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Senior Customer Retention Jobs in Reno, NV (NOW HIRING)

Vestis

Territory Manager

Sparks, NV · On-site

Reports directly to a Service Manager or where a Sr. Territory Manager is present, will report to ... Delivers and participates in training to ensure customer retention and service goals are met

defi SOLUTIONS

Senior Client Executive

Carson City, NV · On-site

$100K - $150K/yr

... create customer loyalty and increase revenues. The Senior Client Executive will leverage our ... Promote client attendance at defi SOLUTIONS sponsored events Client Retention: * As a key component ...

defi AUTO LLC

Senior Client Executive

Carson City, NV · On-site

$100K - $150K/yr

... create customer loyalty and increase revenues. The Senior Client Executive will leverage our ... Promote client attendance at defi SOLUTIONS sponsored events Client Retention : * As a key ...

Victra

Senior General Manager

Carson City, NV · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... customer and employee, and acting as a mentor for your Assistant General Manager. You will also ... Provide ongoing sales training and support to help the team exceed sales, retention, quality, and ...

New

Abbott

Account Sales Executive (Seattle, WA)

Reno, NV · Remote

  • Medical

  • Retirement

Manage and drive the renewal process to ensure customer retention and satisfaction for non ... senior-level laboratory leadership and C-suite executives. * Proven success in strategic sales ...

Abbott

Account Sales Executive (Seattle, WA)

Reno, NV · Remote

  • Medical

  • Retirement

Manage and drive the renewal process to ensure customer retention and satisfaction for non ... senior-level laboratory leadership and C-suite executives. * Proven success in strategic sales ...

Prime Residential

Senior Community Director III

Sparks, NV · On-site

$101K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A disciplined, customer-focused, and financially minded leader, consensus builder and mentor with a ... Talent ManagementRecruit, engage and retain a team of exceptional property management professionals ...

Prime Residential

Senior Community Director III

Sparks, NV · On-site

$101K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A disciplined, customer-focused, and financially minded leader, consensus builder and mentor with a ... Talent Management * Recruit, engage and retain a team of exceptional property management ...

LegalZoom

Senior Training & Enablement Specialist

Reno, NV · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We believe the strongest outcomes for our customers come from thoughtfully integrating human ... to improve retention and application. * Build, maintain, and improve rep- and leader-facing ...

LegalZoom

Senior Training & Enablement Specialist

Reno, NV · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We believe the strongest outcomes for our customers come from thoughtfully integrating human ... to improve retention and application. * Build, maintain, and improve rep- and leader-facing ...

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Showing results 1-20

All JobsCustomer Retention JobsSenior Customer Retention JobsSenior Customer Retention Jobs in Reno, NV

Senior Customer Retention information

See Reno, NV salary details

$44.9K

$102.5K

$121.1K

How much do senior customer retention jobs pay per year?

As of Aug 12, 2026, the average yearly pay for senior customer retention in Reno, NV is $102,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,800.00 and $116,200.00 per year, depending on experience, location, and employer.

What is the difference between Senior Customer Retention vs Customer Success Manager?

AspectSenior Customer RetentionCustomer Success Manager
Primary FocusReducing churn and maintaining existing customer relationshipsEnsuring customer satisfaction and maximizing product value
Key ResponsibilitiesRetention strategies, renewal negotiations, loyalty programsOnboarding, ongoing support, proactive engagement
Required SkillsCustomer analytics, communication, negotiationRelationship management, product knowledge, problem-solving
Work EnvironmentCustomer service teams, account managementCross-functional teams, client-facing roles

While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.

What is a senior customer retention specialist?

A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.

How does a senior customer retention professional typically collaborate with other departments to improve retention rates?

Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.

What are the key skills and qualifications needed to thrive as a senior customer retention specialist?

To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.
What are the most commonly searched types of Customer Retention jobs in Reno, NV? The most popular types of Customer Retention jobs in Reno, NV are:
What are popular job titles related to Senior Customer Retention jobs in Reno, NV? For Senior Customer Retention jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Senior Customer Retention jobs in Reno, NV look for? The top searched job categories for Senior Customer Retention jobs in Reno, NV are:
What cities near Reno, NV are hiring for Senior Customer Retention jobs? Cities near Reno, NV with the most Senior Customer Retention job openings:
Senior Customer Retention jobs near you
Infographic showing various Senior Customer Retention job openings in Reno, NV as of June 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $102,532 per year, or $49.3 per hour.

Sr. Customer Service Rep (Program Specialist)

Affinity Development Group

Reno, NV • On-site

$17 - $22.50/hr

Other

Re-posted 20 days ago

Job description

Job Type
Full-time
Description
SUMMARY:
The Program Specialist acts as a liaison between members and dealers for the Auto buying program. This role will be responsible for gathering information, researching, communicating and educating all parties on the guidelines of the program. They will also ensure incoming and outgoing calls are processed accurately and in a timely manner with appropriate follow through. This position will work alongside other Program Specialists, but also have the ability to work independently as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Program Specialists will interact with Members, Dealers (including General Managers and Principals), Sales team, and various internal departments via phone and email using appropriate business acumen. The Program Specialist must demonstrate the ability to remain calm while handling difficult phone calls. The ability to analyze a situation, offer potential solutions and communicate them clearly over the phone. Additional responsibilities include:

  • Responding to member calls within 24 hours
  • Educating members on benefits of using the Auto Program
  • Counseling dealers on process and price
  • Review member's purchase with a high attention to detail
  • Conduct follow-up calls to both dealers and members to ensure issue are resolved timely and efficiently.
  • Other duties as assigned
Requirements
QUALIFICATIONS/REQUIREMENTS:
  • High School Diploma and a minimum of 2 years' experience in a service oriented environment
  • Experience taking escalated calls and/or in a Customer retention role is highly desired
  • Proficient in Microsoft Office including Outlook, Word and Excel (preferred).
  • Experience using an Outlook calendar to track and manage follow-up calls
  • Minimum of 1 year experience communicating with customers via phone
  • Experience working within a team environment is preferred
  • Exposure to Key Performance Indicators (metrics related to turnaround times, aging issues, etc)
  • Maintain high Standards of Customer Service Excellence
  • Strong attention to detail
  • Maintain a high level of morale and commitment to the Program Specialist Group
  • Superior written and verbal communication skills
  • Flexible, adaptable and able to work in a fast-paced environment
  • Excellent listening skills; be thoughtful and responsive creating a good rapport while remaining diplomatic
  • Positive attitude, energetic and enthusiastic
  • Good work ethic, reliable and accountable
  • Exercise good judgment and use initiative; demonstrate integrity and honesty
  • Strong organizational skills with the ability to self-manage

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