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Manager Contractor Connection Jobs (NOW HIRING)

Crawford & Co

Sr. Customer Service Rep

Jacksonville, FL

$17.75 - $24.50/hr

Ability to apply Contractor Connection processes and program requirements to issue resolution ... Good time management abilities. * Strong analytical and problem solving ability. * Excellent ...

Viget

Design Manager, Contractor Network

$105K - $135K/yr

S., and we maintain a strong cadence of virtual and in-person connection. Viget works with a ... We are looking for a Design Manager who will ensure that work delivered by our contractors meets ...

Viget

$105K - $135K/yr

S., and we maintain a strong cadence of virtual and in-person connection. Viget works with a ... We are looking for a Design Manager who will ensure that work delivered by our contractors meets ...

Crawford & Company

Sr. Customer Service Rep

Jacksonville, FL · On-site

$17.75 - $24.50/hr

Ability to apply Contractor Connection processes and program requirements to issue resolution ... Good time management abilities. * Strong analytical and problem solving ability. * Excellent ...

IICRC

Mitigation Manager

Carlsbad, NM · On-site

$90K - $150K/yr

Mitigation Manager I'm looking to give the opportunity to the right person. We currently have an ... from Contractor Connection. Basically commercial is wide open for us. Our asbestos license is in ...

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Manager Contractor Connection information

What is the difference between Manager Contractor Connection vs Project Manager?

AspectManager Contractor ConnectionProject Manager
CredentialsTypically requires industry-specific certifications, experience in contractor managementRequires project management certifications (e.g., PMP), relevant experience
Work EnvironmentFocuses on contractor relationships, compliance, and project oversight in construction or contracting firmsOversees entire projects, coordinating teams, budgets, and timelines across industries
Employer & Industry UsageCommon in construction, contracting, and facilities managementWidespread across various industries including construction, IT, engineering

The Manager Contractor Connection primarily manages contractor relationships and ensures compliance within specific projects, often in construction or contracting sectors. In contrast, a Project Manager oversees the entire project lifecycle, coordinating teams, budgets, and schedules across multiple industries. While both roles require strong organizational skills, the Manager Contractor Connection focuses more on contractor oversight, whereas the Project Manager has broader project responsibilities.

What are the key skills and qualifications needed to thrive as a Manager Contractor Connection, and why are they important?

To excel as a Manager Contractor Connection, you need strong project management abilities, experience in vendor or contractor relations, and often a background in business administration or construction management. Familiarity with contract management software, CRM platforms, and industry-specific compliance tools is typically required. Excellent negotiation, problem-solving, and interpersonal communication skills help build effective partnerships and resolve issues efficiently. These skills ensure seamless contractor engagement, high service quality, and consistent project delivery within deadlines and budgets.

How does a Manager Contractor Connection typically collaborate with contractors and internal teams to ensure project success?

A Manager Contractor Connection serves as the primary liaison between contractors and the company’s internal teams, ensuring clear communication of project requirements, timelines, and expectations. This role involves coordinating kick-off meetings, regular check-ins, and progress updates, while also troubleshooting any issues that arise during the project lifecycle. Managers often facilitate alignment between contractors and departments such as procurement, operations, and quality assurance to streamline workflows and maintain high standards. Effective collaboration is key to delivering projects on time and within budget, and strong interpersonal skills are essential for managing these relationships.

What are Manager Contractor Connections?

