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Customer Services Assistant Jobs in Indiana (NOW HIRING)

Indianapolis IN

Imaging Services Assistant

Indianapolis, IN · On-site

$14.25 - $19/hr

Imaging Services Assistant This is a full-time, days Imaging Services Assistant opportunity at IU ... Customer service experience, preferred. * May require Basic Life Support certification. We are an ...

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Customer Services Assistant information

What is a customer services assistant?

Customer Services Assistants are professionals responsible for providing support and assistance to customers, either in person, over the phone, or via digital channels. Their main duties include answering customer queries, resolving complaints, processing orders, and ensuring a positive experience for clients. They often work in retail, call centers, banks, or other customer-facing industries. Strong communication and problem-solving skills are essential for this role. Customer Services Assistants play a vital part in maintaining customer satisfaction and representing the company's values.

What are the key skills and qualifications needed to thrive as a customer services assistant?

To thrive as a Customer Services Assistant, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and point-of-sale (POS) systems is commonly required. Patience, active listening, and a positive attitude help you stand out in interactions with customers and team members. These skills and qualities are crucial for efficiently resolving customer issues and ensuring a positive customer experience.

What are some common challenges faced by customer services assistants, and how can they be effectively managed?

Customer Services Assistants often encounter high call volumes, irate customers, and the need to resolve complex issues swiftly. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Successful assistants utilize active listening and empathy to de-escalate tense situations, while leveraging company resources and teamwork to find solutions. Regular training and support from supervisors also play a key role in handling these challenges effectively.

What is the difference between Customer Services Assistant vs Retail Sales Associate?

AspectCustomer Services AssistantRetail Sales Associate
Required credentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience beneficial
Work environmentCall centers, customer support desks, retail storesRetail stores, shopping malls, supermarkets
Employer & industry usageCustomer service departments across various industriesRetail industry, sales-focused environments
Common search intentCustomer support, service roles, communication skillsSales, product knowledge, customer interaction

While both roles involve interacting with customers, a Customer Services Assistant primarily focuses on resolving customer issues and providing support, often in a call center or support desk setting. In contrast, a Retail Sales Associate emphasizes selling products and assisting customers in a retail environment. Both roles require strong communication skills and a high school diploma, but their daily tasks and work settings differ.

Is remote customer services assistant a stressful job?

A remote customer services assistant role can be stressful due to handling customer inquiries, complaints, and maintaining productivity remotely. Managing high call volumes, meeting performance targets, and using communication tools like live chat or email can contribute to stress levels, but proper training and support can help mitigate these factors.

What are the most commonly searched types of Customer Services jobs in Indiana?

The most popular types of Customer Services jobs in Indiana are:

What cities in Indiana are hiring for Customer Services Assistant jobs?

Cities in Indiana with the most Customer Services Assistant job openings:

Customer Services Assistant jobs near you
Infographic showing various Customer Services Assistant job openings in Indiana as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Imaging Services Assistant

Indianapolis IN

Indianapolis, IN • On-site

$14.25 - $19/hr

Other

Posted 3 days ago

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Job description

Imaging Services Assistant

This is a full-time, days Imaging Services Assistant opportunity at IU Health North Hospital in Carmel, Indiana.

Schedule:

  • Monday through Friday
  • 8:00 AM to 4:30 PM
  • Five 8-hour shifts per week

Position Overview

This role is ideal for an individual looking to start or grow a career in healthcare. As an Imaging Services Assistant, you will support imaging professionals in their day-to-day work and play an important role in ensuring patients receive high-quality, efficient care.

Job Duties, Qualifications and Tasks:

Works under the supervision of a radiologist, technologist, or radiology nurse. Performs clerical and/or patient care duties necessary to assist in performing imaging exams. Clerical duties may include, but are not limited to patient scheduling & registration, patient screening, reception, release of information, and maintaining inventory. Patient care duties may include, but are not limited to transporting and transferring patients, preparing patients for procedures, discussing exams and preps with patients, and assisting with minimally invasive procedures as approved by regional leadership and with documentation of training and competency. All other duties as assigned.

  • High School Diploma/GED.
  • 0-3 years of experience.
  • Medical Terminology, preferred.
  • Experience in a hospital or medical environment, preferred.
  • Customer service experience, preferred.
  • May require Basic Life Support certification.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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