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Remote Senior Customer Success Manager Jobs in Reno, NV

Sodexo

Senior Manager, Sales

Reno, NV · Remote

Fully remote. What You'll Do * Manage and onboard new Enterprise sized business. * Collaborate with ... Proven success in inside sales or business development. * Deep understanding of the full sales ...

Sodexo

Senior Manager, Sales

Reno, NV · Remote

Fully remote. What You'll Do * Manage and onboard new Enterprise sized business. * Collaborate with ... Proven success in inside sales or business development. * Deep understanding of the full sales ...

Liveops

Remote Customer Service Representative

Reno, NV · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Sparks, NV · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Switch

Sr. Commissioning Program Manager

Sparks, NV · On-site +1

Enforce customer performance requirements during commissioning and turnover. * Identify ... Flexibility & Remote Opportunities - Whether in-office, hybrid, or fully remote, we offer the ...

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Showing results 1-20

All JobsCustomer Success JobsRemote Senior Customer Success Manager JobsRemote Senior Customer Success Manager Jobs in Reno, NV

Remote Senior Customer Success Manager information

See Reno, NV salary details

$32.4K

$82.8K

$139.6K

How much do remote senior customer success manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for remote senior customer success manager in Reno, NV is $82,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What is the difference between Remote Senior Customer Success Manager vs Remote Customer Success Manager?

AspectRemote Senior Customer Success ManagerRemote Customer Success Manager
ResponsibilitiesOversees client relationships, mentors team members, develops strategies for retentionManages client accounts, ensures satisfaction, supports onboarding
Required CredentialsExperience in customer success, often a bachelor’s degree, leadership skillsCustomer success experience, relevant certifications, communication skills
Work EnvironmentSenior role with strategic focus, often involves cross-team collaborationOperational role, direct client interaction, team support
Industry UsageCommon in SaaS, tech, and service industriesWidely used across similar industries for client management

The Remote Senior Customer Success Manager typically has more strategic responsibilities and leadership duties compared to the Remote Customer Success Manager, who focuses on day-to-day client support and account management. Both roles require customer success experience, but the senior position often involves mentoring and strategic planning.

What are popular job titles related to Remote Senior Customer Success Manager jobs in Reno, NV? For Remote Senior Customer Success Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Remote Senior Customer Success Manager jobs in Reno, NV look for? The top searched job categories for Remote Senior Customer Success Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Remote Senior Customer Success Manager jobs? Cities near Reno, NV with the most Remote Senior Customer Success Manager job openings:
Remote Senior Customer Success Manager jobs near you

Customer Success Manager II

Clear Capital | CubiCasa

Reno, NV • Remote

$65K - $92K/yr

Full-time

Posted 13 days ago

Job description

The Customer Success Manager II is the owner of Core Account Customer Success and Sentiment. You will own servicing accounts to retain revenue and support good performance for future growth potential. You are responsible for reviewing customer issues and building confidence with the customer where possible on education issues or disseminating the vision of customer success and opportunity across internal stakeholders and ensuring accountability to that success. You will analyze accounts that have customized, high-touch processes and work to streamline to standardized process. Where a customized process is necessary, you’ll look to identify efficiencies across operations, quality and support teams while improving the customer experience and financial health of the account. You will assist the Customer Success Managers as needed for out of office coverage and project related support. You will take on special projects related to customer success as needed.
What You Will Work On
  • Customer Success Advocate and Performance Management:
  • Proactively manage understanding your customer’s organization, value received from our services, their key players, expectations, hot buttons, workflow and technology for your top 20 accounts.
  • Develop deep knowledge of Clear Capital’s product, process and performance so you can add value in discussions with customers 
  • Drill down to root cause on customer issues and partner with internal teams to find the  right path to resolution
  • Work in gray areas with good judgement calls on when to escalate (raise the flag internally) or de-escalate potential customer issues (lower the flag direct with the customer)
  • Navigate high level investigations of data or files to drive escalation or de-escalation
  • Identify growth opportunities and partner with sales to realize the opportunity
  • Project manage and validate success for any necessary account alignment internally
  • Revenue and Margin Management - Find opportunities to streamline process to make high-touch, low volume accounts more efficient
 
For your top 20 accounts: 
  • Retain and identify revenue growth potential by understanding drivers and proactively managing
  • Monitor monthly revenue and engage customers to thank them for increases or inquire about declines to identify requirements to win it back
  • Monitor and manage healthy customer gross margins through review, education and outreach on internal practices as well as contract and pricing negotiation
 
Who We are Looking For
  • Demonstrated ability to perform duties outlined above
  • Strong organization, follow through and follow up
  • Self driven time management
  • Ability to work independently and set or reset priorities 
  • Strong communication skills across listening, speaking and writing
  • Ability to pull down and analyze data at a high level for turn time and quality trends
  • Find process improvements and efficiencies
  • Willingness to travel as needed to build relationships
  • Strong project management skills and organization
  • Enthusiastic, clear and effective communication style
  • Cross organizational strategic partnership development
  • Creatively clear roadblocks
  • Ability to fiercely prioritize
  • Effective relationship building with internal partners and customers
 
What You Can Expect
  • Compensation: The base salary for this position ranges from $65,500 to $92,000 annually, depending on your location, experience, and qualifications. Additional compensation offerings include a company profit-sharing bonus program, communication stipends, and referral bonuses. 
  • Inclusive benefits package offering: 
  • Comprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services,  paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds (with participation in the high deductible health plan. We offer company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources.
  • Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team.
  • Career and skill development resources to help advance your career and personal growth.
  • A mission-driven environment where your work makes a measurable impact on the real estate industry.
 
What We Value
  • Wherever it Leads, Whatever it Takes® -  No matter how remote, complex, or unexpected. Our commitment never wavers.
  • Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit.
  • Lift others up - We lead with empathy and strive to improve the lives of those around us.
  • Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact.
  • Raise the bar -  We don’t settle for industry standards, we redefine them.
 

About Us

Clear Capital is a national real estate analytics, data solutions and valuation technology company with a simple purpose: to build confidence in real estate decisions to strengthen communities and improve lives. Our goal is to provide customers with a complete understanding of nearly every U.S. property through our AI-driven analytics, data solutions, valuation services and automated appraisal review platforms. Our commitment to excellence - wherever it leads, whatever it takes® - is embodied by our team members across our brands and has remained steadfast in this pursuit since our first order in 2001.


Clear Capital is an equal-opportunity employer.

To all recruitment agencies: Clear Capital does not accept agency resumes. Please do not forward resumes to our jobs alias, Clear Capital employees, or any other company location. Clear Capital is not responsible for any fees related to unsolicited resumes.