Manager Contractor Connections are professionals responsible for overseeing and managing relationships between an organization and its network of contractors or service providers. They ensure that contractors meet company standards, coordinate project timelines, handle contract negotiations, and resolve any issues that arise during the course of projects. Their role is vital in maintaining quality control, compliance, and effective communication between all parties involved. Manager Contractor Connections often work in industries such as construction, insurance, and property management.
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What cities are hiring for Manager Contractor Connection jobs? Cities with the most Manager Contractor Connection job openings:
What are the most commonly searched types of Contractor Connection jobs? The most popular types of Contractor Connection jobs are:
What states have the most Manager Contractor Connection jobs? States with the most job openings for Manager Contractor Connection jobs include:
What job categories do people searching Manager Contractor Connection jobs look for? The top searched job categories for Manager Contractor Connection jobs are:
Manager Contractor Connection jobs near you
Infographic showing various Manager Contractor Connection job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 72% Full Time, 7% Part Time, and 20% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.
Sr. Customer Service Rep

Sr. Customer Service Rep

Crawford & Co

Jacksonville, FL

$17.75 - $24.50/hr

Other

Posted 20 days ago

Crawford Electric Supply rating

6.8

Company rating: 6.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

217th of 336 rated retail wholesalers

Job description

Job Description
Ready to Elevate Customer Support and Drive Results?
Be the Expert Behind Seamless Client & Contractor Coordination!
Join Us as Senior Customer Service Representative - Hybrid Role | Jacksonville, FL
What's in it for you?
Lead the Process: Monitor assignment volumes, track file activity, and ensure timely updates across systems.
Support & Solve: Provide escalated assistance to clients, contractors, and homeowners while resolving complex issues.
Drive Efficiency: Review dashboards, verify data, and proactively identify and address workflow challenges.
Make an Impact: Assist in managing new assignments and contribute to improving team performance and client experience.
At Crawford, every claim represents a person and a community we help restore. As a Senior Customer Service Representative, your strong analytical skills, attention to detail, and deep knowledge of Contractor Connection systems will help ensure smooth operations and exceptional service delivery.
This is your chance to be part of the One Crawford family-where your leadership and expertise make a real difference.
Ready to take your customer service career to the next level? Apply today and help us restore lives!
Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements. Ability to apply Contractor Connection processes and program requirements to issue resolution.
Responsibilities
  • Monitors and tracks assignment volume by contacting clients and/or contractors and document status according to procedures and program requirements.
  • Assist management of new client assignments.
  • Monitor daily file activity to ensure contacts are made accordingly; assists in identifying problems.
  • Assist with general issues regarding contractors, clients and homeowners.
  • Assist with verifying data received through internal reports
  • Assist Supervisor with creating team presentations.
  • Reviews dashboard for outstanding assignments.
  • Contacts contractors for status of file activity (site inspection, estimate upload, etc.)
  • Record status and file activity utilizing specific computer applications.
  • Provide escalated assistance to incoming client calls pertaining to claim or project management software use and how to send assignments.
  • Perform escalated assignment resolution.
  • Creates new contractor assignments as requested.
  • Maintains overall knowledge of Contractor Connection business model and all Customer Support functions.
  • Participates in special projects or performs duties in other areas as requested.
  • Upholds and projects the public image of the Company.
  • Upholds the Crawford Code of Business Conduct and Ethics at all times.
Qualifications
  • Bachelor degree or an equivalent combination of education and experience, and at least 3 years customer service or property or claims management experience.
  • Demonstrated experience in customer service, administrative/clerical skills. A Minimum of one year as a Customer Service Representative II or an equivalent combination of education and experience.
  • Highly proficient and advanced computer skills.
  • Excellent attention to detail and organizational skills
  • Good time management abilities.
  • Strong analytical and problem solving ability.
  • Excellent written, verbal and oral communication skills.
  • Good interpersonal skills.
  • Business acumen.
  • Ability to work independently, with minimal supervision.
  • Strong Work Ethic.
  • Thorough knowledge and understanding of Contractor Connection applications, workflows and reporting systems. Thorough understanding of Contractor Connection and Customer Service procedures and processes.
#LI-EC1
About Us
Why Crawford?
Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
  • Pay and incentive plans that recognize performance excellence
  • Benefit programs that empower financial, physical, and mental wellness
  • Training programs that promote continuous learning and career progression while enhancing job performance
  • Sustainability programs that give back to the communities in which we live and work
  • A culture of respect, collaboration, entrepreneurial spirit and inclusion
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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