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Manager Customer Success Manager Jobs in Riverside, CA

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

The Incident and Problem Manager will coordinate very closely with Senior Service Manager and Customer Success Manager teams, managing escalations, resolving Problems, addressing service impacts and ...

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All JobsCustomer Success JobsManager Customer Success Manager JobsManager Customer Success Manager Jobs in Riverside, CA

Manager Customer Success Manager information

See Riverside, CA salary details

$24K

$64K

$106.9K

How much do manager customer success manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for manager customer success manager in Riverside, CA is $64,005.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $72,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

Is being a CSM stressful?

Customer Success Managers (CSMs) often face stress due to managing client relationships, meeting retention targets, and handling customer issues. The role requires strong communication skills, problem-solving, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

What is a Customer Success Manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

How does a Manager Customer Success Manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Factors such as certifications and technical skills can also influence salary levels.

Is a Customer Success Manager a manager?

A Customer Success Manager is a role that often involves managing customer relationships and ensuring client satisfaction. While some Customer Success Managers oversee teams and have managerial responsibilities, others focus on individual account management without direct team supervision. The managerial aspect depends on the company's structure and the specific job level.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on strategic and empathetic interactions. The role of a CSM is expected to evolve with AI integration, emphasizing skills in communication, relationship management, and technical knowledge of customer success platforms.
What job categories do people searching Manager Customer Success Manager jobs in Riverside, CA look for? The top searched job categories for Manager Customer Success Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Manager Customer Success Manager jobs? Cities near Riverside, CA with the most Manager Customer Success Manager job openings:
Manager Customer Success Manager jobs near you
Infographic showing various Manager Customer Success Manager job openings in Riverside, CA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $64,005 per year, or $30.8 per hour.
Manager, Customer CRM - Allergan Aesthetics

Manager, Customer CRM - Allergan Aesthetics

AbbVie

Irvine, CA • On-site

$109K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

AbbVie rating

8.7

Company rating: 8.7 out of 10

Based on 100 frontline employees who took The Breakroom Quiz

12th of 74 rated pharmaceutical

Job description

Company Description
Allergan Aesthetics
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job Description
We're seeking a Manager, Customer CRM to drive the execution and optimization of strategic, data-driven email campaigns and lifecycle marketing programs for our healthcare providers (HCPs). Reporting directly to the Senior Manager, Customer CRM, you'll play a critical role at the intersection of brand marketing, data insights, and customer experience-driving meaningful engagement and measurable business impact such as improved email engagement rates, campaign conversion, and HCP adoption of key programs and products.
The ideal candidate brings strong email marketing expertise, proven ability to manage complex projects and agency relationships, and the ability to influence and collaborate across brand teams and internal stakeholders. You will oversee the marketing strategy and tactics of HCP email campaigns supporting field initiatives, promotions, program and product updates, as well as brand product launches.
IN THIS ROLE, YOU WILL
  • Own the planning, strategy, and execution of HCP email campaigns aligned with brand and lifecycle marketing objectives, translating senior leadership direction into actionable campaign strategies
  • Manage agency and vendor relationships end-to-end: establish performance expectations, oversee creative asset quality and project timelines, track budget spend, and conduct regular performance reviews to ensure ROI and alignment with brand standards
  • Develop and manage audience segmentation and targeting strategies in collaboration with the Senior Manager
  • Analyze campaign performance data and develop insights-driven optimization recommendations; identify and implement performance improvements to drive measurable results
  • Serve as the subject matter expert on email marketing strategy, championing best practices across segmentation, personalization, A/B testing, deliverability, and compliance-while mentoring brand teams on implementation
  • Establish and maintain comprehensive campaign documentation, performance tracking systems, and reporting cadences to ensure transparency and accountability
  • Develop and execute testing frameworks that drive continuous improvement initiatives across the HCP email channel
  • Oversee complex project workflows, timelines, resource allocation, and cross-functional coordination to ensure on-time, on-brand execution
  • Collaborate with cross-functional stakeholders to ensure email strategies align with broader omnichannel initiatives and organizational priorities
  • Ensure all HCP email campaigns comply with regulatory requirements (HIPAA, CAN-SPAM, industry guidelines) and internal compliance standards
  • Drive refinement of processes, tools, and workflows to improve efficiency, execution quality, and team productivity

Qualifications
Required:
  • 3-7+ years of experience in email marketing, CRM marketing, or digital marketing discipline
  • Experience managing external agency partners and overseeing project delivery
  • Demonstrated expertise with marketing automation platforms (e.g., Marketo, Adobe Campaign, Salesforce)
  • Strong analytical skills and proven ability to use data for campaign optimization and strategic decision-making
  • Proven track record of optimizing campaigns and improving performance metrics
  • Deep knowledge of email marketing best practices: segmentation, personalization, A/B testing, deliverability, and compliance
  • Excellent project management, communication, and stakeholder management skills
  • Strong ability to manage competing priorities and multiple simultaneous campaigns
  • Demonstrated ability to influence cross-functional partners and drive alignment on strategy
  • Bachelor's degree in Marketing, Communications, Business, or related field

Preferred:
  • Experience in pharmaceutical, healthcare, or other highly regulated industries
  • Knowledge of compliance requirements specific to healthcare marketing (HIPAA, CAN-SPAM, industry regulations)
  • Experience with CRM or CDP platforms
  • Familiarity with email analytics and reporting tools
  • Experience communicating complex marketing strategy to non-technical stakeholders and executives
  • Demonstrated success building cross-functional alignment in a matrixed organization

Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html

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About AbbVie

Sourced by ZipRecruiter

AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube, and LinkedIn.

Industry

Scientific research and development services

Company size

10,000+ Employees

Headquarters location

North Chicago, IL, US

Year founded

2013

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