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Manager Director Of It Operations Jobs (NOW HIRING)

Ennoble Care

Director of IT Operations

Marlton, NJ · On-site

About the Role: Ennoble Care is hiring a Director of IT Operations to lead the day-to-day ... Help Desk and IT Support: Manage a Help Desk Lead and IT Support Technicians handling 700+ tickets ...

Career Movement

Director of IT

Memphis, TN

... to add a Director of IT Operations and Application Delivery to their leadership team. This is a ... in a management role overseeing other managers, and comfort working in a Microsoft-centric ...

Boca West Country Club

Director of IT

Boca Raton, FL · On-site

The Director of Information Technology (IT) is responsible for leading Boca West Country Club ... managing enterprise technology operations in a complex, multi-department environment. • ...

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Manager Director Of It Operations information

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$34K

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$179.5K

How much do manager director of it operations jobs pay per year?

As of Jul 13, 2026, the average yearly pay for manager director of it operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Director of IT Operations, and why are they important?

To thrive as a Manager Director of IT Operations, you need deep expertise in IT infrastructure, systems management, and leadership, typically demonstrated by a relevant degree and extensive experience in IT management. Familiarity with enterprise IT tools, service management platforms (like ITIL), cloud technologies, and cybersecurity frameworks is essential, often supported by certifications such as PMP, ITIL, or CISSP. Strong communication, strategic thinking, and problem-solving skills are crucial for leading teams and aligning IT initiatives with business goals. These competencies ensure efficient IT operations, drive organizational growth, and safeguard technological assets in a rapidly evolving digital landscape.

What is the difference between Manager Director Of It Operations vs IT Operations Manager?

AspectManager Director Of It OperationsIT Operations Manager
ResponsibilitiesOversees multiple IT departments, strategic planning, and high-level decision-makingManages daily IT operations, team supervision, and project execution
Required CredentialsBachelor's or Master's in IT, Business Administration, or related; extensive experienceBachelor's in IT or related; relevant certifications often preferred
Work EnvironmentExecutive-level, strategic, often in corporate officesOperational, team-focused, often in IT departments
Industry UsageCommon in large organizations and corporationsWidely used across various industries for IT team management

The Manager Director Of It Operations typically holds a higher strategic role overseeing multiple IT functions, while the IT Operations Manager focuses on daily management and execution of IT services. Both roles require strong IT knowledge, but the director position emphasizes leadership and strategic planning.

What are some common challenges faced by a Manager Director of IT Operations, and how can they be addressed?

A Manager Director of IT Operations often faces challenges such as balancing the demands of maintaining reliable infrastructure while implementing new technologies, managing cross-functional teams, and ensuring robust cybersecurity. To address these issues, it is essential to foster clear communication between departments, invest in ongoing staff training, and establish scalable processes for incident response and system upgrades. Proactively monitoring industry trends and building strong vendor relationships can also help anticipate potential disruptions and keep operations running smoothly.

What does a Manager Director of IT Operations do?

A Manager Director of IT Operations oversees the daily operations of an organization's information technology department. They are responsible for ensuring the reliability, security, and efficiency of IT systems, managing technical staff, and implementing technology strategies that align with business goals. This role involves budgeting, resource allocation, and coordinating with other departments to support organizational objectives. They also establish policies, manage IT projects, and ensure compliance with industry regulations.
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Manager Director Of It Operations jobs near you
Director of IT Operations

Director of IT Operations

Ennoble Care

Marlton, NJ • On-site

Other

Posted 24 days ago

Ennoble Care rating

4.2

Company rating: 4.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

About the Role:

Ennoble Care is hiring a Director of IT Operations to lead the day-to-day technology operations that support our clinical and administrative workforce across 7 states and 15+ offices. This role owns the help desk, device lifecycle, platform administration, vendor management, procurement, onboarding/offboarding, and M&A IT integration.

This is an operator role, not a strategy role. The CIO sets technology direction. You make the trains run on time. You will inherit a team of 7, an existing AI-powered automation infrastructure, and a set of systems that need process discipline applied to them. The core responsibilities for this position include the following:

Help Desk and IT Support: Manage a Help Desk Lead and IT Support Technicians handling 700+ tickets per month. Establish and enforce SLAs with a target of median resolution under 4 hours. Own Zendesk configuration, triage workflows, routing rules, and escalation paths. Drive resolution time and first-response metrics.

Onboarding and Offboarding: Own the end-to-end new hire and termination lifecycle for IT, including accounts, devices, orientation, and equipment retrieval. Manage Onboarding/Offboarding Coordinators. Build and maintain repeatable checklists with measurable time-to-productive SLA. Handle M&A bulk onboarding of 20-50 new employees per acquisition.

Platform Administration: Manage a dedicated Platform Administrator for M365, Dialpad, Zendesk, and ADP. Own license management and cost optimization across all platforms. Ensure system configurations support business needs including call routing, form workflows, and access provisioning.

Vendor Management and Procurement: Manage a Vendor/Procurement Coordinator. Centralize contract tracking, renewal calendars, and SLA monitoring across IT vendors. Own procurement for hardware, software, office supplies, shipping/mail, and marketing materials.

M&A IT Integration: Oversee the M&A IT Integration Lead who runs the IT workstream for each acquisition. Ensure repeatable playbooks exist for practice onboarding including accounts, devices, phone system setup, system migration, and credentialing coordination with RCM.

Qualifications:

  • 5-8 years of IT operations experience, including at least 2 years managing a team.
  • Experience building IT processes from scratch (SLAs, triage workflows, vendor management frameworks).
  • Strong vendor management and procurement skills.
  • Comfortable managing help desk operations at scale (500+ tickets/month).
  • Experience with M365 administration, device lifecycle management, and Intune.
  • Proven ability to execute strategy set by someone else without needing to own the vision.

Preferred:

  • Healthcare industry experience (HIPAA awareness, clinical workflow understanding).
  • Experience supporting a distributed workforce across multiple states.
  • M&A integration experience (IT workstream for acquisitions).
  • Familiarity with AI-assisted IT operations (willingness to adopt AI tools, not build them).
  • Experience with Dialpad, Zendesk, or ADP.

Location: This role will be based in our Marlton, NJ office 5 days a week. 

Salary: 130k with bonus based on hitting KPIs.

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