Understanding of NICE InContact * Understanding of Change Management
Understanding of NICE InContact * Understanding of Change Management
Contact Center Systems Manager
Austin, TX · On-site
$100K - $120K/yr
Manage dialing strategies and campaign performance to improve productivity and connect rates ... Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail * Strong ...
Contact Center Systems Manager
Austin, TX · On-site
$100K - $120K/yr
Manage dialing strategies and campaign performance to improve productivity and connect rates ... Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail * Strong ...
Senior Architect, Corporate Systems
Tysons, VA · On-site
$130K - $177K/yr
Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for ... AI, Marketo, 6sense, Gainsight, Staircase, Chorus, Gong, Nice InContact, and ZoomInfo. We operate ...
Senior Architect, Corporate Systems
Tysons, VA · On-site
$130K - $177K/yr
Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for ... AI, Marketo, 6sense, Gainsight, Staircase, Chorus, Gong, Nice InContact, and ZoomInfo. We operate ...
Claims Manager Department: Claims Direct Reports: No Exempt Status: Non-Exempt Job Purpose We are ... Experience with the NICE InContact platform (highly preferred) * Familiarity with other WFM tools ...
Claims Manager Department: Claims Direct Reports: No Exempt Status: Non-Exempt Job Purpose We are ... Experience with the NICE InContact platform (highly preferred) * Familiarity with other WFM tools ...
Director Engineering
Seattle, WA · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... inContact software and platforms * Provides leadership in management and leadership behaviors ...
Director Engineering
Seattle, WA · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... inContact software and platforms * Provides leadership in management and leadership behaviors ...
Software Developer - Senior- Contact Center/IVR
Dallas, TX · On-site
$54.25 - $71.50/hr
Ability to manage multiple projects of varying size and technical complexity. Ability to focus on ... NICE inContact Technology (including but not limited to CXOne, WFM, Nexidia, or any other CCaaS ...
Software Developer - Senior- Contact Center/IVR
Dallas, TX · On-site
$54.25 - $71.50/hr
Ability to manage multiple projects of varying size and technical complexity. Ability to focus on ... NICE inContact Technology (including but not limited to CXOne, WFM, Nexidia, or any other CCaaS ...
Solution Architect
Windsor, CT · On-site
$62.75 - $82.75/hr
Design and support integrations between NICE CXone and: * CRM platforms (Salesforce, Dynamics ... inContact) architecture and administration. * Strong experience designing IVR, ACD, routing, and ...
Quick apply
Solution Architect
Windsor, CT · On-site
$62.75 - $82.75/hr
Design and support integrations between NICE CXone and: * CRM platforms (Salesforce, Dynamics ... inContact) architecture and administration. * Strong experience designing IVR, ACD, routing, and ...
Provides leadership in design, delivery, and support of inContact software and platforms * Provides leadership in management and leadership behaviors including senior level communication skills and ...
Provides leadership in design, delivery, and support of inContact software and platforms * Provides leadership in management and leadership behaviors including senior level communication skills and ...
Solutions Architect - CcaaS
Blue Bell, PA · On-site
$60.25 - $79.25/hr
For 40 years, we have delivered customised security risk management, health, and wellbeing ... NiCE inContact Platform Expertise : Configure and optimise NICE CxOne capabilities, including ...
Solutions Architect - CcaaS
Blue Bell, PA · On-site
$60.25 - $79.25/hr
For 40 years, we have delivered customised security risk management, health, and wellbeing ... NiCE inContact Platform Expertise : Configure and optimise NICE CxOne capabilities, including ...
Solutions Architect - CcaaS
Blue Bell, PA · On-site
$60.25 - $79.25/hr
For 40 years, we have delivered customised security risk management, health, and wellbeing ... NiCE inContact Platform Expertise : Configure and optimise NICE CxOne capabilities, including ...
Solutions Architect - CcaaS
Blue Bell, PA · On-site
$60.25 - $79.25/hr
For 40 years, we have delivered customised security risk management, health, and wellbeing ... NiCE inContact Platform Expertise : Configure and optimise NICE CxOne capabilities, including ...
Solutions Architect - CcaaS
Blue Bell, PA · On-site
$60.25 - $79.25/hr
... inContact Platform Expertise: Configure and optimise NICE CxOne capabilities, including studio ... Lead integration design and deployment for NiCE with a case management system. Support platform ...
Solutions Architect - CcaaS
Blue Bell, PA · On-site
$60.25 - $79.25/hr
... inContact Platform Expertise: Configure and optimise NICE CxOne capabilities, including studio ... Lead integration design and deployment for NiCE with a case management system. Support platform ...
Principal Architect, NICE CXone
Austin, TX · On-site
$170K - $200K/yr
Participate in field Professional Services and Managed Services communications with Partners to ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred.
Principal Architect, NICE CXone
Austin, TX · On-site
$170K - $200K/yr
Participate in field Professional Services and Managed Services communications with Partners to ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred.
