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Customer Success Manager Govtech Jobs in Reno, NV

Figure Lending

Customer Success Associate

Reno, NV

$71K/yr

About the Role As a Customer Success Associate, you will be the voice of Figure for customers ... manages applicant data. California Residents, please review our California Employee and General ...

Figure Lending

Customer Success Associate

Reno, NV · On-site

$71K/yr

About the Role As a Customer Success Associate, you will be the voice of Figure for customers ... manages applicant data. California Residents, please review our California Employee and General ...

Figure Lending

Customer Success Associate

Reno, NV · On-site

$71K/yr

About the Role As a Customer Success Associate, you will be the voice of Figure for customers ... manages applicant data. California Residents, please review our California Employee and General ...

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All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Reno, NV

Customer Success Manager Govtech information

See Reno, NV salary details

$32.4K

$82.8K

$139.6K

How much do customer success manager govtech jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer success manager govtech in Reno, NV is $82,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

How does a Customer Success Manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What are popular job titles related to Customer Success Manager Govtech jobs in Reno, NV? For Customer Success Manager Govtech jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Govtech jobs in Reno, NV look for? The top searched job categories for Customer Success Manager Govtech jobs in Reno, NV are:
What cities near Reno, NV are hiring for Customer Success Manager Govtech jobs? Cities near Reno, NV with the most Customer Success Manager Govtech job openings:
Customer Success Manager Govtech jobs near you

Customer Success Manager II

Clear Capital | CubiCasa

Reno, NV • Remote

$65K - $92K/yr

Full-time

Posted 10 days ago

Job description

The Customer Success Manager II is the owner of Core Account Customer Success and Sentiment. You will own servicing accounts to retain revenue and support good performance for future growth potential. You are responsible for reviewing customer issues and building confidence with the customer where possible on education issues or disseminating the vision of customer success and opportunity across internal stakeholders and ensuring accountability to that success. You will analyze accounts that have customized, high-touch processes and work to streamline to standardized process. Where a customized process is necessary, you’ll look to identify efficiencies across operations, quality and support teams while improving the customer experience and financial health of the account. You will assist the Customer Success Managers as needed for out of office coverage and project related support. You will take on special projects related to customer success as needed.
What You Will Work On
  • Customer Success Advocate and Performance Management:
  • Proactively manage understanding your customer’s organization, value received from our services, their key players, expectations, hot buttons, workflow and technology for your top 20 accounts.
  • Develop deep knowledge of Clear Capital’s product, process and performance so you can add value in discussions with customers 
  • Drill down to root cause on customer issues and partner with internal teams to find the  right path to resolution
  • Work in gray areas with good judgement calls on when to escalate (raise the flag internally) or de-escalate potential customer issues (lower the flag direct with the customer)
  • Navigate high level investigations of data or files to drive escalation or de-escalation
  • Identify growth opportunities and partner with sales to realize the opportunity
  • Project manage and validate success for any necessary account alignment internally
  • Revenue and Margin Management - Find opportunities to streamline process to make high-touch, low volume accounts more efficient
 
For your top 20 accounts: 
  • Retain and identify revenue growth potential by understanding drivers and proactively managing
  • Monitor monthly revenue and engage customers to thank them for increases or inquire about declines to identify requirements to win it back
  • Monitor and manage healthy customer gross margins through review, education and outreach on internal practices as well as contract and pricing negotiation
 
Who We are Looking For
  • Demonstrated ability to perform duties outlined above
  • Strong organization, follow through and follow up
  • Self driven time management
  • Ability to work independently and set or reset priorities 
  • Strong communication skills across listening, speaking and writing
  • Ability to pull down and analyze data at a high level for turn time and quality trends
  • Find process improvements and efficiencies
  • Willingness to travel as needed to build relationships
  • Strong project management skills and organization
  • Enthusiastic, clear and effective communication style
  • Cross organizational strategic partnership development
  • Creatively clear roadblocks
  • Ability to fiercely prioritize
  • Effective relationship building with internal partners and customers
 
What You Can Expect
  • Compensation: The base salary for this position ranges from $65,500 to $92,000 annually, depending on your location, experience, and qualifications. Additional compensation offerings include a company profit-sharing bonus program, communication stipends, and referral bonuses. 
  • Inclusive benefits package offering: 
  • Comprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services,  paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds (with participation in the high deductible health plan. We offer company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources.
  • Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team.
  • Career and skill development resources to help advance your career and personal growth.
  • A mission-driven environment where your work makes a measurable impact on the real estate industry.
 
What We Value
  • Wherever it Leads, Whatever it Takes® -  No matter how remote, complex, or unexpected. Our commitment never wavers.
  • Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit.
  • Lift others up - We lead with empathy and strive to improve the lives of those around us.
  • Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact.
  • Raise the bar -  We don’t settle for industry standards, we redefine them.
 

About Us

Clear Capital is a national real estate analytics, data solutions and valuation technology company with a simple purpose: to build confidence in real estate decisions to strengthen communities and improve lives. Our goal is to provide customers with a complete understanding of nearly every U.S. property through our AI-driven analytics, data solutions, valuation services and automated appraisal review platforms. Our commitment to excellence - wherever it leads, whatever it takes® - is embodied by our team members across our brands and has remained steadfast in this pursuit since our first order in 2001.


Clear Capital is an equal-opportunity employer.

To all recruitment agencies: Clear Capital does not accept agency resumes. Please do not forward resumes to our jobs alias, Clear Capital employees, or any other company location. Clear Capital is not responsible for any fees related to unsolicited resumes.