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Manager Director Of It Operations Jobs (NOW HIRING)

Applause

Manager of IT Operations

Framingham, MA · On-site +1

Reporting to the Senior Director of IT, the Manager of IT Operations is responsible for leading a high-performing team of mid-level engineers responsible for the reliability, security, and ...

Michael Sullivan & Associates

Director of IT

Orange, CA · On-site

$170K - $210K/yr

Director of Information Technology Department: Information Technology Reports To: Executive ... SOC 2), strengthen IT operations, oversee managed services provider performance, and partner with ...

Michael Sullivan & Associates

Director of IT

Fresno, CA · On-site

$170K - $210K/yr

Director of Information Technology Department: Information Technology Reports To: Executive ... SOC 2), strengthen IT operations, oversee managed services provider performance, and partner with ...

Catapult Solutions Group

IT Director

Garner, IA · On-site

$180K - $200K/yr

Director of IT - Infrastructure & Operations Direct Hire | North Iowa | Hybrid (onsite to start ... Oversee IT service management (ITSM), asset management, and approximately 1,000 endpoints across ...

BillionToOne

Director of IT

Menlo Park, CA · Hybrid

$421K/yr

... management, AWS cloud services and cybersecurity. This role will be pivotal in maintaining and enhancing our IT systems to support our business operations and growth. The Director of IT is a hybrid ...

Neomorph, Inc.

Associate Director of IT

San Diego, CA · On-site

$180K - $200K/yr

Overview The Associate Director of IT is responsible for building, scaling, and securing the ... Endpoint & IT Operations: Oversee device lifecycle management, endpoint security, and MSP ...

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Manager Director Of It Operations information

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$34K

$107.7K

$179.5K

How much do manager director of it operations jobs pay per year?

As of Jun 16, 2026, the average yearly pay for manager director of it operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Director of IT Operations, and why are they important?

To thrive as a Manager Director of IT Operations, you need deep expertise in IT infrastructure, systems management, and leadership, typically demonstrated by a relevant degree and extensive experience in IT management. Familiarity with enterprise IT tools, service management platforms (like ITIL), cloud technologies, and cybersecurity frameworks is essential, often supported by certifications such as PMP, ITIL, or CISSP. Strong communication, strategic thinking, and problem-solving skills are crucial for leading teams and aligning IT initiatives with business goals. These competencies ensure efficient IT operations, drive organizational growth, and safeguard technological assets in a rapidly evolving digital landscape.

What is the difference between Manager Director Of It Operations vs IT Operations Manager?

AspectManager Director Of It OperationsIT Operations Manager
ResponsibilitiesOversees multiple IT departments, strategic planning, and high-level decision-makingManages daily IT operations, team supervision, and project execution
Required CredentialsBachelor's or Master's in IT, Business Administration, or related; extensive experienceBachelor's in IT or related; relevant certifications often preferred
Work EnvironmentExecutive-level, strategic, often in corporate officesOperational, team-focused, often in IT departments
Industry UsageCommon in large organizations and corporationsWidely used across various industries for IT team management

The Manager Director Of It Operations typically holds a higher strategic role overseeing multiple IT functions, while the IT Operations Manager focuses on daily management and execution of IT services. Both roles require strong IT knowledge, but the director position emphasizes leadership and strategic planning.

What are some common challenges faced by a Manager Director of IT Operations, and how can they be addressed?

A Manager Director of IT Operations often faces challenges such as balancing the demands of maintaining reliable infrastructure while implementing new technologies, managing cross-functional teams, and ensuring robust cybersecurity. To address these issues, it is essential to foster clear communication between departments, invest in ongoing staff training, and establish scalable processes for incident response and system upgrades. Proactively monitoring industry trends and building strong vendor relationships can also help anticipate potential disruptions and keep operations running smoothly.

What does a Manager Director of IT Operations do?

