ZipRecruiter

Log In

1

Manager Director Of It Operations Jobs (NOW HIRING)

LINK

OR

The Director of IT is a strategic and hands-on leadership role responsible for overseeing the ... Oversee LINK's MSP for help desk support, device management, and IT operations, ensuring alignment ...

Neomorph, Inc.

Associate Director of IT

San Diego, CA · On-site

$180K - $200K/yr

Overview The Associate Director of IT is responsible for building, scaling, and securing the ... Endpoint & IT Operations: Oversee device lifecycle management, endpoint security, and MSP ...

next page

Showing results 1-20

All JobsManager Director Of It Operations Jobs

Manager Director Of It Operations information

See salary details

$34K

$107.7K

$179.5K

How much do manager director of it operations jobs pay per year?

As of Jun 13, 2026, the average yearly pay for manager director of it operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Director of IT Operations, and why are they important?

To thrive as a Manager Director of IT Operations, you need deep expertise in IT infrastructure, systems management, and leadership, typically demonstrated by a relevant degree and extensive experience in IT management. Familiarity with enterprise IT tools, service management platforms (like ITIL), cloud technologies, and cybersecurity frameworks is essential, often supported by certifications such as PMP, ITIL, or CISSP. Strong communication, strategic thinking, and problem-solving skills are crucial for leading teams and aligning IT initiatives with business goals. These competencies ensure efficient IT operations, drive organizational growth, and safeguard technological assets in a rapidly evolving digital landscape.

What is the difference between Manager Director Of It Operations vs IT Operations Manager?

AspectManager Director Of It OperationsIT Operations Manager
ResponsibilitiesOversees multiple IT departments, strategic planning, and high-level decision-makingManages daily IT operations, team supervision, and project execution
Required CredentialsBachelor's or Master's in IT, Business Administration, or related; extensive experienceBachelor's in IT or related; relevant certifications often preferred
Work EnvironmentExecutive-level, strategic, often in corporate officesOperational, team-focused, often in IT departments
Industry UsageCommon in large organizations and corporationsWidely used across various industries for IT team management

The Manager Director Of It Operations typically holds a higher strategic role overseeing multiple IT functions, while the IT Operations Manager focuses on daily management and execution of IT services. Both roles require strong IT knowledge, but the director position emphasizes leadership and strategic planning.

What are some common challenges faced by a Manager Director of IT Operations, and how can they be addressed?

A Manager Director of IT Operations often faces challenges such as balancing the demands of maintaining reliable infrastructure while implementing new technologies, managing cross-functional teams, and ensuring robust cybersecurity. To address these issues, it is essential to foster clear communication between departments, invest in ongoing staff training, and establish scalable processes for incident response and system upgrades. Proactively monitoring industry trends and building strong vendor relationships can also help anticipate potential disruptions and keep operations running smoothly.

What does a Manager Director of IT Operations do?

A Manager Director of IT Operations oversees the daily operations of an organization's information technology department. They are responsible for ensuring the reliability, security, and efficiency of IT systems, managing technical staff, and implementing technology strategies that align with business goals. This role involves budgeting, resource allocation, and coordinating with other departments to support organizational objectives. They also establish policies, manage IT projects, and ensure compliance with industry regulations.
More about Manager Director Of It Operations jobs
What cities are hiring for Manager Director Of It Operations jobs? Cities with the most Manager Director Of It Operations job openings:
What states have the most Manager Director Of It Operations jobs? States with the most job openings for Manager Director Of It Operations jobs include:
What job categories do people searching Manager Director Of It Operations jobs look for? The top searched job categories for Manager Director Of It Operations jobs are:
Manager Director Of It Operations jobs near you

Director of IT Operations & Application Support

Oneida Innovations Group

Verona, NY

Full-time

Posted 14 days ago

Job description

Director of IT Operations & Application Support

Oneida Innovations Group (OIG) / Turning Stone Enterprises

Location: Verona, NY (100% On-Site, Relocation Package available) Reports To: Vice President for Information Technology


About the Role

We are seeking a strategic, enterprise IT leader to serve as Director of IT Operations & Application Support, responsible for the evolution, governance, and operational maturity of enterprise technology operations across a complex, always-on environment. This is a highly visible leadership role for someone who thrives at the intersection of operational excellence, modern IT service management, and business enablement.

