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Manager Of Computer Operations Jobs in Racine, WI

Neroli Salon and Spa

Head of Operations

Brookfield, WI · On-site

$60K - $120K/yr

As the Head of Operations, you will play a crucial role in overseeing daily operations, managing staff, and implementing strategies that enhance our service offerings. You will work closely with ...

LAZ Parking

Director of Operations

Milwaukee, WI · On-site

$75K - $85K/yr

The Spirit of the Position: The Director of Operations for Milwaukee, WI supports the General ... Handle Management Account clients. * Responsible for developing client relationships and business ...

Pho Prime, LLC

Director of Operations

Milwaukee, WI · On-site

$75K - $85K/yr

The Director of Operations for Milwaukee, WI supports the General Manager with a complete oversight ... Handle Management Account clients. * Responsible for developing client relationships and business ...

Roman Electric Co., Inc.

CAD/BIM Operator

West Allis, WI · On-site

$70K - $100K/yr

The ideal candidate is organized, capable of managing multiple projects simultaneously, and enjoys ... Minimum 2 years of CAD/BIM experience in the commercial or industrial construction industry.

PuroClean

Operations Manager

Burlington, WI · On-site

$100K - $115K/yr

Competitive salary Operations Manager Perks: * Online Mobile Courses * Flexible Scheduling * Paid ... Opportunity to Help People in Times of Need * Aggressive Competitive Wages Company and Culture:

First Onsite - US

Operations Manager

Milwaukee, WI · On-site

$110K - $130K/yr

A Day in the Life of an Operations ManagerAt First Onsite, no two days are ever the same-and as our Operations Manager, you'll be at the heart of it all. You'll oversee the day-to-day management of ...

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Manager Of Computer Operations information

What are the typical challenges a manager of computer operations faces when overseeing a team in a large organization?

A Manager of Computer Operations in a large organization often navigates challenges such as balancing system uptime with necessary maintenance, coordinating between multiple IT teams, and ensuring consistent implementation of operational procedures. They may also need to address the complexities of integrating new technologies while minimizing disruptions to daily business processes. Effective communication, strong problem-solving skills, and a proactive approach to incident management are essential for successfully overcoming these challenges and maintaining smooth computer operations.

What are the key skills and qualifications needed to thrive as a manager of computer operations, and why are they important?

A Manager of Computer Operations oversees the daily functioning and efficiency of an organization's computer systems and IT infrastructure. They are responsible for managing a team of IT professionals, ensuring system reliability, coordinating maintenance, and implementing upgrades. This role also involves troubleshooting issues, maintaining data security, and developing operational policies to support business goals. Managers of Computer Operations often collaborate with other departments to align technology with organizational objectives.

What is the difference between Manager Of Computer Operations vs Network Operations Manager?

AspectManager Of Computer OperationsNetwork Operations Manager
CredentialsBachelor's in Computer Science or related field, certifications like CompTIA Network+ or Cisco CCNABachelor's in IT or related, certifications like Cisco CCNA, CCNP
Work EnvironmentData centers, IT departments, enterprise environmentsNetwork operations centers, enterprise networks, telecommunications
Industry UsageIT service providers, large corporations, government agenciesTelecommunications, internet service providers, large enterprises
Common Search/ComparisonYesYes

The Manager Of Computer Operations oversees overall IT systems, data centers, and infrastructure management, focusing on system stability and performance. The Network Operations Manager specializes in managing network infrastructure, ensuring connectivity, security, and network performance. While both roles require IT certifications and work in similar environments, their focus areas differ: one on broad computer operations, the other on network-specific tasks.

What does a manager of computer operations do?

A manager of computer operations oversees the daily functioning of an organization’s IT systems, including network infrastructure, servers, and data management. They coordinate technical staff, ensure system security, implement policies, and troubleshoot issues to maintain efficient and reliable computer operations.

What are popular job titles related to Manager Of Computer Operations jobs in Racine, WI?

For Manager Of Computer Operations jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Manager Of Computer Operations jobs in Racine, WI look for?

The top searched job categories for Manager Of Computer Operations jobs in Racine, WI are:

What cities near Racine, WI are hiring for Manager Of Computer Operations jobs?

Cities near Racine, WI with the most Manager Of Computer Operations job openings:

Manager Of Computer Operations jobs near you

Senior Manager of Guest & Member Engagement

Milwaukee, WI • On-site

DISCOVERY WORLD LTD
See more jobs at DISCOVERY WORLD LTDexternal

$65K - $75K/yr

Full-time

Posted 11 days ago

Key responsibilities

  • Supervise and manage the Guest Services and Membership teams, including hiring, training, coaching, and evaluating staff.

  • Oversee daily guest-facing operations such as admissions, ticketing support, guest inquiries, and feedback response.

  • Lead membership operations, including member acquisition, engagement, retention, benefits fulfillment, and supporting membership campaigns and events.

Discovery World rating

5.7

Company rating: 5.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

23rd of 29 rated museums

Job description

Job Title/Position: Senior Manager of Guest & Member Engagement
  • Reports to: Vice President of Exhibits & Experiences
  • Schedule: Primarily Monday-Friday, Weekends & Evenings as needed
  • Pay Rate: $65,000-$75,000

JOB SUMMARY
The Senior Manager of Guest Services and Membership provides strategic leadership and hands-on operational oversight for the teams that welcome, serve, retain, and grow Discovery World's audience. This role ensures that every guest and member interaction is welcoming, efficient, inclusive, mission-aligned, and financially accountable. Reporting to the Vice President of Exhibits & Experiences, the Senior Manager leads frontline operations, membership services, ticketing support, guest recovery, staff development, departmental planning, and cross-functional coordination for daily visitation, programs, events, and peak attendance periods.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Leadership and Team Management
  • Directly supervise the Guest Services and Membership teams, including managers, supervisors, team leads, representatives, and other assigned staff.
  • Management of 3-5 leadership positions and approximately 20-30 team members.
  • Recruit, hire, onboard, train, coach, schedule, and evaluate staff to ensure consistent service standards and strong team performance.
  • Build a positive, accountable, inclusive team culture that supports employee engagement, professional growth, and retention.
  • Establish clear expectations, provide regular feedback, and address performance matters promptly and constructively.
  • Participate in departmental and institution-wide planning related to attendance, exhibitions, programs, events, operations, and audience engagement.

Guest Experience Operations
  • Oversee daily guest-facing operations, including admissions, entry flow, ticketing support, wayfinding, guest recovery, and guest inquiries and feedback response.
  • Ensure frontline service practices reflect Discovery World's mission, brand, values, accessibility commitments, and standards for hospitality.
  • Partner with Exhibits, Education, Aquarists, Facilities, Security, Retail, Food Service, Events, Marketing, and Finance colleagues to support smooth operations and excellent guest outcomes.
  • Develop and maintain standard operating procedures, service scripts, escalation protocols, and emergency response support procedures for guest-facing staff.
  • Monitor attendance patterns, peak periods, guest feedback, and operational issues to recommend improvements to staffing, systems, signage, and guest flow.

Membership Strategy and Service
  • Lead membership operations with an emphasis on member acquisition, engagement, retention, renewals, upgrades, benefits fulfillment, and high-quality member service.
  • Collaborate with Marketing, Development, Finance, and Public Experience colleagues to support membership campaigns, reporting, communications, and revenue goals.
  • Ensure accurate membership transactions, data entry, acknowledgments, issue resolution, and benefit delivery across in-person, phone, email, and digital channels.
  • Analyze membership trends, guest conversion opportunities, feedback, and service metrics to identify opportunities for growth and improved member satisfaction.
  • Support member events, previews, promotions, and special access experiences in partnership with internal teams.

Systems, Revenue, and Reporting
  • Oversee the effective use of ticketing, membership, point-of-sale, customer relationship management, and guest feedback systems.
  • Ensure accurate cash handling, transaction processing, refunds, discounts, reconciliations, and financial controls in partnership with Finance.
  • Use data to identify operational trends, drive engagement, drive renewals, forecast staffing needs, support budget planning, and inform decision-making.

WORK ENVIRONMENT
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Required to use motor coordination and finger dexterity (such as keyboarding, machine operation, etc.): often
  • Required to speak to customers via telephone, email, and/or in-person: often
  • May be required to lift objects up to 30 pounds: occasionally
  • May be exposed to physical occupational risks (cuts, burns, exposure to toxic chemicals, etc.): rarely
  • May be exposed to a physical environment which involves dirt, odors, and noise, weather extremes, and/or similar elements: occasionally
  • The normal setting for this position is: museum floor, exhibit galleries, office setting

JOB QUALIFICATIONS
The requirements listed below are representative of the qualifications necessary to perform the job.
Education and Experience
  • Bachelor's degree in hospitality, business administration, nonprofit management, or a related field preferred; equivalent experience will be considered.
  • Minimum of five years of progressively responsible experience in guest services, guest experience, membership, admissions, hospitality, attractions, museums, aquariums, cultural institutions, or a comparable high-volume public-facing environment.
  • Minimum of three years of management experience, including hiring, training, scheduling, and performance coaching.
  • Demonstrated success leading frontline teams and improving service quality, operational consistency, and guest or member satisfaction.
  • Experience with ticketing, membership, point-of-sale, CRM, scheduling, and reporting systems are strongly preferred.
  • Strong financial acumen related to admissions revenue, membership revenue, cash handling, reconciliation, budgeting, and performance reporting.
  • Experience managing a unionized workforce preferred.

Other Knowledge, Skills, or Abilities
  • Exceptional hospitality mindset and commitment to creating welcoming, accessible, and inclusive experiences for diverse guests, members, staff, and community partners.
  • Excellent leadership, communication, coaching, conflict resolution, and problem-solving skills.
  • Ability to remain calm, professional, and solutions-oriented in fast-paced, high-pressure, and guest-facing situations.
  • Strong organizational skills with the ability to manage multiple priorities, deadlines, projects, and teams simultaneously.
  • Ability to interpret data, identify trends, and translate insights into practical operational improvements.
  • Proficiency with Microsoft Office applications and ability to learn and support specialized ticketing, CRM, scheduling, and reporting systems.
  • First Aid/CPR certification is preferred, training must be scheduled within 90 days of hire

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