ZipRecruiter

Log In

1

Customer Service Manager Jobs in Reno, NV (NOW HIRING)

Stord, Inc.

Manager, Customer Experience

Reno, NV · On-site

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...

Stord

Manager, Customer Experience

Reno, NV

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience ...

Employnet Inc

Customer Service Admin

Reno, NV · On-site

$17.75 - $23.75/hr

Customer Service Admin The Customer Service Administrator supports the Sales and Customer Service ... Order Review & Record Management * Maintain accurate and up-to-date customer records in the ERP ...

Milan Institute

Customer Service Specialist

Reno, NV · On-site

$17 - $22.50/hr

As a Customer Service Specialist on our student salon floor, you will be the face of our ... You will be vital in managing client appointments, providing excellent service, and supporting our ...

Milan Institute

Customer Service Specialist

Reno, NV · On-site

$17 - $22.50/hr

As a Customer Service Specialist on our student salon floor, you will be the face of our ... You will be vital in managing client appointments, providing excellent service, and supporting our ...

Milan Institute

Customer Service Specialist

Sparks, NV · On-site

$17.50 - $23/hr

As a Customer Service Specialist on our student salon floor, you will be the face of our ... You will be vital in managing client appointments, providing excellent service, and supporting our ...

Walgreens

Customer Service Associate

Sparks, NV · On-site

$14.75 - $20.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Milan Institute

Customer Service Specialist

Sparks, NV · On-site

$17.50 - $23/hr

As a Customer Service Specialist on our student salon floor, you will be the face of our ... You will be vital in managing client appointments, providing excellent service, and supporting our ...

Surge LLC

Customer Service Representative

Reno, NV · On-site

$16 - $21.75/hr

Customer Service Representative We are seeking a detail-oriented Customer Service Representative to ... Process and manage customer orders from start to finish. * Proactively monitor orders to ensure on ...

Milan Institute

Customer Service Specialist

Reno, NV · On-site

$17 - $22.50/hr

As a Customer Service Specialist on our student salon floor, you will be the face of our ... You will be vital in managing client appointments, providing excellent service, and supporting our ...

next page

Showing results 1-20

All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Reno, NV

Customer Service Manager information

See Reno, NV salary details

$24.4K

$57.9K

$100.7K

How much do customer service manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for customer service manager in Reno, NV is $57,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $69,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Reno, NV? The most popular types of Customer Service jobs in Reno, NV are:
What are popular job titles related to Customer Service Manager jobs in Reno, NV? For Customer Service Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Reno, NV look for? The top searched job categories for Customer Service Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Customer Service Manager jobs? Cities near Reno, NV with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Assistant Service Manager

Assistant Service Manager

Mission Rock Residential LLC

Sparks, NV • On-site

$25 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Mission Rock Residential rating

6.1

Company rating: 6.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

140th of 210 rated facilities management

Job description

Description:

Mission Rock Residential is seeking an amazing Assistant Maintenance Manager to help us keep our property running smoothly. Ideal candidates enjoy being outdoors, diagnosing problems and repairs and can assist in managing maintenance staff.
Why work for Mission Rock? Mission Rock Residential is a fast-growing property management company looking for fantastic, customer service driven team members. With growth comes advancement opportunities!

Location - Silver Spring

Compensation includes pay and so much more here at Mission Rock. Check out our great benefits included in the compensation plan!

  • Career advancement and learning opportunities
  • Bonus opportunity
  • 13 paid holidays, including a Floating Holiday & Volunteer Day
  • Accrue sick time each year plus fifteen days (120 hours) of vacation time the first year and more!*
  • Housing discount opportunity
  • 401(k) with company match
  • Medical, Dental, and Vision insurance plans
  • Employer-sponsored short-term & long-term disability plans
  • Company-paid life insurance
  • Health savings account with employer contribution
  • Flexible spending account
  • Voluntary benefits
  • Employee Assistance Program (EAP)

*Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements.

The Job: Our Assistant Maintenance Managers have a do-it-all job. Some days are pressure-filled and out ASMs need to remain flexible, resourceful, and efficient. Specific responsibilities include:

  • Diagnose problems and repairs related to HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, and pools, as necessary.
  • Schedule, monitor, and perform preventative maintenance.
  • Assist the Service Manager in directing and supervising maintenance staff.
  • Purchase materials.
The expected compensation range for this position is $25.00- $27.00 per hour, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.Requirements:

The Details: Our Assistant Maintenance Managers should have:

  • High School diploma or equivalent
  • Diagnose problems and repairs related to HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, and pools, as necessary.
  • Schedule, monitor, and perform preventative maintenance.
  • Assist the Service Manager in directing and supervising maintenance staff.
  • Purchase materials.
  • At least 3 years of previous experience in apartment maintenance or related experience.
  • Basic tools of the trade.
  • This is a large, multi-phase property.
  • HVAC and CPO Certifications are preferred.
  • Must be able to work on-call.

We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

Application Deadline - 06/18/25 if the position is not filled by then, we may consider applications received after this deadline.


#HP


What Mission Rock Residential employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom