efficiency, and drive innovation across the organization.
  • Proven track record of leading teams through transformation, organizational change, and the implementation of new operating models, processes, and technologies.
  • Skilled at developing talent, aligning teams around a common vision, and creating an environment where innovation, adaptability, and operational excellence thrive.
  • Strong people leader who can build an inclusive, high-performing culture across teams with diverse roles, skill sets, experience levels, and tenures.
  • Excellent communication and executive presence, with the ability to influence stakeholders, translate complex technical concepts, and provide strategic recommendations to senior leadership.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$105,786 - $141,047 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$111,074 - $148,099 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$116,364 - $155,152 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

  • Benefits
  • Bonus Structure

#LI-Remote

Requisition #: 341890

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

What Lumen Technologies employees say

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About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

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