The Systems Business Analyst is responsible for the management of departmental systems and programs which include cloud-based systems such as Salesforce.com (CRM) and NICE InContact (phone) system as ...
The Systems Business Analyst is responsible for the management of departmental systems and programs which include cloud-based systems such as Salesforce.com (CRM) and NICE InContact (phone) system as ...
The Systems Business Analyst is responsible for the management of departmental systems and programs which include cloud-based systems such as Salesforce.com (CRM) and NICE InContact (phone) system as ...
The Systems Business Analyst is responsible for the management of departmental systems and programs which include cloud-based systems such as Salesforce.com (CRM) and NICE InContact (phone) system as ...
The Systems Business Analyst is responsible for the management of departmental systems and programs which include cloud-based systems such as Salesforce.com (CRM) and NICE InContact (phone) system as ...
The Systems Business Analyst is responsible for the management of departmental systems and programs which include cloud-based systems such as Salesforce.com (CRM) and NICE InContact (phone) system as ...
Senior Architect, Corporate Systems
Tysons, VA · On-site
$130K - $177K/yr
Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for ... AI, Marketo, 6sense, Gainsight, Staircase, Chorus, Gong, Nice InContact, and ZoomInfo. We operate ...
Senior Architect, Corporate Systems
Tysons, VA · On-site
$130K - $177K/yr
Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for ... AI, Marketo, 6sense, Gainsight, Staircase, Chorus, Gong, Nice InContact, and ZoomInfo. We operate ...
Director Engineering
Seattle, WA · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... inContact software and platforms * Provides leadership in management and leadership behaviors ...
Director Engineering
Seattle, WA · On-site
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... inContact software and platforms * Provides leadership in management and leadership behaviors ...
Senior Program Manager
Sandy, UT · On-site
$110K - $110K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Follow the company Code of Ethics and inContact policies and procedures at all times. * Communicate ...
Senior Program Manager
Sandy, UT · On-site
$110K - $110K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Follow the company Code of Ethics and inContact policies and procedures at all times. * Communicate ...
Claims Manager Department: Claims Direct Reports: No Exempt Status: Non-Exempt Job Purpose We are ... Experience with the NICE InContact platform (highly preferred) * Familiarity with other WFM tools ...
Claims Manager Department: Claims Direct Reports: No Exempt Status: Non-Exempt Job Purpose We are ... Experience with the NICE InContact platform (highly preferred) * Familiarity with other WFM tools ...
Contact Center Systems Manager
$100K - $120K/yr
Manage dialing strategies and campaign performance to improve productivity and connect rates ... Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail * Strong ...
Quick apply
Contact Center Systems Manager
$100K - $120K/yr
Manage dialing strategies and campaign performance to improve productivity and connect rates ... Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail * Strong ...
Contact Center Systems Manager
Austin, TX · On-site
$100K - $120K/yr
Manage dialing strategies and campaign performance to improve productivity and connect rates ... Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail * Strong ...
Contact Center Systems Manager
Austin, TX · On-site
$100K - $120K/yr
Manage dialing strategies and campaign performance to improve productivity and connect rates ... Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail * Strong ...
Senior Program Manager
Sandy, UT · On-site
$110K - $110K/yr
The Program Manager serves an instrumental role in delivering NICE CXone software features to the ... Follow the company Code of Ethics and inContact policies and procedures at all times. * Communicate ...
Senior Program Manager
Sandy, UT · On-site
$110K - $110K/yr
The Program Manager serves an instrumental role in delivering NICE CXone software features to the ... Follow the company Code of Ethics and inContact policies and procedures at all times. * Communicate ...
Solution Architect
Windsor, CT · On-site
$62.75 - $82.75/hr
Design and support integrations between NICE CXone and: * CRM platforms (Salesforce, Dynamics ... inContact) architecture and administration. * Strong experience designing IVR, ACD, routing, and ...
Quick apply
Solution Architect
Windsor, CT · On-site
$62.75 - $82.75/hr
Design and support integrations between NICE CXone and: * CRM platforms (Salesforce, Dynamics ... inContact) architecture and administration. * Strong experience designing IVR, ACD, routing, and ...
Contact Center Systems Manager
$100K - $120K/yr
Manage dialing strategies and campaign performance to improve productivity and connect rates ... Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail * Strong ...
Contact Center Systems Manager
$100K - $120K/yr
Manage dialing strategies and campaign performance to improve productivity and connect rates ... Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail * Strong ...
Director Engineering
Seattle, WA · On-site
Provides leadership in design, delivery, and support of inContact software and platforms * Provides leadership in management and leadership behaviors including senior level communication skills and ...
Director Engineering
Seattle, WA · On-site
Provides leadership in design, delivery, and support of inContact software and platforms * Provides leadership in management and leadership behaviors including senior level communication skills and ...
