ZipRecruiter

Log In

1

Manager Customer Services Jobs in Indiana (NOW HIRING)

Sprinklr

The Senior Manager partners closely with Sales, Services, and Product teams to help customers achieve measurable business outcomes and to scale effective customer success practices. WhatYou'llDo Lead ...

OSBORN LLC

Customer Service Manager

Richmond, IN · On-site

Partner with Sales, Operations, Supply Chain, Logistics, Product Management, Engineering, and Finance to resolve issues, improve customer outcomes, and align service activities with business ...

Osborn GmbH

Customer Service Manager

Richmond, IN · On-site

Partner with Sales, Operations, Supply Chain, Logistics, Product Management, Engineering, and Finance to resolve issues, improve customer outcomes, and align service activities with business ...

next page

Showing results 1-20

All JobsCustomer Services JobsManager Customer Services JobsManager Customer Services Jobs in Indiana

Manager Customer Services information

What is a manager customer services?

A Manager Customer Services is a professional responsible for overseeing a team that handles customer inquiries, complaints, and support requests. They ensure high-quality service delivery, implement customer service policies, and monitor team performance to meet organizational goals. Their role often involves training staff, resolving escalated issues, and analyzing customer feedback to improve processes. Effective communication and leadership skills are crucial for success in this position.

What are the key skills and qualifications needed to thrive as a manager customer services, and why are they important?

To thrive as a Manager Customer Services, you need strong leadership, problem-solving, and communication skills, typically backed by a degree in business or a related field and relevant experience. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like ITIL or Six Sigma are commonly required. Outstanding interpersonal skills, emotional intelligence, and the ability to motivate and manage teams set top performers apart. These skills and qualities are crucial for fostering excellent customer experiences, driving team performance, and ensuring operational efficiency.

What are some common challenges faced by a manager customer services, and how can they be effectively addressed?

A Manager Customer Services often encounters challenges such as managing high customer expectations, addressing complex complaints, and ensuring consistent service quality across the team. Balancing the needs of customers with company policies can also be demanding. Effective communication, ongoing training, and leveraging customer feedback for process improvements are key strategies to overcome these challenges. Additionally, fostering a supportive team environment and using data-driven insights can help maintain high performance and customer satisfaction.

What is the difference between Manager Customer Services vs Customer Service Supervisor?

AspectManager Customer ServicesCustomer Service Supervisor
ResponsibilitiesOversees entire customer service department, develops strategies, manages teams, and ensures customer satisfactionSupervises customer service representatives, handles escalations, and ensures team performance
Required CredentialsBachelor's degree often required; experience in customer service management preferredHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOffice setting, strategic planning, leadership meetingsCall centers, retail stores, or service desks
Industry UsageCommon in large organizations with dedicated customer service departmentsFound in various industries, often as frontline leadership

The main difference is that a Manager Customer Services focuses on strategic oversight and department management, while a Customer Service Supervisor handles day-to-day team supervision and operational issues. Both roles require customer service experience, but the manager position involves broader responsibilities and higher-level decision-making.

How much does a manager customer services get?

A customer service manager's salary typically ranges from $45,000 to $80,000 annually, depending on experience, location, and company size. Managers in larger organizations or high-cost areas may earn higher salaries, and additional benefits often include bonuses and health insurance.

What are the most commonly searched types of Customer Services jobs in Indiana?

The most popular types of Customer Services jobs in Indiana are:

What are popular job titles related to Manager Customer Services jobs in Indiana?

For Manager Customer Services jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Manager Customer Services jobs in Indiana look for?

The top searched job categories for Manager Customer Services jobs in Indiana are:

What cities in Indiana are hiring for Manager Customer Services jobs?

Cities in Indiana with the most Manager Customer Services job openings:

Manager Customer Services jobs near you
Infographic showing various Manager Customer Services job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.

Manager, Customer Services

Indianapolis, IN • On-site

IPL (Indiana)
See more jobs at IPL (Indiana)external

Full-time

Posted 20 days ago

Job description

Are you ready to be part of a companythat'snot just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company witha teamof 8,300employees across 12 countries.
AES has beenranked #1 byBloombergNEFin renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricityformillions of peopleworldwide.
We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work rankings across the markets where weoperate. AES was also named one of the World's Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.

Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute's Edison Awards in the twenty-first century, a distinction honoringglobal leadership in advancing the electric power industry.
Ifyou'reready to be part of a companythat'snot just adapting to change, but driving it, AES is the place for you.We'renot just building a more sustainable future,we'repowering it. Apply now and energize your career with a true leader inglobalenergy.

The Manager, Customer Service role at AES Indiana requires a candidate with a strong background in customer service leadership and management skills. This position emphasizes developing leadership, aligning policies, and ensuring operational effectiveness within the Customer Service Center.

PREFERRED REQUIREMENTS

  • The role demands abachelor's degree in business management, Communications, Human Resources or related field from an accredited college or university,six years of supervisory experience.

  • Keyresponsibilities include coaching leaders, managing contact center functions, ensuring regulatory compliance, and fostering a positive union relationship.

  • Effective communication,leadership, and experience in aunion environment.

  • Must have strong computer skills with at least four (4)year's experienceusing Microsoft productsand other software/systems.

  • Previousexperience dealing with sensitive and/or confidential information.

  • Ability to work independently, prioritize work and meet deadlinesfor self and team.

PREFERRED SKILLS:

  • Experience leading people whoare responsible forleading people.

  • Excellent verbal and written communication skills.

  • Must be able to quickly adapt to changing business needs.

  • Able to analyze data and make recommendations for improvement.

  • Able to provide critical feedback in a constructive manner.

  • Demonstrated effectivechangeleadership.

  • Experience working in a union environment.

PRIMARY RESPONSIBILITIES:

  • Coach and develop leaders to cultivate employees, including improving work performance, career development, etc.

  • Ensuresall employees receive effective, consistent coaching sessions from their leader.

  • Manage,evaluateand improve the effectiveness of Customer Services contact center functions.

  • Communicate,implementand interpret Customer Services policies and procedures.

  • Creates a culture that embodies our values: Safety First, Highest Standards, All Together.

  • Alignprocesses,policies across both Customer Services organizations when possible.

  • Ensures Customer Services contact center functions areoperatingaccording to required regulations.

  • Work parallel to the other managers to ensure improved performance on key performance metrics.

  • Creates,reviewsand adheres to applicablefinancial targets andbudget(s).

  • Works with the local union as necessary and cultivates a healthy, productive union/leadership relationship.

  • Work closely with peer(s) at other AES companies to ensure consistency of practices when applicable.

  • Performs any and all other duties, tasks and responsibilities which may be assigned.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Apply