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Customer Service Manager Jobs in Reno, NV (NOW HIRING)

Stord

Customer Experience Manager

Reno, NV · On-site

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...

Stord, Inc.

Customer Experience Manager

Reno, NV · On-site

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... As a Customer Experience Manager I, you will serve as the primary liaison between customers and ...

Five Below

Customer Experience Manager

Reno, NV · On-site

$19/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Reno, NV · On-site

$16/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Culligan 93IL

Customer Service Representative

Reno, NV · On-site

$16 - $21.75/hr

Responsibilities Extensive problem-solving, order processing, and helping to manage customer accounts Provide proactive sales support by developing close relationships with customers Schedule service ...

Employnet Inc

Customer Service Admin

Reno, NV · On-site

$17.75 - $23.75/hr

Customer Service Admin The Customer Service Administrator supports the Sales and Customer Service ... Order Review & Record Management * Maintain accurate and up-to-date customer records in the ERP ...

Milan Institute

Customer Service Specialist

Sparks, NV · On-site

$17.50 - $23/hr

As a Customer Service Specialist on our student salon floor, you will be the face of our ... You will be vital in managing client appointments, providing excellent service, and supporting our ...

Milan Institute

Customer Service Specialist

Reno, NV · On-site

$17 - $22.50/hr

As a Customer Service Specialist on our student salon floor, you will be the face of our ... You will be vital in managing client appointments, providing excellent service, and supporting our ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Reno, NV

Customer Service Manager information

See Reno, NV salary details

$24.4K

$57.9K

$100.7K

How much do customer service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service manager in Reno, NV is $57,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $69,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Reno, NV?

The most popular types of Customer Service jobs in Reno, NV are:

What are popular job titles related to Customer Service Manager jobs in Reno, NV?

For Customer Service Manager jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Reno, NV look for?

The top searched job categories for Customer Service Manager jobs in Reno, NV are:

What cities near Reno, NV are hiring for Customer Service Manager jobs?

Cities near Reno, NV with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Reno, NV as of August 2026, with employment types broken down into 86% Full Time, 10% Part Time, 1% Temporary, and 3% Contract. Highlights an 100% In-person job distribution, with an average salary of $57,854 per year, or $27.8 per hour.

Customer Experience Manager

Stord

Reno, NV • On-site

Full-time

Re-posted 2 days ago

Stord rating

3.1

Company rating: 3.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client service needs, ensuring smooth execution of service solutions, and optimizing customer experience. By collaborating with cross-functional teams, you will drive operational efficiency, support business transformation efforts, and maintain financial accuracy. Your ability to identify growth opportunities and provide strategic insights will be essential in enhancing service outcomes and fostering long-term customer relationships.

What You'll Do:

  • Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment.

  • Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs.

  • Oversee the management and implementation of complex service solutions to ensure seamless customer program execution.

  • Partner with account leadership on business transformation efforts to enhance service processes, operational efficiency, and financial performance.

  • Lead and coordinate customer business reviews, offering strategic insights and recommendations for service improvement.

  • Audit customer invoices, track outstanding accounts receivable (A/R), and facilitate timely issue resolution for financial accuracy.

  • Maintain comprehensive documentation, including meeting notes and action items, to drive account performance and issue resolution.

  • Collaborate with management to identify and convert growth opportunities into tangible results.

What You'll Need:

  • Proven experience in customer experience, account management, or a related field.

  • Strong ability to manage multiple priorities and complex service solutions in a fast-paced environment.

  • Excellent communication and relationship-building skills to work effectively with internal and external stakeholders.

  • Analytical mindset with attention to detail and problem-solving capabilities.

  • Experience with financial processes, including auditing invoices and managing accounts receivable.

  • Ability to lead customer business reviews and provide strategic recommendations.

Bonus Points:

  • Experience in Supply Chain, Warehouse Fulfillment, or Ecommerce.

  • Familiarity with service-level agreements (SLAs) and operational metrics.

  • Background in business transformation initiatives or process optimization.

  • Proficiency in CRM or customer service management tools.

What Stord employees say

Pay

Hours and flexibility

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