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Manager It Service Delivery Jobs in Raleigh, NC (NOW HIRING)

First Citizens Bank

Manager IT

Raleigh, NC · Remote

Delivery predictability and throughput * Work intake and demand management * Prioritization ... Maintain awareness of evolving Agile, Infrastructure, and Financial Services industry trends.

Astyra Corporation

IT Service Desk Analyst

Raleigh, NC

$40 - $45/hr

The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... Ability to work independently to analyze customers' needs and resolve technical problems, manage ...

New

ACA Group

Manager, IT Security

Durham, NC · Hybrid

In the role of IT Security Manager, you will lead the security team and be responsible for ... Dedicated to upholding ACA's high-quality standards and customer service focus * Strong ...

ALTEN Technology USA

IT Project Manager

Raleigh, NC

$95K - $113K/yr

As part of the global ALTEN Group--57,000+ engineers in 30 countries--we deliver across the entire ... This position sits at the intersection of Information Technology / Information Management (IM ...

New

Siemens Mobility

IT Business Partner

Raleigh, NC · On-site

$145 - $249/hr

Ensure reliable IT service delivery and a seamless end-user experience across onboarding ... Strong executive partner management and influencing skills. * Experience leading globally ...

Siemens

IT Business Partner

Raleigh, NC · On-site

Ensure reliable IT service delivery and a seamless end-user experience across onboarding ... Strong executive partner management and influencing skills. * Experience leading globally ...

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Showing results 21-40

All JobsIt Service Delivery JobsManager It Service Delivery JobsManager It Service Delivery Jobs in Raleigh, NC

Manager It Service Delivery information

See Raleigh, NC salary details

$28.2K

$91.3K

$156K

How much do manager it service delivery jobs pay per year?

As of Aug 21, 2026, the average yearly pay for manager it service delivery in Raleigh, NC is $91,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $124,400.00 per year, depending on experience, location, and employer.

What does a Manager IT Service Delivery do?

A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.

What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?

To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.

What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?

A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.

What is the difference between Manager It Service Delivery vs Service Desk Manager?

AspectManager It Service DeliveryService Desk Manager
Primary FocusOversees end-to-end IT service delivery, ensuring client satisfaction and service qualityManages the service desk team, focusing on incident resolution and user support
CertificationsITIL, PMP, Service Management certificationsITIL, HDI, Service Desk certifications
Work EnvironmentClient-facing, strategic planning, cross-department coordinationHelp desk operations, team management, technical support
Industry UsageCommon in managed services, IT consulting, enterprise ITPrevalent in corporate IT support, internal IT departments

The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.

What are popular job titles related to Manager It Service Delivery jobs in Raleigh, NC?

For Manager It Service Delivery jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Manager It Service Delivery jobs in Raleigh, NC look for?

The top searched job categories for Manager It Service Delivery jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Manager It Service Delivery jobs?

Cities near Raleigh, NC with the most Manager It Service Delivery job openings:

Manager It Service Delivery jobs near you
Infographic showing various Manager It Service Delivery job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $91,317 per year, or $43.9 per hour.

Manager IT

First-Citizens Bank & Trust Company

Raleigh, NC • On-site

Other

Re-posted 4 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s) : Arizona, North Carolina, and Texas.
The Manager, Agile Delivery leads a team of Scrum Masters supporting the Infrastructure Engineering (IE) organization. This leader will build foundational Agile capabilities that enable transparency, predictability, and disciplined execution of infrastructure initiatives and operational work . The role is accountable for transforming how infrastructure work is planned, prioritized, measured, and delivered by implementing standardized Agile practices, data-driven delivery governance, and portfolio visibility across infrastructure domains including Platform Engineering, Network & Connectivity Engineering, Data Platform Engineering, Cross Platform Engineering and Digital Workplace Technology.
This leader will establish Agile methods to optimize :
  • Delivery predictability and throughput
  • Work intake and demand management
  • Prioritization effectiveness
  • Work quality and reliability
  • Interrupt-driven operational work
  • Dependency management
  • Infrastructure portfolio execution

TECHNOLOGY STACK
  • Jira
  • Confluence
  • ServiceNow
  • Azure DevOps
  • Power BI
  • Tableau
  • Clarity
  • Microsoft 365
  • Microsoft Power Platform
  • ITSM / ITIL Processes

Responsibilities
Leadership & Organizational Management
  • Lead, coach, and develop a team of Scrum Masters supporting infrastructure engineering teams.
  • Manage performance, coaching, workforce planning, succession planning, and professional development of Scrum Masters and Agile practitioners.
  • Collaborate with Infrastructure and Technology leadership to define and implement Agile delivery strategies that improve execution effectiveness, transparency, prioritization, and team structure across the infrastructure portfolio . Establish measurable objectives aligned with organizational goals.
  • Establish a consistent Agile delivery framework across Infrastructure Engineering.
  • Build organizational capability around Scrum and/or Kanban Agile practices.
  • Create a culture of transparency, accountability, continuous improvement, and measurable outcomes.
  • Define success metrics and Agile maturity objectives for infrastructure teams.
  • Develop career paths, coaching plans, and performance expectations for Scrum Masters.
  • Facilitate executive-level communication of delivery health, risks, dependencies, and organizational capacity.

