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Customer Success Manager Govtech Jobs in Reno, NV

Akamai Technologies, Inc.

Engagement Manager II

Carson City, NV · On-site

$119.60 - $215.40/hr

  • Medical

  • Retirement

  • PTO

Are you passionate about building relationships and ensuring customer success? Are you a fast ... As an Engagement Manager II, you will be responsible for: * Working independently as a trusted ...

Posted today

Ll Oefentherapie

Senior Director, Product Management

Carson City, NV · On-site

$165.70 - $355.40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Clinical Data Management * Trial Execution and Monitoring * AI Agents and Intelligent Clinical ... Build a high-performing product organization focused on innovation, execution, and customer success.

Socure

Senior Product Marketing Manager

Carson City, NV · On-site

$190K/yr

... Manager who will serve as the dedicated PMM for one or more of Socure's commercial segments ... In this role, you will partner closely with Sales, Solutions Consulting, Customer Success, and the ...

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All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Reno, NV

Customer Success Manager Govtech information

See Reno, NV salary details

$32.4K

$82.8K

$139.6K

How much do customer success manager govtech jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success manager govtech in Reno, NV is $82,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What are popular job titles related to Customer Success Manager Govtech jobs in Reno, NV?

For Customer Success Manager Govtech jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Govtech jobs in Reno, NV look for?

The top searched job categories for Customer Success Manager Govtech jobs in Reno, NV are:

What cities near Reno, NV are hiring for Customer Success Manager Govtech jobs?

Cities near Reno, NV with the most Customer Success Manager Govtech job openings:

Customer Success Manager Govtech jobs near you

Engagement Manager II

Akamai Technologies, Inc.

Carson City, NV • On-site

$119.60 - $215.40/hr

Other

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Akamai Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

122nd of 244 rated software companies

Job description

Are you passionate about building relationships and ensuring customer success? Are you a fast learner who is fascinated by cloud technologies? Join our prestigious team

Our customer‑centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.

Shape value for our customers

You will be responsible for maximizing value, retention and growth throughout the customer lifecycle. You will help build and develop customers' cloud strategies. Becoming an industry expert, delivering innovative outcomes for customers through relationships, business acumen, and operational focus.

As an Engagement Manager II, you will be responsible for:
  • Working independently as a trusted advisor for customer stakeholders to support their long‑term strategy and visions
  • Owning the technical program management while maximizing Akamai's platform value for the customer
  • Being the central point of contact for customers and leading the integrated account team delivering customer success
  • Educating customers on and empowering their adoption of Akamai's products and services to support account growth
  • Responding to escalations when various program management issues arise and leading operational improvements to mitigate future risks
Do what you love To be successful in this role you will:
  • Have 8 years of relevant experience and a Bachelor's Degree in Computer Science or its equivalent
  • Have relevant experience in customer‑facing technical roles within public cloud or cloud software companies
  • Demonstrate proven ability to manage and deliver large‑scale cloud projects for enterprise customers
  • Have solid consulting, relationship‑building, and communication skills with stakeholders at all organizational levels
  • Possess hands‑on expertise in IaaS, Kubernetes, containers, CI/CD pipelines, or other modern cloud technologies
  • Have program or project management experience across cross‑functional technical teams, with cloud architect certifications
  • Be proficient in English and Mandarin (written and spoken), with solid presentation skills to explain complex technical concepts clearly
  • Be willing to travel 25‑35% to customer offices, and cover the West Coast area (California and Seattle)
Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only – the base salary for this position ranges from $119,600 - $215,400/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry‑leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family‑friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; eligibility requirements apply.

Equal Employment Opportunity Rights

Akamai Technologies is an affirmative action, equal opportunity employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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