Customer Service Representative
Tualatin, OR · On-site
$19 - $22/hr
Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors ... Experience with NICE inContact or other similar contact center programs NetVendor's Benefits ...
Customer Service Representative
Tualatin, OR · On-site
$19 - $22/hr
Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors ... Experience with NICE inContact or other similar contact center programs NetVendor's Benefits ...
Principal Architect, NICE CXone
Austin, TX · Remote
$170K - $200K/yr
Participate in field Professional Services and Managed Services communications with Partners to ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred.
Quick apply
Principal Architect, NICE CXone
Austin, TX · Remote
$170K - $200K/yr
Participate in field Professional Services and Managed Services communications with Partners to ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred.
Customer Service Representative
Tualatin, OR · On-site
$19 - $22/hr
Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors ... Experience with NICE inContact or other similar contact center programs NetVendor's Benefits ...
Customer Service Representative
Tualatin, OR · On-site
$19 - $22/hr
Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors ... Experience with NICE inContact or other similar contact center programs NetVendor's Benefits ...
The Manager, Patient Access oversees the business operations of the Patient Access Department to ... Nice inContact Communication, and Aria Oncology. * On call 24/7 and able to respond and provide ...
The Manager, Patient Access oversees the business operations of the Patient Access Department to ... Nice inContact Communication, and Aria Oncology. * On call 24/7 and able to respond and provide ...
Senior Manager, Technology Support
Salisbury, NC · On-site
$120K - $181K/yr
Experience in managing Enterpriser Contact Center Platforms (Nice InContact, Genesys). * Experience in retail or grocery preferred. Salary Range: $120,960 - $181,440 Actual compensation offered to a ...
Senior Manager, Technology Support
Salisbury, NC · On-site
$120K - $181K/yr
Experience in managing Enterpriser Contact Center Platforms (Nice InContact, Genesys). * Experience in retail or grocery preferred. Salary Range: $120,960 - $181,440 Actual compensation offered to a ...
Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors ... Experience with NICE inContact or other similar contact center programs NetVendors Benefits Package
Quick apply
Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors ... Experience with NICE inContact or other similar contact center programs NetVendors Benefits Package
Principal Architect, NICE CXone
Austin, TX · On-site +1
$170K - $200K/yr
Participate in field Professional Services and Managed Services communications with Partners to ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred.
Principal Architect, NICE CXone
Austin, TX · On-site +1
$170K - $200K/yr
Participate in field Professional Services and Managed Services communications with Partners to ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred.
Manager of Customer Service
Framingham, MA · On-site
$104K - $136K/yr
The Manager of Customer Service will lead a team responsible for delivering daily call center ... Experience with NICE inContact or similar system preferred * Experience with remote staff support ...
Manager of Customer Service
Framingham, MA · On-site
$104K - $136K/yr
The Manager of Customer Service will lead a team responsible for delivering daily call center ... Experience with NICE inContact or similar system preferred * Experience with remote staff support ...
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Full-time
Re-posted 23 days ago
Job description
Job Details
Description
Job Summary
As member of the IT Service Delivery and Infrastructure team, the Technical Lead will develop, maintain, and support technical solutions associated with IT infrastructure and business applications.
Principal Duties and Responsibilities
Description
Job Summary
As member of the IT Service Delivery and Infrastructure team, the Technical Lead will develop, maintain, and support technical solutions associated with IT infrastructure and business applications.
Principal Duties and Responsibilities
- Develop technical solutions, design and specifications
- Integrate wide variety of technology platforms - hosted, cloud and SaaS
- Collaborate with Enterprise Architecture and Information Security groups to develop solutions and implement best practice.
- Provide testing support for technology initiatives.
- Provide subject matter expertise on infrastructure and business applications
- Develop platform and system support documentation.
- Troubleshoot end user issues and provide support/solutions
- Perform other duties as required
- Knowledge, Skills and Abilities
- College degree OR specialized training OR equivalent work experience
- At least 10 years of related experience in IT infrastructure and integrated applications management
- Capable of interacting with various stakeholders in a fast paced environment.
- Understanding and ability to work with executives throughout the C-Suite
- Ability to work in multi-vendor environment; supported by both domestic and offshore resources
- Reliable transportation and ability to visit remote sites if necessary.
- Extremely strong
- Written and verbal communications
- Collaboration and building partnerships
- Maintain documentation
- Self-driven, confident, and positive attitude to get it done
- Experience of providing end user support
- Strong ability to troubleshoot IT related issues
- Technology
- MS Windows OS Desktop and Server editions
- MS Azure and O365 Administration including SharePoint Administration
- MAC OS Administration and Management
- Management/Administration of Active Directory
- Single Sign On capabilities
- PowerShell
- Unified Communications and VOIP technologies
- Understanding of Network and SD WAN
- Understanding of AWS Technologies
- Understanding of NICE InContact
- Understanding of Change Management