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Manager End User Computing Jobs in Chicago, IL (NOW HIRING)

ULINE

End User Computing Administrator

Glenview, IL · On-site

Join Uline as an End User Computing Administrator where you'll work hands-on to help manage, support and improve the softwares and systems that power operations across our growing North American ...

ULINE

End User Computing Administrator

Waukegan, IL · On-site

Join Uline as an End User Computing Administrator where you'll work hands-on to help manage, support and improve the softwares and systems that power operations across our growing North American ...

TEKsystems

Sr. Project Manager

Waukegan, IL

$65 - $75/hr

Experience delivering infrastructure, end-user computing, or enterprise platform projects ... Experience managing endpoint deployment and migration programs. Familiarity with Quest migration ...

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All JobsEnd User Computing JobsManager End User Computing JobsManager End User Computing Jobs in Chicago, IL

Manager End User Computing information

See Chicago, IL salary details

$77.3K

$123.7K

$161.7K

How much do manager end user computing jobs pay per year?

As of Jul 14, 2026, the average yearly pay for manager end user computing in Chicago, IL is $123,708.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager End User Computing, and why are they important?

To thrive as a Manager End User Computing, you need strong expertise in IT infrastructure, end-user support, and device management, usually supported by a degree in computer science or a related field. Familiarity with platforms like Microsoft Endpoint Manager, Active Directory, and certifications such as ITIL or CompTIA are commonly required. Leadership, problem-solving, and effective communication are essential soft skills for managing teams and collaborating with stakeholders. These competencies are crucial for ensuring smooth IT operations, driving user satisfaction, and supporting organizational productivity.

What are some common challenges faced by a Manager of End User Computing, and how can they be addressed?

Managers of End User Computing often face challenges such as supporting a diverse range of devices and operating systems, ensuring security compliance, and balancing user needs with organizational policies. Staying up to date with rapidly evolving technologies and managing remote or hybrid work environments can also be complex. Addressing these challenges requires strong communication with IT and end users, implementing standardized solutions where possible, and investing in ongoing training for both the team and end users. Proactive collaboration with security and infrastructure teams is essential to maintain smooth operations and compliance.

What is a Manager of End User Computing?

A Manager of End User Computing oversees the technology and support services that enable employees to effectively use computers, software, and mobile devices within an organization. This role involves managing teams responsible for desktop support, device management, software deployment, and ensuring end users have the tools needed for productivity. They also develop strategies for device lifecycle management, security, and user experience improvements. The manager collaborates with IT and business leaders to align end user computing solutions with organizational goals.

What is the difference between Manager End User Computing vs Desktop Support Manager?

AspectManager End User ComputingDesktop Support Manager
Primary FocusOversees end user computing strategies, device management, and software deploymentManages desktop support teams, troubleshooting, and user issue resolution
CertificationsITIL, CompTIA, Microsoft certificationsITIL, HDI, Microsoft certifications
Work EnvironmentStrategic planning, vendor management, infrastructure oversightHelp desk operations, user support, technical troubleshooting
Industry UsageIT departments across various industriesIT support teams in corporate environments

The Manager End User Computing role focuses on strategic management of end user devices and software, ensuring seamless user experiences. In contrast, the Desktop Support Manager handles day-to-day technical support and troubleshooting for end users. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the most commonly searched types of End User Computing jobs in Chicago, IL? The most popular types of End User Computing jobs in Chicago, IL are:
What are popular job titles related to Manager End User Computing jobs in Chicago, IL? For Manager End User Computing jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Manager End User Computing jobs in Chicago, IL look for? The top searched job categories for Manager End User Computing jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Manager End User Computing jobs? Cities near Chicago, IL with the most Manager End User Computing job openings:
Manager End User Computing jobs near you
Infographic showing various Manager End User Computing job openings in Chicago, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $123,708 per year, or $59.5 per hour.

End User Computing

Tata Consultancy Service Limited

Chicago, IL • On-site

$90K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Must Have Technical/Functional Skills
  • End to end EUC / Workplace service delivery management
  • Multi country / multi site operational oversight
  • Incident, escalation, and SLA management
  • Field technician and vendor operations management
  • ITIL based service management (Incident, Problem, Change)
  • Stakeholder and customer relationship management
  • Performance monitoring, reporting, and governance
  • Continuous improvement and service optimization

Roles & Responsibilities
  • Own end to end EUC service delivery across the assigned zone, ensuring consistent support for end user devices, peripherals, and workplace services
  • Ensure SLA, KPI, and service quality compliance for incidents, service requests, IMACD, and break fix activities
  • Act as the single point of accountability for EUC operations within the zone
  • Manage and coordinate Field Technicians (FTs), site support teams, and vendors to ensure adequate coverage and timely resolution
  • Assign and prioritize work for critical incidents, Top locations, and business impacting issues
  • Oversee site onboarding, offboarding, managed/unmanaged transitions, and refresh activities
  • Lead and manage P1 / P2 incident escalations, ensuring rapid resolution and stakeholder communication
  • Conduct operational governance, including service reviews, performance tracking, and compliance audits
  • Ensure adherence to standard EUC tools, processes, and security policies
  • Drive problem management, RCA, and preventive actions to reduce repeat incidents
  • Collaborate with regional and global teams on EUC transformation initiatives, automation, and standardization
  • Identify and implement continuous improvement and cost optimization opportunities
  • Build and maintain strong stakeholder relationships with business, IT leadership, and vendors
  • Provide regular operational reports, dashboards, and executive updates

Salary Range-$90,000-$125,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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