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Manager It Msp Jobs (NOW HIRING)

MSP - IT

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Level 3 Technician (MSP)

Houston, TX · On-site

$65K - $85K/yr

We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate ...

MSP - IT

Be Seen First

Level 3 Technician (MSP)

Houston, TX · On-site

$65K - $85K/yr

We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate ...

MSP Hire, Inc

vCIO - Healthcare IT

Allen, TX · On-site

$100 - $120K/day

It is not project management. It is not traditional IT consulting. You'll serve as a trusted ... an MSP * 3+ years in a vCIO, CIO, IT Director, Technology Advisor, TAM, or strategic consulting ...

MSP Hire, Inc.

vCIO - Healthcare IT

Allen, TX · On-site

$100K - $120K/yr

It is not project management. It is not traditional IT consulting. You'll serve as a trusted ... an MSP * 3+ years in a vCIO, CIO, IT Director, Technology Advisor, TAM, or strategic consulting ...

simons foundation

Manager, IT Support

New York, NY

$99K - $125K/yr

POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team. Beyond ...

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How much do manager it msp jobs pay per year?

As of Aug 12, 2026, the average yearly pay for manager it msp in the United States is $109,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Manager It Msp vs Network Administrator?

AspectManager It MspNetwork Administrator
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentOversees multiple client networks, manages teams, strategic planningMaintains and troubleshoots network hardware/software, supports users
Employer & Industry UsageManaged Service Providers, IT consulting firmsCorporate IT departments, small to medium businesses

The Manager It Msp and Network Administrator roles share similar certifications and technical skills. However, the Manager It Msp typically oversees multiple client networks, manages teams, and handles strategic planning within MSPs, while the Network Administrator focuses on maintaining and troubleshooting specific network systems within an organization.

What cities are hiring for Manager It Msp jobs? Cities with the most Manager It Msp job openings:
What are the most commonly searched types of It Msp jobs? The most popular types of It Msp jobs are:
What states have the most Manager It Msp jobs? States with the most job openings for Manager It Msp jobs include:
Manager It Msp jobs near you

Manager IT

First-Citizens Bank & Trust Company

Raleigh, NC • On-site

Other

Posted 25 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

109th of 171 rated banks

Job description

Overview
First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team of operators responsible for the monitoring, execution, and support of critical processing activities across the enterprise. This frontline management role provides leadership for a technology operations team supporting distributed and mainframe environments that are critical to operations across all lines of business.
The manager will oversee daily operations, workforce management, incident response, batch scheduling and execution, service restoration activities, operational readiness, and continuous process improvement. This role collaborates closely with infrastructure, application support, engineering, cybersecurity, and business stakeholders to ensure the reliable delivery of enterprise processing services while maintaining compliance with banking and regulatory requirements.
As part of a larger 24x7 global support organization, this position is expected to foster operational excellence, drive service reliability, and maintain a culture focused on customer service, accountability, and continuous improvement.
Responsibilities
Operational Leadership
  • Lead and develop a team of critical processing operators supporting 24x7 enterprise production operations.
  • Manage staffing, scheduling, shift coverage, workload distribution, and operational readiness.
  • Ensure timely execution of batch workloads across distributed and mainframe platforms.
  • Monitor production environments and oversee critical processing activities to ensure adherence to service level agreements (SLAs).

Production Operations Management
  • Oversee enterprise batch job execution and exception management.
  • Ensure successful daily processing of critical banking, financial, and business application workloads.
  • Coordinate recovery efforts during production incidents, outages, and disaster recovery events.
  • Partner with application, infrastructure, database, and network teams to resolve complex production problems.
  • Ensure operational procedures, runbooks, and process documentation remain current and accurate .
  • Participate in audits and support evidence collection for operational controls.
  • Enforce change management and operational governance processes.

Team Leadership and Development
  • Provide coaching, mentoring, performance management, and career development for team members.
  • Conduct hiring, onboarding, training, and succession planning activities.
  • Promote a culture of accountability, collaboration, continuous learning, and operational excellence.
  • Foster strong partnerships across global support teams and business stakeholders.

ojects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.
Qualifications
Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
Experience
  • Experience supporting 24x7 production operations environments .
  • Experience managing enterprise batch processing across distributed and/or mainframe systems.
  • Experience leading incident response and service restoration activities within mission-critical environments.

Required Technical Skills
  • Enterprise batch scheduling and workload automation platforms
  • Mainframe operations including z/OS environments and batch processing concepts.
  • Distributed systems operations including Linux, Windows Server, and enterprise applications.
  • Production monitoring and event management tools.
  • Understand and drive ITSM processes.
  • Understanding of file transfer technologies, job scheduling dependencies, and enterprise processing workflows.
  • Experience in large scale project management impacting batch and mainframe technology development.

Required Leadership Skills
  • Team leadership and employee development.
  • Operational decision-making under pressure.
  • Strong organizational and prioritization skills.
  • Effective conflict resolution and problem-solving abilities.
  • Strong verbal and written communication skills .
  • Stakeholder management and executive communication capabilities.

Preferred Qualifications
Experience
  • Experience within the financial services, banking, or highly regulated industry.
  • Experience working within geographically dispersed or global support teams.
  • Experience leading technology modernization and automation initiatives.

Preferred Technical Skills
  • Control-M administration and scheduling experience.
  • IBM z/OS, JES2/JES3, TSO, SDSF, JCL, and related mainframe technologies.
  • Enterprise monitoring platforms such as Splunk, Moogsoft , Dynatrace, AppDynamics, SolarWinds, or similar tools.
  • ServiceNow or other ITSM platforms.
  • Familiarity with DevOps, Site Reliability Engineering (SRE), and platform operations concepts.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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