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Manager Care Management Jobs in Rochester, NY (NOW HIRING)

Villa of Hope

Children's Care Manager

Rochester, NY · On-site

$20 - $25/hr

Children's Case Management SUPERVISOR: Program Manager JOB SUMMARY: Under the general direction of the Program Manager, provides Care Management services to youth who have a mental health diagnosis ...

lri

Care Manager

Rochester, NY · On-site

$23.12/hr

Crisis management and safety planning using the Columbia Protocol and other best practices. * Completes all required documentation, in timelines in accordance with program standards. Care Manager ...

lri

Care Manager

Rochester, NY

$23.12/hr

Crisis management and safety planning using the Columbia Protocol and other best practices. * Completes all required documentation, in timelines in accordance with program standards. Care Manager ...

Liberty Resources

Care Manager

Rochester, NY · On-site

$23.12/hr

Crisis management and safety planning using the Columbia Protocol and other best practices. * Completes all required documentation, in timelines in accordance with program standards. Care Manager ...

The Arc of Monroe

Social Care Navigator FT

Rochester, NY · On-site

$21.50 - $22.50/hr

... about managing care-it's about championing human dignity, privacy, and respect. You'll build meaningful relationships, advocate for fairness, and inspire community engagement, all while helping ...

Highland Hospital

RN Case Manager (Hospital)

Rochester, NY · On-site

$77K - $93K/yr

Identify resources for patient self-management planning and discharge * Assist in developing and implementing care plans for medically complex patients * Prepares patient for discharge by referring ...

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All JobsCare Management JobsManager Care Management JobsManager Care Management Jobs in Rochester, NY

Manager Care Management information

See Rochester, NY salary details

$25.7K

$55.6K

$99.2K

How much do manager care management jobs pay per year?

As of Aug 8, 2026, the average yearly pay for manager care management in Rochester, NY is $55,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $63,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a manager care management, and how can they be addressed?

Managers in Care Management often face challenges such as coordinating care across multiple departments, managing patient caseloads efficiently, and ensuring compliance with complex healthcare regulations. Effective communication, strong organizational skills, and a proactive approach to problem-solving are essential to overcome these hurdles. Collaborating closely with interdisciplinary teams and staying updated on best practices can also help maintain high standards of patient care and streamline processes.

What does a manager care management do?

A Manager of Care Management oversees teams that coordinate and manage patient care, often within hospitals, clinics, or insurance organizations. Their primary role is to ensure that patients receive effective, efficient, and high-quality care throughout their healthcare journey. They supervise care managers, develop care plans, monitor patient outcomes, and work to improve processes and compliance with regulations. Additionally, they collaborate with healthcare providers, social services, and families to ensure the best possible patient outcomes.

What is the difference between Manager Care Management vs Care Coordinator?

AspectManager Care ManagementCare Coordinator
CredentialsRN, LPN, or relevant healthcare certificationsRN, LPN, or relevant healthcare certifications
Work EnvironmentSupervisory role overseeing care teams and programsDirect patient interaction and coordination of services
Employer & Industry UsageHospitals, insurance companies, healthcare organizationsHospitals, clinics, community health programs

While both roles focus on patient care, the Manager Care Management oversees care teams and program operations, whereas the Care Coordinator directly manages patient care plans and services. The Manager typically has more leadership responsibilities, while the Care Coordinator focuses on day-to-day patient interactions.

What are the key skills and qualifications needed to thrive as a manager care management, and why are they important?

To thrive as a Manager Care Management, you need a solid background in nursing or social work, strong leadership abilities, and a relevant degree or certification such as RN, LCSW, or CCM. Familiarity with care management software, electronic health records, and utilization review systems is typically required. Outstanding communication, problem-solving, and team management skills help motivate staff and coordinate complex care plans. These competencies ensure effective care coordination, regulatory compliance, and improved patient outcomes in healthcare organizations.
What are the most commonly searched types of Care Management jobs in Rochester, NY? The most popular types of Care Management jobs in Rochester, NY are:
What are popular job titles related to Manager Care Management jobs in Rochester, NY? For Manager Care Management jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Manager Care Management jobs in Rochester, NY look for? The top searched job categories for Manager Care Management jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Manager Care Management jobs? Cities near Rochester, NY with the most Manager Care Management job openings:
Manager Care Management jobs near you
Infographic showing various Manager Care Management job openings in Rochester, NY as of August 2026, with employment types broken down into 81% Full Time, 14% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $55,606 per year, or $26.7 per hour.

