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Manager Customer Success Manager Jobs in Riverside, CA

ALTO USA LLC

Customer Success Specialist

Anaheim, CA · Remote

$70K/yr

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a ... This role will report to the Regional Operations Manager and/or Director of Operations. A candidate ...

Wolters Kluwer

Customer Success Associate

Irvine, CA · On-site

$55K - $62K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate ...

ALTO USA LLC

Customer Success Specialist

Anaheim, CA · Remote

$70K/yr

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a ... This role will report to the Regional Operations Manager and/or Director of Operations. A candidate ...

Built By Shah

Be Seen First

Remote Client Success Manager -- Marketing & Retention (Early Career)

Irvine, CA · Remote

$4.0K - $7.5K/mo

Your job is not to personally be the Google Ads expert, CRM developer, or landing page builder ... Client Success Manager * Onboarding Coordinator * Marketing Operations Coordinator * Sales Pipeline ...

SAMYANG AMERICA INC

Manager, Customer Experience

Brea, CA · On-site

$100K - $122K/yr

Demonstrated success leading and developing high-performing customer service and operations teams. * Strong experience leading customer service, customer experience, or order management functions ...

Revelyst

B2C Customer Experience

Irvine, CA · On-site

$17.50 - $21/hr

This position reports to the Customer Success Manager and is based out of our Irvine, CA office. As the Customer Success Representative I, you will have an opportunity to: * Support inbound calls ...

Revelyst

B2C Customer Experience

Irvine, CA · On-site

$17.50 - $21/hr

This position reports to the Customer Success Manager and is based out of our Irvine, CA office. As the Customer Success Representative I, you will have an opportunity to: * Support inbound calls ...

Qcells

Sr. Manager, Customer Care

Irvine, CA · On-site

$120K - $150K/yr

We are looking for a Senior Manager, QSS Customer Care, to join our QSS Operations team to build ... Proven success leading hybrid and remote teams while driving performance, accountability, and ...

Qcells

Sr. Manager, Customer Care

Irvine, CA

$120K - $150K/yr

We are looking for a Senior Manager, QSS Customer Care, to join our QSS Operations team to build ... Proven success leading hybrid and remote teams while driving performance, accountability, and ...

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All JobsCustomer Success JobsManager Customer Success Manager JobsManager Customer Success Manager Jobs in Riverside, CA

Manager Customer Success Manager information

See Riverside, CA salary details

$24K

$64K

$106.9K

How much do manager customer success manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for manager customer success manager in Riverside, CA is $64,005.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $72,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

Is being a CSM stressful?

Customer Success Managers (CSMs) often face stress due to managing client relationships, meeting retention targets, and handling customer issues. The role requires strong communication skills, problem-solving, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

What is a Customer Success Manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

How does a Manager Customer Success Manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Factors such as certifications and technical skills can also influence salary levels.

Is a Customer Success Manager a manager?

A Customer Success Manager is a role that often involves managing customer relationships and ensuring client satisfaction. While some Customer Success Managers oversee teams and have managerial responsibilities, others focus on individual account management without direct team supervision. The managerial aspect depends on the company's structure and the specific job level.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on strategic and empathetic interactions. The role of a CSM is expected to evolve with AI integration, emphasizing skills in communication, relationship management, and technical knowledge of customer success platforms.
What job categories do people searching Manager Customer Success Manager jobs in Riverside, CA look for? The top searched job categories for Manager Customer Success Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Manager Customer Success Manager jobs? Cities near Riverside, CA with the most Manager Customer Success Manager job openings:
Manager Customer Success Manager jobs near you
Infographic showing various Manager Customer Success Manager job openings in Riverside, CA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $64,005 per year, or $30.8 per hour.
Client Success / Account Manager (3PL)

Client Success / Account Manager (3PL)

American Exchange Group

Perris, CA • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description

About Us

American Exchange Group is an industry leader in fashion accessory products and brand management. By facilitating distribution to major retailers internationally for their globally recognized brands, custom private label brands, and exclusive licensed brands—including footwear, tech wearables, watches, jewelry, handbags, fashion accessories, home, and beauty—American Exchange Group raises the bar by disrupting the status quo with value and quality, while staying at the forefront of trends.


Visit our websites at www.axnygroup.com and www.shiplogiq.com


Job Title:  Client Success / Account Manager 

Division: AELogistix/Shiplogiq

Location: 375 E Markham St, Perris, CA 92571 (onsite 5 days)

Reports to: Director of Operations 

Job Type: Full-Time


Client Success / Account Manager (3PL)

Department: Client Services
Reports To: Director of Operations / General Manager

Job Summary

The Client Success / Account Manager serves as the primary point of contact for ShipLogiQ’s 3PL clients. This role ensures smooth onboarding, ongoing operational success, SLA compliance, and long-term client satisfaction.

Key Responsibilities

  • Serve as the main liaison between clients and warehouse operations
  • Manage new client onboarding and implementation
  • Monitor SLAs and operational KPIs
  • Provide regular reporting on inventory, fulfillment, and performance
  • Handle client escalations and issue resolution
  • Coordinate internally with warehouse managers to meet client needs
  • Identify upsell opportunities for additional services (VAS, freight, storage)
  • Conduct regular client check-ins and business reviews

Qualifications

  • 3+ years experience in 3PL, logistics, or supply chain account management
  • Strong communication and relationship management skills
  • Understanding of warehouse operations and fulfillment workflows
  • Experience working with WMS and reporting tools
  • Highly organized and customer-focused

Why AELogistix?
Join a collaborative, fast-growing logistics company where technology and teamwork drive results. You’ll have the opportunity to shape how our systems evolve and directly impact warehouse performance across the network.


What We Offer

  • Comprehensive Health & Wellness Benefits, including medical, dental, vision, and supplemental insurance
  • 401(k) Retirement Savings Plan with company match
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)


Salary: The anticipated base salary is $25-$30/hour. Actual compensation will be determined based on a variety of factors including, but not limited to, experience, skills, education, internal equity, and location.


This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary. The compensation package is dependent on a number of factors, including, for example, experience, education, market data, and business needs.