Remote Senior Customer Success Manager Jobs in Reno, NV

Location: Reno

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

As a Senior Data Center Quality Engineer, you will oversee site-level quality execution for mission-critical construction projects. This role exists to ensure projects meet Switch quality standards from equipment delivery through commissioning and operational turnover.

You will work closely with construction teams, contractors, commissioning partners, and Operations to identify risks early, drive corrective actions, and maintain consistent quality across all project phases

• Lead execution of site-level quality programs for assigned projects

• Conduct site walks, inspections, and audits to verify quality and compliance

• Review construction drawings, submittals, turnover packages, and quality documentation

• Coordinate contractors, third-party quality resources, and vendors

• Track quality issues, drive corrective actions, and verify resolution

• Support implementation of project-specific testing and quality standards

• Partner with construction, commissioning, and operations teams to maintain quality expectations

• Support factory witness testing and vendor quality reviews when required

• Maintain quality documentation and reporting within Cx Alloy and related systems

• Support development of Initial Verification Checklists and Pre-Functional Testing checklists

• Monitor compliance with NFPA70E, OSHA requirements, and site safety procedures

• Provide technical guidance on MEP systems and construction quality practices

• Identify process improvements that increase consistency and project efficiency

• Prepare project quality reports and communicate status updates to leadership

• Mentor team members and support onboarding and training activities

• Support Operations during commissioning and turnover phases

• Participate in after-hours or weekend coordination during critical project milestones

• You communicate clearly with technical and non-technical teams

• You maintain high standards for quality, safety, and execution

• You identify risks early and act before issues impact delivery

• You approach problems with practical, solution-oriented thinking

• You work effectively across contractors, vendors, and internal teams

• You stay organized and effective in fast-paced environments

• You support team success through knowledge sharing and mentorship

• You operate with accountability and professionalism in mission-critical environments

Required:

Required:

• 7+ years of experience in construction, commissioning, operations, or quality management

• Experience supporting data center or mission-critical infrastructure projects

• Strong understanding of QA/QC processes in construction or operations environments

• Experience reviewing drawings, specifications, submittals, and turnover documentation

• Knowledge of MEP systems and commissioning practices

• Familiarity with NFPA70E, OSHA requirements, and electrical safety procedures

• Experience coordinating contractors, vendors, and third-party resources

• Strong organizational, communication, and problem-solving skills

• Experience using project management and documentation platforms

Preferred:

• Experience with Cx Alloy, EPMS, SCADA, or BMS systems

• Construction Quality Manager Certification (CCQM) or similar certification

• Bachelor’s degree in Engineering, Construction Management, Science, or related field

• A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment

• Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development

• Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive

• Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company

• Generous Benefits Package – Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more

This is more than a job—it’s a mission. If you’re ready to lead quality execution for mission-critical infrastructure projects, we want to hear from you.

Apply Now and Let’s Build the Future Together.