Manager Hub Operations Jobs in Tennessee (NOW HIRING)

ABOUT HUB INTERNATIONAL:
HUB International Limited ("HUB") is one of the largest global insurance and employee benefits broker,providing a broad array of property, casualty, risk management, life and health, employee benefits,investment and wealth management products and services. With over 21,000 employees in 600+ offices
throughout North America, HUB has grown substantially, in part due to our industry leading success inMergers and Acquisitions.

WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters anenvironment of open feedback and improvement that empowers our people to make the best decisionsfor our customers and organization. We offer:

Competitive salaries and benefits offerings:

• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Paid Parental Leave
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off

Great work/life balance, because that's important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn fromcolleagues who are amongst the top talent in the industry!

Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives

SUMMARY:
The Operations Specialist serves as the operational hub connecting carriers, the RSP/RPRO processingteam, IT, and front-line staff across the six-office MSO region. The Operations Specialist is responsiblefor maintaining carrier appointments and system access, coordinating onboarding and credentialing,
administering Epic and related systems, managing helpdesk and IT escalations, and producing thereporting and communications that keep regional operations running efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage onboarding and new hire support including set up and configurations.
Carrier Relations and appointment management.
Help prepare and process appointment paperwork and related administrative documentation tosupport operational workflows.
IT and systems administration support. Will support existing staff with ongoing computerhardware and software issues.
Will be the liaison between the helpdesk and service management office.
Will be responsible for working with RSP/RPRO team on workflow standards.
Monitor and manage the download/eDocs process for client, policy, and carrier documentsacross the offices. Troubleshoot delayed or misrouted downloads.
Performs other duties and projects as assigned

REQUIREMENTS:
High School Diploma or equivalent required
Experience in operations, agency experience is preferred
Proficient in Microsoft Office Suite, must be comfortable with Excel
Must be organized, enjoy problem solving, and possess excellent customer service skills andhigh level of integrity and dependability
Ability or adaptability to work in fast-paced, multi-tasking environment

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting teamHUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.