ZipRecruiter

Log In

1

Manager Customer Services Jobs in Indiana (NOW HIRING)

NRP Jones LLC

Customer Service Manager

La Porte, IN · On-site

Position Summary This position is responsible for providing excellent customer service in an ... The ideal candidate will have strong leadership, technical expertise, and the ability to manage ...

Aon Corporation

Customer Service Manager

Fort Wayne, IN · Hybrid

$86K - $92K/yr

Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon's K&K ...

Resource Hub

Customer Service Manager

Indianapolis, IN · On-site

Summary The Customer Service Manager under the direct supervision of the Director of Customer Experience, shall have responsibility for overseeing incoming phone calls and responding to patient ...

Aon Corporation

Customer Service Manager

Fort Wayne, IN · On-site

$86K - $92K/yr

Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon's K&K ...

KOHLS

Full-Time Customer Service Supervisor

Madison, IN · On-site

$18.10 - $23.10/hr

Pay Range: $18.10 - $23.10 About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent ...

SpartanNash

Customer Service Manager

Goshen, IN

... managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts ...

previous page

Showing results 41-60

All JobsCustomer Services JobsManager Customer Services JobsManager Customer Services Jobs in Indiana

Manager Customer Services information

What is a manager customer services?

A Manager Customer Services is a professional responsible for overseeing a team that handles customer inquiries, complaints, and support requests. They ensure high-quality service delivery, implement customer service policies, and monitor team performance to meet organizational goals. Their role often involves training staff, resolving escalated issues, and analyzing customer feedback to improve processes. Effective communication and leadership skills are crucial for success in this position.

What are the key skills and qualifications needed to thrive as a manager customer services, and why are they important?

To thrive as a Manager Customer Services, you need strong leadership, problem-solving, and communication skills, typically backed by a degree in business or a related field and relevant experience. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like ITIL or Six Sigma are commonly required. Outstanding interpersonal skills, emotional intelligence, and the ability to motivate and manage teams set top performers apart. These skills and qualities are crucial for fostering excellent customer experiences, driving team performance, and ensuring operational efficiency.

What are some common challenges faced by a manager customer services, and how can they be effectively addressed?

A Manager Customer Services often encounters challenges such as managing high customer expectations, addressing complex complaints, and ensuring consistent service quality across the team. Balancing the needs of customers with company policies can also be demanding. Effective communication, ongoing training, and leveraging customer feedback for process improvements are key strategies to overcome these challenges. Additionally, fostering a supportive team environment and using data-driven insights can help maintain high performance and customer satisfaction.

What is the difference between Manager Customer Services vs Customer Service Supervisor?

AspectManager Customer ServicesCustomer Service Supervisor
ResponsibilitiesOversees entire customer service department, develops strategies, manages teams, and ensures customer satisfactionSupervises customer service representatives, handles escalations, and ensures team performance
Required CredentialsBachelor's degree often required; experience in customer service management preferredHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOffice setting, strategic planning, leadership meetingsCall centers, retail stores, or service desks
Industry UsageCommon in large organizations with dedicated customer service departmentsFound in various industries, often as frontline leadership

The main difference is that a Manager Customer Services focuses on strategic oversight and department management, while a Customer Service Supervisor handles day-to-day team supervision and operational issues. Both roles require customer service experience, but the manager position involves broader responsibilities and higher-level decision-making.

How much does a manager customer services get?

A customer service manager's salary typically ranges from $45,000 to $80,000 annually, depending on experience, location, and company size. Managers in larger organizations or high-cost areas may earn higher salaries, and additional benefits often include bonuses and health insurance.

What are the most commonly searched types of Customer Services jobs in Indiana?

The most popular types of Customer Services jobs in Indiana are:

What cities in Indiana are hiring for Manager Customer Services jobs?

Cities in Indiana with the most Manager Customer Services job openings:

Manager Customer Services jobs near you
Infographic showing various Manager Customer Services job openings in Indiana as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Customer Service Manager

NRP Jones LLC

La Porte, IN • On-site

Full-time

Posted 20 days ago

Job description

Position Summary
This position is responsible for providing excellent customer service in an efficient and profitable manner, to increase customer satisfaction, loyalty, retention and to meet their expectations. The ideal candidate will have strong leadership, technical expertise, and the ability to manage multiple tasks in a fast-paced environment with a commitment to safety and quality.
Role and Responsibilities
  • Responsible for all computer input required for the position.
  • Answer phone calls related to customer questions and resolve problems/ complaints.
  • Take customer orders over the phone and write up orders.
  • Provide verbal or written quotations to customers.
  • Schedule trucks for outgoing shipments.
  • Schedule production in Handmade and Rotary hose departments.
  • Work with the Shipping department to help expedite orders and provide customers with on-time deliveries.
  • Provide plant tours.
  • Must be familiar, and follow, all standard operating procedures and guidelines.
  • Knowledge of how and where to locate procedures and forms relevant to this position.
  • Lead a team of customer service representatives
  • Motivate, train and guide the customer service department

Requirements
Required Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential job functions.
  • Indoctrination and understanding of NRP's Quality Manual and specified requirements regarding job responsibilities.
  • Five years minimum experience in customer service or related work experience.
  • In-depth knowledge of products manufactured.
  • Hose and fitting knowledge preferred.
  • Strong literacy and comprehension skills.
  • Computer, telephone and customer service skills.
  • Excellent written and oral communication skills.

Education
  • High school diploma or GED.
  • Completion of company indoctrination.
  • Successful completion of safety training programs.
  • Understanding of the company's Quality System and processes.
Nrp- Jones logo

About Nrp- Jones

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

201 - 500 Employees

Headquarters location

LaPorte, IN, US

Year founded

1947

View All Nrp- Jones Jobs

Apply