Customer Service Manager Jobs in Reno, NV (NOW HIRING)

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

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Summary:
The Service Manager will plan and direct the work of the Service Coordinators and the Shop Mechanics, placing particular emphasis on the successful completion of fabrication projects, repair and field service jobs, organizes the shop to accomplish operational goals and advises Service Manager on staff requirements, monitors progress of projects and confers with the Service Manager to insure that projects are progressing according to schedule and within budget, placing particular emphasis on the efficient use of man-hours, monitors Service Department to ensure compliance with customers' requirements, works with the Safety Coordinators to ensure that the shop operates according to company safety policies, both in the shop and in the field, works closely with the Service Manager and VP Operations to develop and accomplish long-range operating and service sales growth goals, perform repairs on centrifugal, gear, diaphragm, reciprocating, and progressive cavity pumps as well as other related rotating equipment, motors, and engines in the shop and/or in the field, and troubleshoot rotating equipment problems.

Responsibilities of the Service Manager include but are not limited to:

• Plans and directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on the successful completion service jobs
• Continually improves and develops standards for the Service Department
• Administers safety, technical, and process training as required for department
• Organizes shop to accomplish operational goals and advises VP Operations on staff requirements
• Monitors Service Department to ensure efficient use of manpower and compliance with customers' requirements
• Works with Sales Professionals to prepare technical proposals and support customer needs
• Works with the Safety Coordinator to ensure that the service department operates according to Company Safety policies, both in the shop and in the field
• Works closely with the Customer Service Manager to develop and accomplish long-range operating and service sales growth goals
• Hands on working manager

Qualifications of the Service Manager include but are not limited to:

• Extensive (7-10 years minimum) experience in pump and/or other rotating equipment
• Employee management experience
• Ability to motivate team and accomplish goals

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Additional Information:

• Pay Range - $50-$55
• Physical Demand: Must be able to lift up to 50lbs unassisted
• Working Conditions: Shop Environment
• Training/Certifications: N/A
• Shift Time/Overtime: Must be able to work overtime as necessary
• Travel: Travel to client sites. Must have clear driving record according to company guidelines
• Education: High School Diploma required

Location: USA:NV:Sparks

DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k).

Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V