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Customer Service Manager Jobs in Reno, NV (NOW HIRING)

Carson Nugget

Guest Service Manager

Carson City, NV · On-site

... customers; display a positive attitude and flexibility in changing situations; identify problems and recommend solutions. ADDITIONAL RESPONSIBILITIES: Follows safety standards in all aspects of ...

Carson Nugget

Guest Service Manager

Carson City, NV · On-site

... customers; display a positive attitude and flexibility in changing situations; identify problems and recommend solutions. ADDITIONAL RESPONSIBILITIES: Follows safety standards in all aspects of ...

Culligan

Customer Service Representative

Reno, NV · On-site

$20 - $21.50/hr

Extensive problem-solving, order processing, and helping to manage customer accounts * Provide proactive sales support by developing close relationships with customers * Schedule service and delivery ...

Employnet Inc

Customer Service Admin

Reno, NV · On-site

$17.75 - $23.75/hr

Customer Service Admin The Customer Service Administrator supports the Sales and Customer Service ... Support Program Managers as needed. * Draft internal documents, prepare reports, and provide ...

Milan Institute

Customer Service Specialist

Reno, NV · On-site

$17 - $22.50/hr

As a Customer Service Specialist on our student salon floor, you will be the face of our ... You will be vital in managing client appointments, providing excellent service, and supporting our ...

Milan Institute

Customer Service Specialist

Sparks, NV

$17.50 - $23/hr

As a Customer Service Specialist on our student salon floor, you will be the face of our ... You will be vital in managing client appointments, providing excellent service, and supporting our ...

Milan Institute

Customer Service Specialist

Reno, NV

$17 - $22.50/hr

As a Customer Service Specialist on our student salon floor, you will be the face of our ... You will be vital in managing client appointments, providing excellent service, and supporting our ...

Milan Institute

Customer Service Specialist

Reno, NV · On-site

$17 - $22.50/hr

As a Customer Service Specialist on our student salon floor, you will be the face of our ... You will be vital in managing client appointments, providing excellent service, and supporting our ...

Milan Institute

Customer Service Specialist

Reno, NV

$17 - $22.50/hr

As a Customer Service Specialist on our student salon floor, you will be the face of our ... You will be vital in managing client appointments, providing excellent service, and supporting our ...

Milan Institute

Customer Service Specialist

Sparks, NV · On-site

$17.50 - $23/hr

As a Customer Service Specialist on our student salon floor, you will be the face of our ... You will be vital in managing client appointments, providing excellent service, and supporting our ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Reno, NV

Customer Service Manager information

See Reno, NV salary details

$24.4K

$57.8K

$100.7K

How much do customer service manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer service manager in Reno, NV is $57,828.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $69,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Reno, NV? The most popular types of Customer Service jobs in Reno, NV are:
What are popular job titles related to Customer Service Manager jobs in Reno, NV? For Customer Service Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Reno, NV look for? The top searched job categories for Customer Service Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Customer Service Manager jobs? Cities near Reno, NV with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

SERVICE MANAGER - HARLEY DAVIDSON

Michael Hohl Automotive

Carson City, NV • On-site

$60K - $75K/yr

Full-time

Posted 12 days ago

Job description

About the Role:

The Service Manager plays a crucial role in ensuring the smooth operation of the service department, focusing on delivering exceptional customer satisfaction and maintaining high standards of service quality. This position involves overseeing daily operations, managing staff, and implementing preventive maintenance programs to enhance service efficiency. The Service Manager will be responsible for reconciling service reports and ensuring that all service activities align with company policies and customer expectations. Additionally, this role requires effective communication with customers to address their needs and concerns, fostering a positive relationship that encourages repeat business. Ultimately, the Service Manager is tasked with driving operational excellence and ensuring that the service department meets its performance goals.

Minimum Qualifications:

  • Proven experience in a service management role or similar position within the service industry.
  • Strong understanding of operations leadership and time management principles.

Preferred Qualifications:

  • Certification in service management or related field.
  • Experience in a Harley body shop environment or automotive service industry.
  • Familiarity with customer relationship management (CRM) software.

Responsibilities:

  • Oversee daily operations of the service department, ensuring efficient workflow and high-quality service delivery.
  • Manage and train service staff, providing guidance and support to enhance their skills and performance.
  • Implement and monitor preventive maintenance programs to minimize downtime and improve service reliability.
  • Engage with customers to understand their needs, resolve issues, and ensure satisfaction with services provided.
  • Prepare and analyze service reports, reconciling data to identify trends and areas for improvement.

Skills:

The required skills of reconciliation and operations leadership are essential for analyzing service performance and ensuring that all activities are aligned with business objectives. Time management is critical in this role, as the Service Manager must prioritize tasks and allocate resources effectively to meet customer demands. Building maintenance and electrical troubleshooting skills are utilized to oversee the upkeep of service facilities and address any technical issues that may arise. Customer satisfaction and interaction skills are vital for fostering strong relationships with clients, ensuring their needs are met, and enhancing their overall experience. Preferred skills, such as familiarity with CRM software, can further streamline customer interactions and improve service delivery efficiency.