A Manager Director of IT Operations oversees the daily operations of an organization's information technology department. They are responsible for ensuring the reliability, security, and efficiency of IT systems, managing technical staff, and implementing technology strategies that align with business goals. This role involves budgeting, resource allocation, and coordinating with other departments to support organizational objectives. They also establish policies, manage IT projects, and ensure compliance with industry regulations.
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Manager Director Of It Operations jobs near you
Director of IT Operations

Director of IT Operations

Resorts Casino Hotel

Atlantic City, NJ

Full-time

Posted 4 days ago

Resorts Casino Hotel (Atlantic City) rating

5.6

Company rating: 5.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

111th of 136 rated casinos

Job description

Overview

The Director of IT Operations is responsible for the leadership, delivery, and continuous improvement of all operational and endpoint technologies across the casino, hotel, and hospitality environment. This role ensures the reliability, security, and performance of business-critical systems that directly support gaming operations, revenue generation, regulatory compliance, and guest experience.

This position focuses on device-centric, operational, and business-facing technologies and operates in close partnership with Infrastructure, Security, and Development teams. The Director leads ITIL-aligned service management, oversees day-to-day operations, and drives strategic initiatives to modernize and optimize IT service delivery.

Responsibilities
  • IT Operations Leadership & Service Management
    • Lead and mature ITIL-based service management practices (Incident, Problem, Change, Request, Asset).
    • Define, monitor, and report on SLAs, KPIs, and operational performance metrics.
    • Serve as Major Incident Manager for high-impact outages affecting gaming and guest services.
    • Support the IT Manager and staff overseeing the Help Desk
    • Establish and maintain a service catalog and continuous service improvement program.
  • Casino & Hospitality Technology Operations
    • Oversee all operational device centric technologies including:
      • Slot Systems
      • Kiosks
      • POS systems (food & beverage, retail, mobile ordering)
      • Hotel and guest service technologies
      • Telephony, radios, and communication platforms
  • Strategy, Planning & Governance
    • Develop short- and long-term strategic roadmaps for IT Operations technologies.
    • Define and enforce IT policies, procedures, and standard operating practices.
    • Align operations with cybersecurity frameworks and regulatory requirements.
    • Support governance initiatives including audits, compliance validation, and risk mitigation.
  • Team Leadership & Development
    • Lead, mentor, and develop IT Operations staff.
    • Hands-on technical staff member leading technical operations and seen as a "doer".
    • Hands-on leader when needed to assist with technical problem-solving.
    • Drive a culture of accountability, service excellence, and continuous improvement.
    • Establish training programs and career development pathways.
    • Maintain high-performance standards in a 24/7 operational environment.
    Qualifications

    Education & Experience

    • Bachelor's degree in computer science, Information Systems, or related field (or equivalent experience).
    • 10-15+ years of IT experience, preferably within casino or hospitality environments.
    • 5+ years of leadership experience in gaming or hospitality IT operations.

    Industry Knowledge

    • Deep understanding of those device systems:
      • Casino gaming systems and slot technologies including self-service kiosks
      • Hospitality and POS platforms - hands on knowledge of InfoGenesis required
    • Familiarity with NJ DGE regulatory requirements is strongly preferred.

    Technical Expertise

    • Required experience with:
      • Data Center management
      • AD, Azure and end user provisioning with automation experience
      • IBM i (AS/400) environments
      • Windows endpoint management
      • ITSM platforms (e.g., SolarWinds, ManageEngine)
    • Strong working knowledge of cybersecurity practices and implementations.
    • Hands-on leadership style with the ability to support system upgrades, deployments, and issue resolution.

    Leadership & Professional Skills

    • Strong leadership, communication, and stakeholder management skills.
    • Proven ability to operate in a high-pressure, 24/7 environment.
    • Strong business acumen with financial and operational accountability.
    • Ability to execute with minimal direction and drive initiatives forward.
    Employment Type: FULL_TIME

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