Agile Transformation & Practice Leadership
  • Serve as a subject matter expert for Agile delivery methodologies, Jira administration standards, workflow optimization, ITSM integration, and infrastructure delivery best practices. Maintain awareness of evolving Agile, Infrastructure, and Financial Services industry trends.
  • Develop and execute the Agile roadmap for Infrastructure Engineering.
  • Define standards for sprint planning, backlog management, estimation, capacity planning, retrospectives, and reporting.
  • Establish Agile governance appropriate for infrastructure engineering work.
  • Drive adoption of Agile practices across all Infrastructure Engineering teams.
  • Ensure Agile practices effectively support enterprise project methods .

Delivery Performance, Capability and Flow Analytics
  • Establish delivery metrics and reporting frameworks to seed continuous improvement efforts . Example metrics include team capability, throughput, delivery predictability, flow efficiency, work-in-progress, lead time, and cycle time.
  • Establish reporting, metrics, governance standards, and executive dashboards that provide actionable insight into capability, throughput, risks, dependencies, and delivery performance.
  • Develop executive dashboards providing actionable insights into infrastructure engineering delivery performance.
  • Partner with infrastructure leaders to improve forecasting accuracy and resource planning.
  • Utilize historical delivery metrics and capacity data to support investment and staffing decisions.
  • Enable data-driven prioritization and portfolio management practices through meaningful reporting and analytics .

Portfolio Prioritization & Demand Management
  • Partner with infrastructure leadership and key stakeholders to establish prioritization frameworks.
  • Improve visibility into competing demands across run, grow, transform, compliance, and risk-reduction activities.
  • Facilitate backlog refinement and portfolio-level planning activities.
  • Align intake governance processes and dependency management across teams .
  • Ensure alignment between strategic objectives and delivery team commitments.
  • Drive transparency into capacity constraints and execution risks.

Infrastructure Delivery Support
  • Guide Scrum Masters supporting Platform Engineering, Network & Connectivity Engineering, Data Platform Engineering, Cross Platform Engineering and Digital Workplace Technology.
  • Ensure Agile practices are tailored to infrastructure work including:
    • Platform modernization
    • Cloud migrations
    • Infrastructure automation
    • Technical debt remediation
    • Vulnerability and Frontier AI remediation
    • Capacity upgrades
    • Regulatory initiatives
    • Operational resilience programs
  • Establish approaches for managing interrupt-driven work while maintaining delivery predictability.

Continuous Improvement
  • Analyze trends and identify opportunities to improve delivery performance.
  • Partner with infrastructure leaders to improve operational efficiency and delivery outcomes.
  • Advance Agile maturity through coaching, education, and metric-driven improvements.

Operational Excellence
  • Implement standards for delivery governance and reporting.
  • Actively participate in the Agile Center of Excellence and influence decision-making to best meet the needs of Infrastructure Engineering.
  • Improve consistency of Jira and Agile workflow utilization across infrastructure teams.
  • Ensure work visibility aligns with change management, release management, and ITSM processes.
  • Promote disciplined execution, risk mitigation, and compliance with organizational standards.
  • Support infrastructure leadership dur i ng audits, regulatory reviews, and governance activities.

Qualifications
Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering .
Core Competencies and Skills:
  • Strong experience supporting agile delivery for an technology infrastructure organization rather than only software product development teams.
  • 5+ years of technology delivery, infrastructure, or operations experience.
  • 3+ years leading Agile teams, Scrum Masters, Delivery Leads, or PMO functions.
  • Expertise with Jira, Confluence, and Agile reporting solutions.
  • Experience implementing capability management, throughput analysis, and delivery forecasting practices.
  • Knowledge of Scrum, Kanban, Lean, SAFe , and/or Agile portfolio management.
  • Strong executive communication and stakeholder management skills.
  • Experience working within regulated financial institutions.
  • Familiarity with FFIEC guidance, operational resilience, risk management, and infrastructure governance practices.
  • Experience utilizing Power BI, Tableau, or similar platforms to develop executive delivery dashboards.
  • Proven ability to drive organizational change and Agile maturity improvements.

Preferred Certification(s):
  • Certified Scrum Master (CSM)
  • SAFe Program Consultant (SPC)
  • SAFe Agilist (SA)
  • PMI-ACP
  • Certified Agile Coach
  • ITIL Foundation or higher

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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