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Manager Customer Onboarding Jobs in Reno, NV (NOW HIRING)

Garlock Flexibles

Customer Service Manager

Reno, NV · On-site

The position will have end-to-end customer responsibility from customer inquiry to customer onboarding to order entry and order management to order fulfillment to post-sale support. Essential Job ...

Garlock Flexibles

Customer Service Manager

Reno, NV · On-site

The position will have end-to-end customer responsibility from customer inquiry to customer onboarding to order entry and order management to order fulfillment to post-sale support. Essential Job ...

RxSight, Inc.

Account Manager (California)

Reno, NV · On-site

$130K/yr

Co-own and execute net new customer onboarding processes with CSs focused on full team alignment ... Ability to manage multiple projects and deliver results against LAL growth objectives. SUPERVISORY ...

UniFirst

Outside Sales Representative

Sparks, NV · On-site

$52K - $120K/yr

... CRM with accurate client information and activity * Meet or exceed monthly and quarterly sales quotas * Collaborate with service and operations teams to ensure seamless customer onboarding ...

UniFirst

Entry Level Sales Representative

Sparks, NV · On-site

$52K - $120K/yr

... CRM with accurate client information and activity * Meet or exceed monthly and quarterly sales quotas * Collaborate with service and operations teams to ensure seamless customer onboarding ...

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All JobsCustomer Onboarding JobsManager Customer Onboarding JobsManager Customer Onboarding Jobs in Reno, NV

Manager Customer Onboarding information

See Reno, NV salary details

$32.4K

$82.8K

$139.6K

How much do manager customer onboarding jobs pay per year?

As of Aug 27, 2026, the average yearly pay for manager customer onboarding in Reno, NV is $82,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What does a manager customer onboarding do?

A Manager Customer Onboarding oversees the process of introducing new clients to a company’s products or services. They are responsible for ensuring that customers have a smooth and positive experience during the initial stages, which often includes training, account setup, and addressing any questions or concerns. This role involves coordinating between customers and internal teams to ensure expectations are met and long-term relationships are established. Ultimately, the Manager Customer Onboarding helps drive customer satisfaction and retention by making sure the onboarding process is efficient and effective.

What are the key skills and qualifications needed to thrive as a manager customer onboarding?

To thrive as a Manager of Customer Onboarding, you need expertise in project management, customer success strategies, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, onboarding software, and certification in project management (such as PMP) are typically expected. Exceptional communication, problem-solving, and leadership skills help you effectively guide new clients and motivate your team. These abilities ensure a smooth onboarding process, drive customer satisfaction, and support long-term client relationships.

What are some common challenges faced by a manager customer onboarding, and how can they be addressed?

Managers in customer onboarding often encounter challenges such as aligning customer expectations with product capabilities, ensuring timely and effective onboarding processes, and facilitating strong cross-departmental communication. Successfully addressing these challenges typically involves proactive communication, establishing clear onboarding milestones, and collaborating closely with sales, support, and product teams to deliver a seamless customer experience. Leveraging onboarding tools, regular training, and customer feedback loops can also help identify bottlenecks and drive continuous improvement.

What is the difference between Manager Customer Onboarding vs Customer Success Manager?

AspectManager Customer OnboardingCustomer Success Manager
Primary FocusGuiding new clients through onboarding processesEnsuring ongoing customer satisfaction and retention
ResponsibilitiesImplementing onboarding plans, training, setupBuilding relationships, renewals, upselling
Work EnvironmentProject-based, onboarding teams, implementation projectsAccount management, customer engagement
Required SkillsCommunication, project management, technical knowledgeRelationship building, problem-solving, communication

While both roles focus on customer engagement, the Manager Customer Onboarding primarily manages the initial setup and onboarding process for new clients, ensuring a smooth transition. The Customer Success Manager focuses on maintaining ongoing relationships, maximizing customer satisfaction, and driving renewals and growth. Both roles require strong communication skills, but their core responsibilities differ in scope and stage of the customer lifecycle.

How much do Manager Customer Onboarding make in the US?

The average salary for a Manager Customer Onboarding in the US is approximately $70,000 to $100,000 per year, depending on experience, industry, and location. Managers in this role typically oversee onboarding processes, coordinate with cross-functional teams, and may require skills in customer relationship management and onboarding tools.

What job categories do people searching Manager Customer Onboarding jobs in Reno, NV look for?

The top searched job categories for Manager Customer Onboarding jobs in Reno, NV are:

What cities near Reno, NV are hiring for Manager Customer Onboarding jobs?

Cities near Reno, NV with the most Manager Customer Onboarding job openings:

Manager Customer Onboarding jobs near you
Infographic showing various Manager Customer Onboarding job openings in Reno, NV as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $82,821 per year, or $39.8 per hour.

Customer Service Manager

Reno, NV • On-site

Garlock Flexibles
Plastics Packaging Film and Sheet (including Laminated) Manufacturing • 501 - 1,000 employees
Learn more about Garlock Flexiblesexternal

Full-time

Posted 21 days ago

Job description

The Customer Service Manager is responsible for establishing and maintaining a service- oriented relationship with external and internal customers. The successful leader will ensure the customer service owns and manages customer orders, from receipt to fulfillment, with a high level of personal ownership. 


The successful leader will ensure the customer service team establishes and maintains a professional rapport internally and externally with the customer. The leader will lead by example, advocating for the customer internally, and work effectively across all functions within Garlock/CP Flexible Packaging . The customer service function touches every area of the business and must be effective in working across the organization as well as up and down in the organization. To this end, the leader will develop a strong team with strong, timely and effective communication skills, ensuring internal, cross-functional alignment with internal stakeholders as well as to the customer.