You will own the reliability, scalability, and continuous improvement of technology platforms supporting gaming, hospitality, retail, entertainment, and enterprise functions-while helping modernize how IT delivers value through automation, metrics, and customer-focused service delivery.

This role is ideal for a leader who has operated at enterprise scale, is comfortable with regulatory rigor and audit accountability, and has successfully balanced operational excellence with governance, compliance, and risk management in high-availability environments.


What You'll Do Lead Enterprise IT Operations at Scale

  • Provide enterprise-level operational and governance leadership for IT Operations, a 24/7 Technical Operations Center (TOC), Help Desk, Customer Support, Computer Engineering, and Application Support teams.
  • Ensure high availability, performance, and resilience of mission-critical systems operating 24/7.
  • Act as the senior escalation point for major incidents, driving calm, structured resolution and executive-level communication.

Modernize Service Delivery

  • Own and continuously evolve IT Service Management (ITSM) practices, including incident, problem, change, and request management.
  • Champion automation, monitoring, and proactive operations to reduce incidents and improve mean time to resolution.
  • Define and track service performance metrics, SLAs, and operational health indicators.

Drive Application Stability & Readiness

  • Lead end-to-end operational ownership for a large and diverse portfolio of approximately 250 gaming and enterprise applications.
  • Partner with development, infrastructure, security, legal, compliance, audit, and vendors to ensure applications are production-ready, secure, compliant, and audit-ready.
  • Guide operational readiness for upgrades, migrations, and new technology rollouts.

Build High-Impact Teams

  • Lead and develop multiple layers of management, setting clear expectations and accountability.
  • Create career pathways, mentoring, and succession plans for technical and operational leaders.
  • Foster a culture of ownership, service excellence, collaboration, and continuous improvement.

Partner with the Business

  • Work closely with executive IT leadership and business stakeholders to align operations with enterprise strategy.
  • Translate business needs into scalable operational capabilities.
  • Provide clear, data-driven reporting on service performance, risks, and improvement initiatives.

Govern, Secure, and Optimize

  • Ensure direct accountability for compliance with regulatory requirements, security standards, internal controls, and audit obligations-especially within gaming and hospitality environments.
  • Lead operational risk management, disaster recovery, and business continuity planning.
  • Manage budgets, forecast capacity needs, and oversee vendor relationships and contracts.

What Success Looks Like

  • Stable, reliable 24/7 operations with measurable improvements in uptime and service quality.
  • Clear operational visibility through dashboards, metrics, and executive reporting.
  • A confident, empowered management team capable of running day-to-day operations.
  • Reduced incident volume through proactive monitoring and root-cause resolution.
  • Strong partnerships with business leaders who view IT as a trusted service provider.

What You Bring

Required Experience & Skills - Bachelor's degree in Information Technology, Computer Science, MIS, Business, or equivalent experience. - 10+ years of progressive IT experience, including 5+ years leading enterprise IT operations or application support organizations with regulatory and compliance responsibilities. - Proven experience managing large, multi-team enterprise environments (50+ staff) with 24/7 support requirements and formal governance expectations. - Strong background in IT service management, enterprise operations leadership, incident response, and operational governance. - Experience managing complex budgets and vendor relationships. - Ability to communicate clearly with both technical teams and executive stakeholders.

Preferred Experience - Experience in gaming, hospitality, resort, or other highly regulated industries. - Exposure to large application ecosystems and enterprise platforms. - ITIL or other IT service management training or certification. - Experience supporting multi-property or enterprise-scale operations.


Why Join Us

  • Lead technology operations for a highly visible, mission-critical enterprise.
  • Influence the modernization of IT operations in a complex, regulated environment.
  • Build and mentor large teams with real impact on customer and employee experience.
  • Partner closely with executive leadership on enterprise strategy and transformation.

If you are a leader who enjoys building resilient systems, developing strong teams, and continuously improving how IT delivers value, we'd love to hear from you.

Oneida Innovations Group is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

Apply