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Manager Commercial Operations Jobs in Springfield, MA

Robert Half

Real Estate Operations Analyst

Windsor, CT · On-site

$60K - $75K/yr

Robert Half is assisted their commercial real estate client in their search of a Real Estate Operations Analyst to join their growing organization. Reporting to the Director of Property Management ...

Stars and Strikes

Director of Operations

Hartford, CT · On-site

Janitorial / Commercial Cleaning Leader (5+ Years) - Proven management experience in the janitorial industry with the ability to lead multi-site operations, prioritize effectively, and thrive in a ...

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Manager Commercial Operations information

See Springfield, MA salary details

$27.4K

$65K

$135K

How much do manager commercial operations jobs pay per year?

As of Jun 1, 2026, the average yearly pay for manager commercial operations in Springfield, MA is $65,042.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $84,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Commercial Operations, and why are they important?

To thrive as a Manager Commercial Operations, you need strong business acumen, analytical skills, and a background in business administration or a related field, often supported by a bachelor's or master's degree. Proficiency in CRM systems, ERP software, and advanced Excel, as well as familiarity with project management tools, is typically required. Exceptional leadership, negotiation, and communication skills help you manage teams and build effective client relationships. These abilities ensure efficient operations, drive revenue growth, and support strategic business objectives in a competitive market.

What are some common challenges faced by a Manager of Commercial Operations, and how can they be effectively addressed?

A Manager of Commercial Operations often navigates challenges such as aligning cross-departmental objectives, managing fluctuating market demands, and ensuring seamless communication between sales, finance, and supply chain teams. To address these, it's important to foster strong collaboration through regular interdepartmental meetings, utilize data-driven decision-making tools, and implement clear processes for information sharing. Developing strong leadership and problem-solving skills can help anticipate potential bottlenecks and promote efficient operations.

What are Manager Commercial Operations?

A Manager Commercial Operations is responsible for overseeing and optimizing the commercial activities of a business, such as sales, marketing, and customer relationships. They analyze market trends, coordinate with different departments, and implement strategies to increase revenue and efficiency. The role often involves budgeting, forecasting, and ensuring that operational processes align with business objectives. Managers in this field are key to driving business growth and maintaining competitive advantage.

What is the difference between Manager Commercial Operations vs Sales Manager?

AspectManager Commercial OperationsSales Manager
Primary FocusOversees commercial strategies, pricing, and contract negotiationsLeads sales teams to meet revenue targets
Required CredentialsBusiness or related degree, experience in commercial strategySales or marketing background, sales certifications often preferred
Work EnvironmentCross-departmental, strategic planningCustomer-facing, team management
Industry UsageCommon in industries with complex contracts like manufacturing, energyPrevalent in retail, B2B services, and tech sectors

The Manager Commercial Operations focuses on strategic commercial activities, including pricing and contract management, while the Sales Manager concentrates on leading sales teams to achieve revenue goals. Both roles require strong business acumen but differ in their core responsibilities and daily tasks.

What are popular job titles related to Manager Commercial Operations jobs in Springfield, MA? For Manager Commercial Operations jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Manager Commercial Operations jobs in Springfield, MA look for? The top searched job categories for Manager Commercial Operations jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Manager Commercial Operations jobs? Cities near Springfield, MA with the most Manager Commercial Operations job openings:
Manager Commercial Operations jobs near you
Infographic showing various Manager Commercial Operations job openings in Springfield, MA as of May 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 3% Hybrid, and 1% Remote job distribution, with an average salary of $65,042 per year, or $31.3 per hour.
IT Vendor Financials & Contract Manager

IT Vendor Financials & Contract Manager

Deloitte

Hartford, CT • On-site, Remote

Other

Posted yesterday

Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

59th of 138 rated financial services

Job description

Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Manager to join the Vendor Management Office (VMO).

In this role, you will lead strategic IT vendor management initiatives that support the Deloitte US Firm and critical enterprise technology programs across Cyber, Product Engineering, Infrastructure, and Customer Experience. You will oversee key technology vendor relationships to drive performance, financial optimization, risk alignment, and governance maturity across the vendor portfolio.

