ZipRecruiter

Log In

1

Manager It Service Delivery Jobs in Raleigh, NC (NOW HIRING)

Bioventus

Manager, IT Infrastructure

Durham, NC · On-site

Ensures infrastructure services are delivered in accordance with IT service management practices, including incident, problem, change, asset, configuration, and request management * Ensures ...

Osv_bioventus

Manager, IT Infrastructure

Durham, NC · Hybrid

Ensures infrastructure services are delivered in accordance with IT service management practices, including incident, problem, change, asset, configuration, and request management * Ensures ...

New

Osv_bioventus

Manager, IT Infrastructure

Durham, NC · Hybrid

Ensures infrastructure services are delivered in accordance with IT service management practices, including incident, problem, change, asset, configuration, and request management * Ensures ...

New

First Citizens Bank

Manager IT

Raleigh, NC

Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team ... delivery of enterprise processing services while maintaining compliance with banking and regulatory ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC

$26 - $28/hr

S., and will report directly to the Manager, IT Service Desk. This position will have the overall responsibility for supporting the initial level of end user issue management / service request ...

New

First Citizens Bank

Manager IT

Raleigh, NC

Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team ... delivery of enterprise processing services while maintaining compliance with banking and regulatory ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

S., and will report directly to the Manager, IT Service Desk. This position will have the overall responsibility for supporting the initial level of end user issue management / service request ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team ... delivery of enterprise processing services while maintaining compliance with banking and regulatory ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC

US IT Solutions work along with its clients to deliver high-performance results, based exclusively ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

Stefanini

IT Infrastructure Specialist

Wendell, NC · On-site

Strong experience working in vendor-managed IT service environments.Strong foundation in WAN, LAN, networking, and infrastructure service delivery.Experience supporting multiple locations, growing ...

Cushman & Wakefield

Category Manager (IT)

Raleigh, NC · On-site

Job Title Category Manager (IT) Summary The Category Manager is responsible for overseeing and ... to deliver across the service line portfolios, and monitors performance to ensure capability to ...

Cushman & Wakefield

Category Manager (IT)

Raleigh, NC · On-site

Job Title Category Manager (IT) Summary The Category Manager is responsible for overseeing and ... to deliver across the service line portfolios, and monitors performance to ensure capability to ...

Cushman & Wakefield

Category Manager (IT)

Raleigh, NC · On-site

Job Title Category Manager (IT) Summary The Category Manager is responsible for overseeing and ... to deliver across the service line portfolios, and monitors performance to ensure capability to ...

next page

Showing results 1-20

All JobsIt Service Delivery JobsManager It Service Delivery JobsManager It Service Delivery Jobs in Raleigh, NC

Manager It Service Delivery information

See Raleigh, NC salary details

$28.2K

$91.3K

$156K

How much do manager it service delivery jobs pay per year?

As of Aug 1, 2026, the average yearly pay for manager it service delivery in Raleigh, NC is $91,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $124,400.00 per year, depending on experience, location, and employer.

What does a Manager IT Service Delivery do?

A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.

What is the difference between Manager It Service Delivery vs Service Desk Manager?

AspectManager It Service DeliveryService Desk Manager
Primary FocusOversees end-to-end IT service delivery, ensuring client satisfaction and service qualityManages the service desk team, focusing on incident resolution and user support
CertificationsITIL, PMP, Service Management certificationsITIL, HDI, Service Desk certifications
Work EnvironmentClient-facing, strategic planning, cross-department coordinationHelp desk operations, team management, technical support
Industry UsageCommon in managed services, IT consulting, enterprise ITPrevalent in corporate IT support, internal IT departments

The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?

To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.

What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?

A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.
What are popular job titles related to Manager It Service Delivery jobs in Raleigh, NC? For Manager It Service Delivery jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Manager It Service Delivery jobs in Raleigh, NC look for? The top searched job categories for Manager It Service Delivery jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Manager It Service Delivery jobs? Cities near Raleigh, NC with the most Manager It Service Delivery job openings:
Manager It Service Delivery jobs near you
Infographic showing various Manager It Service Delivery job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $91,317 per year, or $43.9 per hour.

Manager, IT Infrastructure

Bioventus

Durham, NC • On-site

Full-time

Posted 4 days ago

Job description

Are you ready to work for a more active world?
At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives.
The Manager, IT Infrastructure will lead and manage staff, consultants, vendors, and Managed Services providers to ensure the stable/secure, reliable, scalable, and resilient operation of the enterprise infrastructure services, including hybrid cloud, network, compute, data center, backup/recovery, identity-integrated infrastructure, and related operational platforms. This role is responsible for the strategic direction, lifecycle management, modernization, operation, and continuous improvement of enterprise IT infrastructure services. The role partners closely with IT Operations, IT Security, Enterprise Applications, project teams, vendors, and business stakeholders to deliver effective infrastructure services, support regulated systems, resolve operational issues, and implement infrastructure security controls aligned to the Bioventus IT Security programs.What you'll be doing:
  • Oversee the reliability, scalability, security, and resiliency of hybrid infrastructure platforms, including cloud services, enterprise networks, identity-integrated infrastructure, backup/recovery capabilities, and vendor-supported technology services.
  • Owns infrastructure lifecycle planning, including patching, upgrades, capacity planning, end-of-life remediation, technical debt reduction, and modernization initiatives.
  • Ensures infrastructure services are delivered in accordance with IT service management practices, including incident, problem, change, asset, configuration, and request management
  • Ensures infrastructure services are supported by effective monitoring, alerting, documentation, runbooks, escalation procedures, and service performance measures.
  • People leadership - Develops team capabilities through coaching, cross-training, performance feedback, workload planning, succession planning, and alignment of team objectives to IT and business priorities. Conducts full performance management cycles and employee development.
  • Partners with IT Security to implement and maintain infrastructure security controls, vulnerability remediation, access-related infrastructure safeguards, logging/monitoring capabilities, and incident response support in alignment with the Bioventus IT Security program.
  • Manages infrastructure vendors, Managed Services providers, contracts, escalations, service performance, and renewal/input planning in partnership with IT leadership and procurement.
  • Develops and maintains disaster recovery, business continuity, and cyber-resilience capabilities for infrastructure-supported services.
  • Maintains infrastructure standards, diagrams, runbooks, lifecycle roadmaps, asset/configuration docs, and operational procedures to support service continuity and knowledge transfer.
  • Investigates industry trends and new technologies, providing guidance and recommendations to IT leadership and own team. Develops and delivers services via a standardized IT service catalog. Delivers high availability systems and Disaster Recovery (DR) services.
  • Acts as the technical escalation point for staff and collaborates with the other IT managers to determine the right technical solution for issues as well as ongoing technology at the company.
  • Works closely with business areas to understand and refine their IT infrastructure needs. Provides consulting on Business Continuity Planning (BCP) to business areas.
  • Manages and participates in infrastructure incidents, guiding to successful conclusion. Addresses issues related to access control, business continuity, disaster recovery, and incident response.
  • Participates in the development of standards and processes for meeting compliance requirements for all related regulatory bodies (such as SOX, FDA, HIPAA, etc.) impacting IT.
  • Maintains infrastructure-related evidence/docs, access reviews, change records, backup/recovery, audit control support materials, inspections, and regulated system operations.
  • Provides consultation to project teams; performs assessments of security impacts, identifying potential and actual system risks, recommending corrective measures. Manages staff in identifying, developing, implementing, and maintaining a secure enterprise infrastructure to reduce risk, respond to incidents and limit exposure to liability to reduce financial loss.
  • Holds oneself and others accountable to conduct business in a manner compliant with Bioventus' Code of Compliance and Ethics, policies and procedures and internal controls applicable to their role.
  • Other projects and duties as assigned.

What you'll bring to the table:
  • Bachelor's degree in a technical (IT) or business-related field, or equivalent years relevant technical experience and related training may be considered.
  • 5 years of experience leading and managing IT infrastructure, people and projects, preferably in a regulated environment
  • 5 years of hands-on technical experience in IT systems administration, preferably in a regulated environment
  • Professional certifications in required technical areas is highly preferred
  • Working knowledge of IT architecture and IT governance
  • Strong team leadership skills: coaching, mentoring, and team capability development
  • Strong knowledge of DR/BCP concepts, practices and execution
  • Ability to relate business requirements and risks to technical controls, systems and processes
  • Aptitude to understand and adapt to new technologies
  • Ability to clearly communicate new solutions and controls to management and business leaders
  • An understanding of IaaS and SaaS based risks and security controls
  • Excellent communication, interpersonal and presentation skills
  • Demonstrated analytical and problem-solving skills
  • Thorough understanding of key regulatory guidelines, policies, and audit practices
  • Understanding of the principles, theories, techniques, practices, and policies and procedures of security and validation standards, and controls
  • Working knowledge of infrastructure considerations for ERP and business-critical platforms such as SAP, including availability, integrations, performance, hosting, security, and disaster recovery dependencies. Working knowledge of SOX, HIPAA, PCI, HiTech, CFR Part 11 system validation and experience in maintaining systems in a controlled state
  • Excellent project management, organization, and team collaboration skills

Are you the top talent we are looking for?
Apply now! Hit the "Apply" button to send us your resume and cover letter.
Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.

Apply