Manager Commercial Operations Jobs in Springfield, MA

General Job Description
Commercial Account Managers are responsible for managing commercial pest management programs for food manufacturing and other regulated facilities. Candidates must have direct experience supporting accounts subject to AIB, SQF, BRCGS, and USDA audits. This role is responsible for overseeing branch accounts, maintaining audit readiness, ensuring quality and operational consistency, conducting quality assurance audits, analyzing pest activity trends, supporting training initiatives, coordinating operations, and building strong client relationships.
Essential Duties and Responsibilities
• Account Oversight & Client Management
• Manage branch accounts, including setup, installations, and cleanouts.
• Conduct client retention follow-ups and ensure satisfaction.
• Handle account-related escalations in collaboration with Service Supervisors and Branch
Manager.
• Perform annual account assessments and trend reporting.
Quality & Compliance
• Conduct quarterly Quality Audits and ride-along for operational compliance.
• Prepare for and coordinate mobile audits, SOP compliance checks, and audit
documentation.
• Identify operational trends and proactively recommend improvements.
Training & Operational Support
• Support Service Supervisors and technicians in operational standards, process updates,
and best practices.
• Assist with training initiatives, focusing on account management, service quality, and
customer experience.
Communication & Coordination
• Maintain clear, timely communication with Branch Manager, Service Supervisors, and
Operations leadership.
• Escalate issues promptly and ensure information flow regarding policy updates, process
changes, and company news.
Competencies
• Problem Solving & Analysis: Identifies operational issues, develops solutions, and
drives account improvement.
• Project Management: Plans, coordinates, and executes audits, installs, and account
activities efficiently.
• Customer Service: Maintains strong client relationships and addresses concerns
promptly.
• Technical & QA Skills: Performs audits, ride-alongs, and quality assessments
accurately.
• Communication & Collaboration: Engages effectively with branch leadership and field
staff.
• Leadership (Non-Supervisory): Influences operational practices and account standards.
• Change Management & Initiative: Adapts to process changes and proactively seeks
improvement opportunities.
• Organizational Support & Ethics: Upholds company values, policies, and ethical
standards.
Qualifications
• Education/Experience: Minimum of 2 years related experience or equivalent
combination of education and experience.
• Language Ability: Ability to read, interpret, and communicate documents and reports
clearly.
• Math Ability: Ability to calculate figures, percentages, areas, and volumes accurately.
• Reasoning Ability: Ability to apply common sense to solve routine and non-routine
problems.
• Computer Skills: Proficiency in Microsoft Office, Internet applications, and order
processing systems.
• Certificates/Licenses:
• Valid driver's license with minimal violations.
• Commercial Applicator License (Core or equivalent) as required in the states in
which the employee operates.
Work Environment
• Frequently works outdoors and in various customer locations
• Noise levels are typically moderate
• Exposure to weather and environmental conditions may occur.
Physical Demands
• Regularly required to sit, stand, walk, squat, reach, talk and hear.
• Lifting is required occasionally, up to 50lbs.
• Must be able to drive safely and perform on-site inspections
Why Braman?
Braman is a fourth-generation, family-owned company with over 135 years of history. We've grown from a small local business into a trusted industry leader-but what's stayed the same is how we operate.
We're guided by three core values: pride, honesty, and quality.
That means taking ownership of our work, doing right by our customers and each other, and delivering results we stand behind.
Just as important-we value people as much as performance. You'll be part of a team that is collaborative, accountable, and committed to helping you grow. Your work matters here, and so does how you're supported doing it.
Pay Range: $60,000 - $70,000 per year