... Management and/or Analysts. • Leverage TTEC's Solutions Framework in informal requirements ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred. • ...
... Management and/or Analysts. • Leverage TTEC's Solutions Framework in informal requirements ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred. • ...
Senior Manager, Technology Support
Salisbury, NC · On-site
$120.96 - $181.44/hr
Experience in managing Enterpriser Contact Center Platforms (Nice InContact, Genesys). * Experience in retail or grocery preferred. Salary Range: $120,960 - $181,440 Actual compensation offered to a ...
Senior Manager, Technology Support
Salisbury, NC · On-site
$120.96 - $181.44/hr
Experience in managing Enterpriser Contact Center Platforms (Nice InContact, Genesys). * Experience in retail or grocery preferred. Salary Range: $120,960 - $181,440 Actual compensation offered to a ...
... Management and/or Analysts. • Leverage TTEC's Solutions Framework in informal requirements ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred. • ...
... Management and/or Analysts. • Leverage TTEC's Solutions Framework in informal requirements ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred. • ...
Customer Service Representative
Tualatin, OR · On-site
$19 - $22/hr
Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors ... Experience with NICE inContact or other similar contact center programs NetVendor's Benefits ...
Customer Service Representative
Tualatin, OR · On-site
$19 - $22/hr
Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors ... Experience with NICE inContact or other similar contact center programs NetVendor's Benefits ...
Principal Architect, NICE CXone
Austin, TX · Remote
$170K - $200K/yr
Participate in field Professional Services and Managed Services communications with Partners to ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred.
Quick apply
Principal Architect, NICE CXone
Austin, TX · Remote
$170K - $200K/yr
Participate in field Professional Services and Managed Services communications with Partners to ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred.
Customer Service Representative
$19 - $22/hr
Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors ... Experience with NICE inContact or other similar contact center programs NetVendor's Benefits ...
Customer Service Representative
$19 - $22/hr
Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors ... Experience with NICE inContact or other similar contact center programs NetVendor's Benefits ...
Principal Architect, NICE CXone
Austin, TX · On-site
$170K - $200K/yr
Participate in field Professional Services and Managed Services communications with Partners to ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred.
Principal Architect, NICE CXone
Austin, TX · On-site
$170K - $200K/yr
Participate in field Professional Services and Managed Services communications with Partners to ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred.
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Job description
Position Summary:
The Systems Business Analyst is responsible for the management of departmental systems and programs which include cloud-based systems such as Salesforce.com (CRM) and NICE InContact (phone) system as well as organic web-based programs. This includes configuration, end user testing, system optimization, system audit, reporting, troubleshooting, user support, integrations, user training, and outside-vendor set-up and training related to the systems.
This position is responsible for monitoring and maintaining daily operations and administration of systems and programs with an emphasis on Salesforce.com. This position works closely with the Vehicle Remarketing sales and leaderships teams as well as IT and outside vendors. Primary liaison between IT, vendor and other functional departments as it pertains to the systems interactions.
This position is located in our corporate Administration department, based in Reading, PA located just 10 minutes off of the Pennsylvania Turnpike - Morgantown exit.
Major Responsibilities:
Manage day-to-day activities, incidents, data accuracy, mapping, and data requests, system monitoring, troubleshooting and provide end-user support activities to assist Vehicle Remarketing and other related functions.
Develop system strategies and implement enhancements while working with departments and third party vendors to meet business needs.
Develop custom reports and dashboards using data visualization tools such as Qlik and Power BI.
Assists with the implementation, testing, and documentation of all newprocesses and applications. Support workflow configurations and enhancements to support process changes.
Ensure the proper planning, coordination, and implementation of new programs and enhancements.
Develop custom reports and dashboards. Analyze data and interpret results to be presented to leadership.
Maintain knowledge of NICE InContact phone system, Salesforce.com and other system developments through participation in user group activities, knowledge exchange, and other related activities.
Identify risks and opportunities for the implementation of any new functionality and integrations with other systems.
Other projects and tasks as assigned by manager
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Qualifications:
2 - 5 years of experience with Salesforce.com and other business systems such as CRM, telephony, account management
Database management, including relational database and Excel proficiency highly preferred,
Project Management Experience and/or certifications preferred
Bachelor's degree required
Strong interpersonal skills and ability to work with cross-functional teams
Strong problem solving skills including identification of root causes and plans for resolution.
Strong time management, organizational and follow-up skills
Strong written and oral communication skills, including the ability to present project information to customers and all levels of management
Advanced level proficiency with MS Office, specifically including Access and Excel.
Knowledge of queries (SQL a plus)
Knowledge of programming languages a plus
Experience in documenting business process. Developing process improvement initiatives
Quality Experience Lean, Six Sigma, CAP
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.