This role combines strategic vendor oversight, financial management, and performance governance, enabled through ServiceNow, automation, and AI-driven capabilities.

Recruiting for this role ends on May 31, 2026

Work you'll do 

As a Manager within the DT-US VMO, you will operate at the intersection of technology, finance, risk, and operations to ensure Deloitte maximizes value from its strategic technology partners. You will balance hands-on governance with strategic oversight, bringing structure, transparency, and data-driven insights to vendor decision-making. This position requires a leader who can influence stakeholders within a matrixed organization, drive accountability with external partners, and continuously evolve vendor management capabilities to support enterprise growth and innovation. Key responsibilities include:

Vendor Strategy & Governance

  • Lead end-to-end vendor lifecycle governance (onboarding through renewal or exit)
  • Drive annual refresh of the DT-US vendor strategy in partnership with technology leaders
  • Serve as a strategic advisor to business and technology stakeholders on vendor selection and performance
  • Ensure alignment of vendor onboarding and engagement with enterprise technology strategy and compliance requirements
  • Partner with Global Procurement and the Global VMO to align U.S. and Global vendor strategies

Performance & Financial Management

  • Oversee vendor performance management, including SLA compliance and internal SLO alignment
  • Develop and manage vendor scorecards, dashboards, and executive-level reporting
  • Monitor KPIs and resolve vendor performance or service quality issues
  • Lead remediation and escalation management for operational or performance concerns
  • Manage vendor financial oversight, including budgeting, forecasting, cost optimization, and savings identification
  • Support data-driven technology decision-making through analytics and reporting

Automation & Continuous Improvement

  • Leverage ServiceNow and Gen/Agentic AI-enabled automation to standardize and modernize vendor lifecycle management
  • Implement workflow automation, performance monitoring, and predictive insights to enhance transparency and reduce manual effort
  • Drive continuous improvement and governance maturity across the vendor portfolio

Cross-Functional Collaboration

  • Partner with Procurement, Legal, Finance, Cyber, Risk, and Service Area owners to ensure vendor performance aligns with business outcomes
  • Lead cross-functional initiatives across technology and corporate functions

Qualifications Required:

  • Bachelor's degree
  • 6+ years of experience focusing directly on IT vendor management, ecosystem and partner management, supplier governance, strategic sourcing, commercial operations, or enterprise technology operations
  • 2+ years of recent experience using ServiceNow for vendor lifecycle governance and workflow automation, including exposure to modules such as:
    • Vendor Management Workspace
    • Third-Party Risk Management (TPRM)
    • Service Level Management (SLM)
    • Contract Management Pro
    • Performance Analytics (PA)
    • Strategic Portfolio Management (SPM)
    • IT Service Management (ITSM)
  • 1+ year working on vendor financial management (budgeting, forecasting, cost optimization)
  • Bachelors Degree in Business, Information Technology, MIS, etc.
  • Limited immigration sponsorship may be available
  • Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office

Preferred

  • Experience managing vendor SLA compliance and SLO frameworks
  • Experience establishing or transforming a Vendor Management Office (VMO) or enterprise governance function
  • Strong strategic, analytical, and critical thinking skills
  • Background in enterprise IT organizations
  • Experience leveraging AI, predictive analytics, or advanced reporting tools within ServiceNow or similar platforms
  • Familiarity with IT financial management, chargeback/showback models, or enterprise technology cost optimization
  • Experience developing vendor market intelligence and risk assessment models
  • Strong executive presence and experience preparing materials for CIO-level audiences
  • MBA or equivalent graduate degree

Why Join DT-US?

DT-US powers the technology ecosystem behind Deloitte's U.S. businesses. You will join a forward-looking organization focused on innovation, operational excellence, and scalable governance models that enable enterprise transformation.

If you are a strategic, data-driven leader passionate about vendor governance, automation, and enterprise impact, we encourage you to apply.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $93,000 to $171,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

EA_ExpHire

#LH-1

Qualifications:

Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Manager to join the Vendor Management Office (VMO).