The leader will be responsible for developing and deploying strategies to increase customer satisfaction, enhance the use of technology, and drive efficiency through business process improvement. The successful candidate will lead the implementation of these process improvements and implement alternative methods to increase efficiency and improve customer satisfaction.


Working closely with the Plant Manger, this is a highly autonomous leadership role on the site director’s staff. The leader understands the customer service team is Garlock/CP Flexible Packaging’s first and lasting customer impression. The position will have end-to-end customer responsibility from customer inquiry to customer onboarding to order entry and order management to order fulfillment to post-sale support. 


Essential Job Functions

  • Customer Relationship Management:
    • Lead by example. Build and maintain strong relationships with customers and ensure their team does so as well. 
    • Build customer loyalty by understanding each key customer’s unique needs and then work with the team, and cross-functionally, to ensure a personalized service model is developed; one that will ensure all customer expectations are met or exceeded. Create competitive advantage through an exceptional customer experience. 
  • Sales and Sales Support: 
    • Ensure the customer service team is partnered and paired with the commercial team. Ensure there is a team-approach to account management. In some situations, and by mutual agreement with Garlock’s Vice President of Sales, some accounts may be assigned to the customer service teammates and managed as “house accounts.” 
  • New Item Creation:
    • Ensure the Customer Account Specialist team (the “CAS Team”) is proficient in new item creation and related workflows and routings.
  • Pricing: 
    • Responsible for the administration of price changes in the system. Ensure the CAS Team manages price changes promptly and with a high degree of accuracy (quarterly price changes, matrix pricing, and ad-hoc price change management). 
  • Order Coordination and Tracking:
    • Collaborate with scheduling, production, and supply chain to oversee overall order status and customer priorities. 
    • Work with the organization to establish and manage/keep up to date the communication of standard lead-times. 
    • Ensure the CAS team proactively keeps customers apprised of order status and progress. 
    • Ensure there is timely delivery of products and helps verify and ensure the team meets customer specifications in terms of quality and order accuracy.
    • Ensure customer inventory agreements are managed within terms (min/max. levels, disposition of obsolete and slow-moving materials).
  • Quality Assurance and Issue Resolution: 
    • Work directly with the Quality function to proactively identify and resolve any potential issues that could arise during the production process. 
    • Ensure the CAS Team does a thorough job with the initial intake of customer complaints and then proactively drive the organization through the investigation, contributing to efforts to develop and deliver solutions, and implementing corrective actions. 
    • Ensure the team is timely in the communication of complaint status through to completion/resolution/closure. 
  • Team Leadership, Training and Development:
    • The Customer Service Manager must thoroughly understand our business before they can be fully effective as the team leader. After investing an appropriate amount of time in understanding our business, the Customer Service Manager must effectively motivate, lead, mentor, and develop the CAS Team. 
    • The leader will maintain direct customer service responsibility for a few accounts on an ongoing basis to ensure they develop and maintain a working knowledge of our systems, customer-facing processes, and workflows.
    • The leader will set and measure, assess and continuously improve high standards of performance. 
    • The leader will conduct regular training sessions to improve knowledge of products (printed flexible food packaging), production processes, ERP system (Radius), and customer-facing business processes.
    • The leader is responsible for the empirical evaluation of departmental productivity and use empirical evidence for any justification of additional departmental resources.
  • Reporting and Analysis:
    • Support the business strategy through the creation of all customer-facing business processes, standards, and metrics. Publishes KPI’s and uses to drive team and organizational performance. Use these key insights to recommend strategies for increasing efficiency and improving the customer experience.
  • Process Improvement:
    • Responsible for the analysis of customer feedback and service performance data to identify trends, bottlenecks, and areas for improvement. 
    • Develop and implement process improvements that will enhance service quality and improve customer satisfaction. 
    • Work to continuously improve all customer-facing business processes, standards, and key performance indicators (KPIs).

Direct Reports

  • The Customer Service Manager will be responsible for partnering with Human Resources with the recruitment and hiring processes, training, management, and development of customer account specialists, who will operate in an office environment. 

Location, Travel, and Relocation Benefits

  • Occasional travel is required (~10%) for customer site visits and trade shows. 
  • The role is a full-time, on-site position. The individual must be present in the office during the company’s normal office hours Monday through Friday.
    • Occasional remote work may be considered on an ad-hoc basis, provided individual and team performance is consistently impeccable. 
  • Competitive relocation benefits are available.

Education and Experience:

  • Minimum of 3-5 years in a customer service management role within a manufacturing environment and, ideally within the flexible printing or consumer packaging industry.
  • Bachelor’s degree is desirable but not required.

Skills:

  • Must have strong leadership skills. 
  • Must be able to become an effective motivator and influencer of others, without the need for formal position authority. 
  • Must have strong verbal and written communication skills. 
  • Strong analytical and problem-solving skills.
  • Must exhibit managerial courage. 
  • Understands how to manage conflict in healthy ways. 
  • Proficient computer skills including Microsoft Office. Must be proficient in Excel and familiar with ERP systems (Radius preferred).


Other Attributes:

  • Detail-oriented, adaptable, and proactive, with the ability to handle multiple priorities in a fast-paced environment.


Physical Requirements:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand, walk, sit, and use hands to handle or feel.
  • The employee is required to speak, listen, and hear well. 
  • The employee is occasionally required to reach with hands and arms.
  • Ability to work nights and weekends as business may require. 

 

The operating environment is manufacturing, production, and office facilities. The teammate must be comfortable in both an office setting and a manufacturing shop floor. Shop exposure includes, but is not limited to, continuous noise, scent of materials, bright workstations, and heavy machinery with moving parts.


Other Details: 


Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.


This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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