Supervisor of Care Management, Health Homes (Rochester, New York / Hybrid)

FreedomCare

Rochester, NY • On-site, Remote

Full-time

Medical, Retirement

Re-posted 11 days ago

FreedomCare rating

6.9

Company rating: 6.9 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

47th of 239 rated social care providers

Job description

About our Company
FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
  • Here For You (An attitude of service, empathy, and availability)
  • Own It (Drive and ownership)
  • Do the Right Thing (High integrity)
  • Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Supervisor of Care Management for our Care Management team.
Department & Position Overview:
The Supervisor of Care Management is a working people leader responsible for supporting day-to-day operations of the Health Home Care Management Program and helping ensure patients receive high-quality, compliant services. This role provides direct oversight, coaching, and escalation support to Care Managers while carrying a reduced caseload and reinforcing documentation quality, regulatory compliance, and service standards.
Every Day You Will:
  • Serve as the direct people leader for Care Managers, providing day-to-day guidance, coaching, performance feedback, and support on escalated or complex patient and operational issues.
  • Manage crisis-related situations by advising on response steps, monitoring incidents, and ensuring timely and appropriate incident reporting.
  • Carry a reduced caseload while modeling best practices in care management, documentation, patient engagement, and follow-through.
  • Conduct audits of patient and collateral interactions, patient charts, and assessments to ensure accuracy, quality, and compliance with Health Home NYS and Lead Health Home requirements.
  • Review and sign off on patient assessments in UAS-NY and review monthly HML questionnaires for consistency and completeness.
  • Support onboarding, training, job shadowing, and ongoing development of Care Managers to improve performance, consistency, and service delivery.
  • Supervises and supports Care Managers in the field through coaching, case consultation, and real-time problem solving to promote quality outcomes and operational effectiveness.
  • Partners with the Training team to support onboarding, ongoing staff development, competency reinforcement, and continued education initiatives for Care Managers; identifies training opportunities, reinforces best practices, and supports staff in meeting quality and performance expectations.
  • Collaborates with the Referral team to coordinate timely member assignments, streamline referral workflows, address operational barriers, and ensure effective communication between departments to support efficient care management services and member engagement.
  • Monitors and drives productivity metrics to maintain billable service rates above established benchmarks, including a minimum 90% billable compliance standard.
  • Oversees adherence to Care Management timelines and documentation requirements to ensure readiness for Lead Health Home audits and achievement of audit passing benchmarks as a core departmental KPI.
  • Provides coaching, corrective guidance, and performance support to Care Managers related to documentation standards, productivity expectations, and quality improvement initiatives.
  • Review and approve referrals from internal, community, and Lead Health Home sources and coordinate with relevant partners to support appropriate patient assignment and follow-up.

Ideal Candidate Will Possess:
  • Master's degree in Social Work required.
  • 3+ years of Health Home Care Management experience required.
  • 3+ years of supervisory experience leading clinicians and/or Care Managers who provide direct services to individuals with serious mental illness and/or chronic substance use disorders required.
  • Strong working knowledge of Health Home NYS requirements, Lead Health Home policies, and community-based care resources.
  • Strong leadership, coaching, and performance management skills, with the ability to develop team capability and accountability.
  • Strong judgment and decision-making skills, with the ability to navigate escalations, crisis situations, and competing priorities.
  • Strong written and verbal communication skills, including the ability to engage effectively with patients, families, community providers, and internal stakeholders.
  • Strong attention to detail and ability to audit documentation, monitor quality, and identify compliance risks or gaps.
  • Demonstrates strong time management, organizational, and executive functioning skills, with the ability to effectively prioritize competing responsibilities, manage multiple deadlines, and perform successfully in a fast-paced environment with frequent interruptions and shifting priorities.
  • Demonstrated ability to analyze data, track outcomes, and use reporting to inform follow-up and performance improvement.
  • Ability to travel in the field to support patients, accompany appointments, and respond to escalated situations.
  • Proficiency using care management and documentation systems such as Netsmart, Foothold, Salesforce, and UAS-NY.

Nice-to-Haves:
  • Prior leadership experience in a behavioral health or healthcare setting preferred.
  • Experience in the New York State Health Homes program preferred.
  • Experience using systems such as Netsmart, Foothold, and Salesforce preferred.
  • Bilingual Spanish preferred.

Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
#INDLV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $29.00 and $33.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range
$29-$33 USD

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