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Manager Nice Incontact Jobs (NOW HIRING)

Salesforce Service Desktop Developer

$56.75 - $75.25/hr

Experience with NICE inContact or similar contact-center platforms * Experience implementing AI ... Experience building interaction assistant or CRM assistant features for agents * Experience ...

The Systems Business Analyst is responsible for the management of departmental systems and programs which include cloud-based systems such as Salesforce.com (CRM) and NICE InContact (phone) system as ...

The Systems Business Analyst is responsible for the management of departmental systems and programs which include cloud-based systems such as Salesforce.com (CRM) and NICE InContact (phone) system as ...

Senior Architect, Corporate Systems

Tysons, VA · On-site

$130K - $177K/yr

Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for ... AI, Marketo, 6sense, Gainsight, Staircase, Chorus, Gong, Nice InContact, and ZoomInfo. We operate ...

Claims Manager Department: Claims Direct Reports: No Exempt Status: Non-Exempt Job Purpose We are ... Experience with the NICE InContact platform (highly preferred) * Familiarity with other WFM tools ...

Telecom Engineer

Mountain View, CA · On-site +1

$130K - $150K/yr

Manage multiple NICE BUs and provide periodic updates to customers and contact center management ... At least 4 years' experience in working with NICE InContact / NICE CXone including ACD, IVR, Auto ...

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

Manage dialing strategies and campaign performance to improve productivity and connect rates ... Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail * Strong ...

Manage multiple NICE BUs and provide periodic updates to customers and contact center management ... At least 4 years' experience in working with NICE InContact / NICE CXone including ACD, IVR, Auto ...

Solution Architect

Windsor, CT · On-site

$62.75 - $82.75/hr

Design and support integrations between NICE CXone and: * CRM platforms (Salesforce, Dynamics ... inContact) architecture and administration. * Strong experience designing IVR, ACD, routing, and ...

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

Manage dialing strategies and campaign performance to improve productivity and connect rates ... Familiarity with platforms such as Genesys, NICE InContact, Talkdesk, or CallRail * Strong ...

... Management and/or Analysts. • Leverage TTEC's Solutions Framework in informal requirements ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred. • ...

... Management and/or Analysts. • Leverage TTEC's Solutions Framework in informal requirements ... inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred. • ...

Customer Service Representative

Tualatin, OR · On-site

$16.75 - $22.75/hr

Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors ... Experience with NICE inContact or other similar contact center programs NetVendor's Benefits ...

Customer Service Representative

Tualatin, OR · On-site

$16.75 - $22.75/hr

Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors ... Experience with NICE inContact or other similar contact center programs NetVendor's Benefits ...

Service Desk Manager** to provide operational and strategic leadership for two service desk teams ... NICE inContact/CXone** dashboards, reports, and real-time performance data to identify trends ...

Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors ... Experience with NICE inContact or other similar contact center programs NetVendor's Benefits ...

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Infographic showing various Manager Nice Incontact job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution.

Salesforce Service Desktop Developer

Remote

$56.75 - $75.25/hr

Full-time

Re-posted 6 days ago


Job description

Job Title: Salesforce Service Desktop Developer
Contract Duration: 4 Months then extension of 12 Months
Job Mode: 100% Remote
Interview Mode: Video Interview
W2 candidates only
US Citizen, Green Card, GC EAD, TN, H4 EAD are only preferred
Role
The Salesforce Service Desktop Developer will work on the organization's agent desktop and telephony-integrated experience built on Salesforce. This role supports multiple high-priority initiatives, including fraud and voice authentication, telephony platform upgrades, and AI-assisted agent workflows. The primary focus will be the Service Desktop and interaction / CRM assistant capabilities, with the ability to contribute to fraud and telephony workflows as delivery priorities shift.
Mandatory Skills & Experience
  • Hands-on development experience with Salesforce Service Cloud
  • Strong experience with Apex and Lightning Web Components (LWC)
  • Experience building Salesforce solutions that integrate with telephony / CTI platforms
  • Experience working on agent desktop or service console-based Salesforce applications
  • Experience building or modifying backend workflows triggered by telephony or external systems
  • Ability to work in a highly integrated environment where Salesforce is connected to multiple external systems

Optional / nice-to-have skills
  • Experience integrating fraud, identity, or voice-authentication platforms (for example Pindrop)
  • Experience with NICE inContact or similar contact-center platforms
  • Experience implementing AI-assisted agent workflows or call-summary features (for example Cresta)
  • Experience building interaction assistant or CRM assistant features for agents
  • Experience integrating scheduling or meeting platforms such as Microsoft Teams or Zoom and writing results back to Salesforce
  • Experience working in brownfield environments while teams transition to a new (greenfield / FSC) platform