Director of Service Operations f/m/d
$120K - $130K/yr
Direct the operational and commercial management of key global programs (e.g., Merck/Ancillare/IDEXX), lead or support customer MSAs, Service T&Cs, SOWs and Service Quality Agreements, and ...
$120K - $130K/yr
Direct the operational and commercial management of key global programs (e.g., Merck/Ancillare/IDEXX), lead or support customer MSAs, Service T&Cs, SOWs and Service Quality Agreements, and ...
$120K - $130K/yr
Direct the operational and commercial management of key global programs (e.g., Merck/Ancillare/IDEXX), lead or support customer MSAs, Service T&Cs, SOWs and Service Quality Agreements, and ...
Knowledge of computer systems (i.e. Microsoft applications, Clinical Information Systems, Kronos ... Together our inspired and compassionate teams manage the whole health needs of all communities in ...
Knowledge of computer systems (i.e. Microsoft applications, Clinical Information Systems, Kronos ... Together our inspired and compassionate teams manage the whole health needs of all communities in ...
Enfield, CT · On-site
$120K - $130K/yr
Direct the operational and commercial management of key global programs (e.g., Merck/Ancillare/IDEXX), lead or support customer MSAs, Service T&Cs, SOWs and Service Quality Agreements, and ...
Enfield, CT · On-site
$120K - $130K/yr
Direct the operational and commercial management of key global programs (e.g., Merck/Ancillare/IDEXX), lead or support customer MSAs, Service T&Cs, SOWs and Service Quality Agreements, and ...
Knowledge of computer systems (i.e. Microsoft applications, Clinical Information Systems, Kronos ... Together our inspired and compassionate teams manage the whole health needs of all communities in ...
Knowledge of computer systems (i.e. Microsoft applications, Clinical Information Systems, Kronos ... Together our inspired and compassionate teams manage the whole health needs of all communities in ...
Three plus years of clinical laboratory management experience is required * ASCP certification or ... Expert level of knowledge of laboratory service operations * Knowledge of Sunquest and EPIC is a ...
Three plus years of clinical laboratory management experience is required * ASCP certification or ... Expert level of knowledge of laboratory service operations * Knowledge of Sunquest and EPIC is a ...
Operations Manager Murphy Road Recycling Murphy Road Recycling LLC is dedicated to staying at the ... Knowledge of health. Safety and environmental regulations * Demonstrated computer skills: PC Scale ...
Operations Manager Murphy Road Recycling Murphy Road Recycling LLC is dedicated to staying at the ... Knowledge of health. Safety and environmental regulations * Demonstrated computer skills: PC Scale ...
Hartford, CT · On-site
$104K/yr
Operations Manager Murphy Road Recycling Murphy Road Recycling LLC is dedicated to staying at the ... Knowledge of health. Safety and environmental regulations * Demonstrated computer skills: PC Scale ...
Hartford, CT · On-site
$104K/yr
Operations Manager Murphy Road Recycling Murphy Road Recycling LLC is dedicated to staying at the ... Knowledge of health. Safety and environmental regulations * Demonstrated computer skills: PC Scale ...
Hartford, CT · On-site
Operations Manager Murphy Road Recycling Murphy Road Recycling LLC is dedicated to staying at the ... Knowledge of health. Safety and environmental regulations * Demonstrated computer skills: PC Scale ...
Quick apply
Hartford, CT · On-site
Operations Manager Murphy Road Recycling Murphy Road Recycling LLC is dedicated to staying at the ... Knowledge of health. Safety and environmental regulations * Demonstrated computer skills: PC Scale ...
$69.10K - $88.70K/yr
Operations: 1. Manages and oversees the day-to-day facilities services provided at all current and new accounts within his/her area of responsibility. 2. Champion company's mission and values in ...
Quick apply
$69.10K - $88.70K/yr
Operations: 1. Manages and oversees the day-to-day facilities services provided at all current and new accounts within his/her area of responsibility. 2. Champion company's mission and values in ...
Charlton, MA · On-site
$23 - $24.50/hr
Exhibit ability to evaluate processes and propose improvements to Management. * Maintain oversight ... Exhibit strong working knowledge of computer applications (Microsoft Word, Excel, Outlook ...
Charlton, MA · On-site
$23 - $24.50/hr
Exhibit ability to evaluate processes and propose improvements to Management. * Maintain oversight ... Exhibit strong working knowledge of computer applications (Microsoft Word, Excel, Outlook ...
Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Ware, MA · On-site
Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Ware, MA · On-site
Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Manchester, CT · On-site
Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Manchester, CT · On-site
Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Manchester, CT · On-site
Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Manchester, CT · On-site
Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Ware, MA · On-site
Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Ware, MA · On-site
Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
CT · On-site
Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
CT · On-site
Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Windsor, CT · On-site
Act as backup in the absence of the Operations Manager * Perform special projects as assigned by Operations Manager * Other duties as assigned Qualifications and Job Specifications * Bachelor ...
Windsor, CT · On-site
Act as backup in the absence of the Operations Manager * Perform special projects as assigned by Operations Manager * Other duties as assigned Qualifications and Job Specifications * Bachelor ...
Act as backup in the absence of the Operations Manager * Perform special projects as assigned by Operations Manager * Other duties as assigned Qualifications and Job Specifications * Bachelor ...
Quick apply
Act as backup in the absence of the Operations Manager * Perform special projects as assigned by Operations Manager * Other duties as assigned Qualifications and Job Specifications * Bachelor ...
| Aspect | Manager Of Computer Operations | Network Operations Manager |
|---|---|---|
| Credentials | Bachelor's in Computer Science or related field, certifications like CompTIA Network+ or Cisco CCNA | Bachelor's in IT or related, certifications like Cisco CCNA, CCNP |
| Work Environment | Data centers, IT departments, enterprise environments | Network operations centers, enterprise networks, telecommunications |
| Industry Usage | IT service providers, large corporations, government agencies | Telecommunications, internet service providers, large enterprises |
| Common Search/Comparison | Yes | Yes |
The Manager Of Computer Operations oversees overall IT systems, data centers, and infrastructure management, focusing on system stability and performance. The Network Operations Manager specializes in managing network infrastructure, ensuring connectivity, security, and network performance. While both roles require IT certifications and work in similar environments, their focus areas differ: one on broad computer operations, the other on network-specific tasks.
$120K - $130K/yr
Full-time
Posted 18 days ago
Oversee the daytoday operations of Eppendorf's North American Service organization from our Enfield, CT office, ensuring a bestinclass customer experience through efficient management of service requests, optimized call routing, scheduling, dispatch and technical resource utilization.
Provide handson leadership for Service backoffice and commercial support teams - including Scheduling & Dispatch, Administration, Technical Product Teams and InHouse Repair & Calibration - setting clear priorities, coaching team members and driving collaboration.
Own the endtoend customer request workflow from creation through execution, completion and billing, establishing transparent communication, reporting and escalation processes that identify and implement operational improvements.
Lead quality and continuousimprovement efforts across the service lifecycle, addressing tactical challenges and guiding strategic enhancements in local workflows (Eppendorf NA) while interfacing with and escalating to global functions (Eppendorf SE) when needed.
Take ownership of technical training programs for Eppendorf NA by defining requirements, reviewing content and overseeing the operational delivery of training to internal teams, customers and thirdparty providers.
Create, maintain and continually improve Service KPIs, Quality Standards and SOPs, ensuring regular reporting at national, regional and individual levels and enforcing CRM standards and best practices.
Direct the operational and commercial management of key global programs (e.g., Merck/Ancillare/IDEXX), lead or support customer MSAs, Service T&Cs, SOWs and Service Quality Agreements, and participate in critical customer negotiations, including up to 20% domestic and international travel.
Bringing a bachelor's degree in Business, Science, Marketing or Communications and/or 5-10 years of related experience in service, logistics or manufacturing, with proven leadership qualities.
Good knowledge of the life science industry - including competitive landscape, service products and business models, and key customer segments - or the motivation to build this quickly.
Strong business acumen: you understand how service operations, cost structures, pricing and contracts influence profitability and longterm customer relationships.
Experience with businessrelevant service and administrative processes, and a clear understanding of what drives customer satisfaction in a service environment.
Excellent English skills and the ability to communicate clearly and convincingly with stakeholders at different levels, internally and externally.
Strong networking skills that help you build and maintain relationships across functions, regions and with external partners.
Motivational and coaching skills: you inspire your teams, provide constructive feedback, develop talent and foster a culture of accountability and continuous improvement.
We value your contribution. A competitive annual base salary in the range of $120,000-$130,000, plus a comprehensive bonus/commission structure.
Strategic impact. A central leadership role in Enfield, CT, where you shape how Service Operations run across North America and influence customer satisfaction and business performance.
Purpose and impact. You ensure that critical life science instruments and systems are supported reliably, directly enabling customers to advance research and improve lives.
Comprehensive benefits. A competitive total rewards package, including health, financial and education benefits