Manager Hub Operations Jobs in Georgia (NOW HIRING)

Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
BCG Nexus Atlanta is a cornerstone of BCG's strategy to build and operate best-in-class shared services for regional and global functions. Now in its tenth year of operations, the office is home to 550+ employees across 20+ functional teams-including Administrative and Executive Support, Finance, HR Operations, Knowledge, Design, Legal, Safety & Security, and IT-delivering integrated support to North America and global stakeholders.
Reporting to the NAMR Hubs & Operations Executive Director, the Business Management Senior Director serves as the senior local leader for Nexus Atlanta. This role is responsible for shaping the office's strategic direction, strengthening its culture and employee experience, and ensuring operational excellence across a complex, matrixed environment. The Senior Director will partner closely with regional and global leadership to guide office growth, enable high-quality service delivery, and further position Nexus Atlanta as a flagship hub within BCG's global network.
Key Responsibilities
Office Leadership and Culture

• Serve as the senior local leader for Nexus Atlanta, driving alignment across local, regional, and global stakeholders
• Champion a "OneBCG-OneNexus" culture that creates a consistent and connected employee experience across functions and business units
• Foster a high-performing, inclusive, and values-driven office environment that strengthens engagement and collaboration
• Lead key governance forums (incl. Nexus Atlanta People Leaders Forums, Senior Leadership meeting, etc.) and communications that support office priorities, transparency, and community building
• Partner with local and global leaders to ensure the office continues to scale effectively while maintaining cultural excellence

Strategy & Shared Services Growth

• Partner with functional leadership to support expansion strategies and evolving shared services priorities across NAMR
• Lead change management efforts tied to office growth, new team launches, and operational transformation initiatives
• Monitor operational performance, service quality, and employee experience metrics to drive continuous improvement
• Serve as a trusted advisor to BCG leadership on hub operations, organizational effectiveness, and scalable service delivery models
• Represent Nexus Atlanta within BCG's global hub network and contribute to cross-office collaboration and operational best practices, in particular with BCG's Atlanta office

People Leadership & Employee Experience

• Set the standard for an engaging, people-centered employee experience across all functions and levels
• Provide day-to-day oversight of the local HR team; work closely with Global/NAMR HR to administer firm-wide, regional, and office-specific HR policies covering compensation, training, employee relations, career development, and benefits-recommending and implementing improvements aligned with BCG's people strategy
• Lead the office-based Business Services Team (BST); manage BST career development, compensation, performance management, and promotions with a commitment to consistency, fairness, and equity
• Partner closely with HR and Functional leadership on talent management, onboarding, employee relations, learning and development, and office-wide people initiatives
• Support local and remote managers with practical guidance on people-related matters and organizational priorities
• Strengthen leadership capability and team effectiveness across the office through coaching, development, and partnership with regional and global teams

Financial Strategy & Operational Management

• Support development of annual strategic and financial plans for the office in partnership with NAMR and Global leadership
• Oversee office operations, infrastructure, and business services functions including Office Experience, IT, HR, Finance, Real Estate, and related operations
• Guide budget management, resource allocation, and investment decisions to support sustainable and efficient office growth
• Partner with regional and global teams on facilities strategy, workplace planning, office expansions, and related operational initiatives

Regional Collaboration & External Representation

• Participate actively in BCG regional leadership forums (e.g., NABLT) and contribute to broader NAMR initiatives and priorities
• Together with our BCG Atlanta office, build relationships with key external partners, including universities, professional organizations, and Atlanta-area business and civic networks
• Represent BCG within the Atlanta business community and strengthen Nexus Atlanta's external brand and presence
• Share best practices and insights across BCG's regional and global hub ecosystem to support continuous improvement

What You'll Bring
You're good at

• Leading a fast-growing, multi-functional office and translating strategic priorities into scalable operational outcomes
• Building strong partnerships across regional and global matrixed organizations
• Creating high-performing, inclusive, and values-driven team environments
• Balancing cultural leadership with operational rigor and business priorities
• Navigating ambiguity with sound judgment, resilience, and executive presence
• Influencing senior stakeholders and driving alignment across diverse teams and functions

Qualifications

• 10+ years of progressive leadership experience within professional services, operations, or shared services environments
• Undergraduate degree required; MBA or advanced degree preferred
• BCG experience strongly preferred
• Prior experience in a large, matrixed, global professional services or corporate environment strongly preferred

Core Competencies

• Proven ability to lead large, matrixed organizations with operational and cultural complexity
• Strong strategic leadership skills with experience driving organizational growth and transformation
• Demonstrated success building trusted partnerships across senior regional and global stakeholders
• Deep operational and financial management experience, including budgeting, workforce planning, and service delivery oversight
• Strong people leadership capabilities with a track record of developing inclusive, high-performing teams
• Excellent communication and influencing skills, with the ability to navigate ambiguity and drive alignment
• Sound judgment, resilience, and a collaborative leadership style grounded in integrity and accountability

Who You'll Work With
This individual will report to the NAMR Hubs & Operations Executive Director and will partner closely with regional and global leadership.
Additional info
This role is designed with Senior Director-level scope and impact. Final leveling will be determined through the North America SDC process and will reflect the selected candidate's experience, performance, and readiness for the role. As such, candidates may be considered for entry at either the Director or Senior Director level.
Current Senior Directors will be considered for entry at level, while Directors and those not currently in BST will be evaluated holistically based on factors such as experience, tenure, scope of responsibility, team leadership, and performance.
Format
At BCG, our people and relationships are at the heart of everything we do. We believe that in-person work is essential to our culture, mentorship, and professional development. That's why we operate on a hybrid model, with the expectation that team members will be in the office 3 to 5 days per week. This role is designed for those who thrive in a dynamic, collaborative environment and is not intended for remote or virtual work. Occasional travel will be required.
Compensation Information
The base salary range for this role is $195,000-$228,000. Total compensation for this role includes base salary, annual discretionary performance bonus, firm performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks.
All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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