In this role, you will lead strategic IT vendor management initiatives that support the Deloitte US Firm and critical enterprise technology programs across Cyber, Product Engineering, Infrastructure, and Customer Experience. You will oversee key technology vendor relationships to drive performance, financial optimization, risk alignment, and governance maturity across the vendor portfolio.

This role combines strategic vendor oversight, financial management, and performance governance, enabled through ServiceNow, automation, and AI-driven capabilities.

Recruiting for this role ends on May 31, 2026

Work you'll do 

As a Manager within the DT-US VMO, you will operate at the intersection of technology, finance, risk, and operations to ensure Deloitte maximizes value from its strategic technology partners. You will balance hands-on governance with strategic oversight, bringing structure, transparency, and data-driven insights to vendor decision-making. This position requires a leader who can influence stakeholders within a matrixed organization, drive accountability with external partners, and continuously evolve vendor management capabilities to support enterprise growth and innovation. Key responsibilities include:

Vendor Strategy & Governance

  • Lead end-to-end vendor lifecycle governance (onboarding through renewal or exit)
  • Drive annual refresh of the DT-US vendor strategy in partnership with technology leaders
  • Serve as a strategic advisor to business and technology stakeholders on vendor selection and performance
  • Ensure alignment of vendor onboarding and engagement with enterprise technology strategy and compliance requirements
  • Partner with Global Procurement and the Global VMO to align U.S. and Global vendor strategies

Performance & Financial Management

  • Oversee vendor performance management, including SLA compliance and internal SLO alignment
  • Develop and manage vendor scorecards, dashboards, and executive-level reporting
  • Monitor KPIs and resolve vendor performance or service quality issues
  • Lead remediation and escalation management for operational or performance concerns
  • Manage vendor financial oversight, including budgeting, forecasting, cost optimization, and savings identification
  • Support data-driven technology decision-making through analytics and reporting

Automation & Continuous Improvement

  • Leverage ServiceNow and Gen/Agentic AI-enabled automation to standardize and modernize vendor lifecycle management
  • Implement workflow automation, performance monitoring, and predictive insights to enhance transparency and reduce manual effort
  • Drive continuous improvement and governance maturity across the vendor portfolio

Cross-Functional Collaboration

  • Partner with Procurement, Legal, Finance, Cyber, Risk, and Service Area owners to ensure vendor performance aligns with business outcomes
  • Lead cross-functional initiatives across technology and corporate functions

Qualifications Required:

  • Bachelor's degree
  • 6+ years of experience focusing directly on IT vendor management, ecosystem and partner management, supplier governance, strategic sourcing, commercial operations, or enterprise technology operations
  • 2+ years of recent experience using ServiceNow for vendor lifecycle governance and workflow automation, including exposure to modules such as:
    • Vendor Management Workspace
    • Third-Party Risk Management (TPRM)
    • Service Level Management (SLM)
    • Contract Management Pro
    • Performance Analytics (PA)
    • Strategic Portfolio Management (SPM)
    • IT Service Management (ITSM)
  • 1+ year working on vendor financial management (budgeting, forecasting, cost optimization)
  • Bachelors Degree in Business, Information Technology, MIS, etc.
  • Limited immigration sponsorship may be available
  • Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office

Preferred

  • Experience managing vendor SLA compliance and SLO frameworks
  • Experience establishing or transforming a Vendor Management Office (VMO) or enterprise governance function
  • Strong strategic, analytical, and critical thinking skills
  • Background in enterprise IT organizations
  • Experience leveraging AI, predictive analytics, or advanced reporting tools within ServiceNow or similar platforms
  • Familiarity with IT financial management, chargeback/showback models, or enterprise technology cost optimization
  • Experience developing vendor market intelligence and risk assessment models
  • Strong executive presence and experience preparing materials for CIO-level audiences
  • MBA or equivalent graduate degree

Why Join DT-US?

DT-US powers the technology ecosystem behind Deloitte's U.S. businesses. You will join a forward-looking organization focused on innovation, operational excellence, and scalable governance models that enable enterprise transformation.

If you are a strategic, data-driven leader passionate about vendor governance, automation, and enterprise impact, we encourage you to apply.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $93,000 to $171,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

EA_ExpHire

#LH-1

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