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Manager Application Support Engineer Jobs in New York

Octaura

Platform Support Engineer

New York, NY · Hybrid

$100K - $150K/yr

The role in a nutshell The Platform Support Engineer will join Octaura's Platform Support team to ... The ideal candidate must have 5+ years' work experience In application support, preferably in the ...

Citizens

Manager Application Security

Iselin, NJ · On-site +1

$133K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Description Manager, Application Security Hybrid Work Arrangement Hybrid work arrangement required ... As part of the cybersecurity organization, this role partners closely with engineering, platform ...

Citizens

Manager Application Security

Iselin, NJ · On-site +1

$133K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Description Manager, Application Security Hybrid Work Arrangement Hybrid work arrangement required ... As part of the cybersecurity organization, this role partners closely with engineering, platform ...

City of New York

Application Support Technician

Manhattan, NY · On-site

$100K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... Sterling Integrator - Programming experience in a mainframe or UNIX business application ... Yards IT SERVICE MANAGEMENT SPECIALI - 95713 Qualifications 1. A baccalaureate degree from an ...

CIBC

Application Support Consultant

New York, NY · Hybrid

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll have the flexibility to manage your work activities within a hybrid work arrangement where ... Collaborate : Work closely with Business Analysts and Developers on bug fixes and new product ...

CIBC

Application Support Consultant

New York, NY · On-site

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll have the flexibility to manage your work activities within a hybrid work arrangement where ... Collaborate : Work closely with Business Analysts and Developers on bug fixes and new product ...

CIBC US

Application Support Consultant

New York, NY · Hybrid

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You'll have the flexibility to manage your work activities within a hybrid work arrangement where ... Collaborate : Work closely with Business Analysts and Developers on bug fixes and new product ...

CYNET SYSTEMS

Application Support

New York, NY · On-site

$45 - $50/hr

Pay Range: $45hr - $50hr Requirement/Must Have: * 8-12 years in Application/Production Support ... Stakeholder management experience. * Experience in onsite-offshore model. * Strong analytical and ...

WB Solutions LLC

Application Support Lead

Manhattan, NY · On-site

Application Support Lead NYC, NY Only Local Mandatory Areas Application Support Stakeholder Management ITIL Application Support (Onsite Service Lead) Role SummaryThe Onsite Service Lead will act as ...

Octaura

Platform Support Engineer

New York, NY · On-site

$100K - $150K/yr

  • Medical

  • PTO

The role in a nutshell The Platform Support Engineer will join Octaura's Platform Support team to ... The ideal candidate must have 5+ years' work experience In application support, preferably in the ...

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All JobsApplication Support Engineer JobsManager Application Support Engineer JobsManager Application Support Engineer Jobs in New York

Manager Application Support Engineer information

What is the difference between Manager Application Support Engineer vs Application Support Engineer?

AspectManager Application Support EngineerApplication Support Engineer
CredentialsBachelor's degree, relevant certifications, leadership experienceBachelor's degree, technical certifications often preferred
Work EnvironmentTeam leadership, client communication, strategic planningTechnical troubleshooting, user support, system monitoring
Employer & Industry UsageIT departments, software companies, enterprise environmentsIT support teams, software vendors, tech companies
Search & Comparison IntentUnderstanding managerial roles in application supportTechnical support roles, troubleshooting skills

The Manager Application Support Engineer typically oversees support teams, manages client relationships, and aligns support strategies with business goals. In contrast, the Application Support Engineer focuses on technical troubleshooting, resolving user issues, and maintaining system performance. Both roles require technical knowledge, but the manager position emphasizes leadership and strategic planning.

What does a Manager Application Support Engineer do?

A Manager Application Support Engineer oversees the support and maintenance of software applications, ensuring their stability, performance, and availability. They coordinate support teams, troubleshoot complex issues, and implement solutions, often using tools like ticketing systems and monitoring software. Strong technical knowledge, leadership skills, and experience with application environments are essential for this role.

What are the most commonly searched types of Application Support Engineer jobs in New York?

The most popular types of Application Support Engineer jobs in New York are:

What are popular job titles related to Manager Application Support Engineer jobs in New York?

For Manager Application Support Engineer jobs in New York, the most frequently searched job titles are:

What job categories do people searching Manager Application Support Engineer jobs in New York look for?

The top searched job categories for Manager Application Support Engineer jobs in New York are:

What cities in New York are hiring for Manager Application Support Engineer jobs?

Cities in New York with the most Manager Application Support Engineer job openings:

Manager Application Support Engineer jobs near you

Application Support Engineer - Blueflame AI (New York)

Datasite

New York, NY • On-site

$100K - $169K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing
and more. Here you'll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany. They all, collectively, define the future for business growth.
Apply for one position or as many as you like. Talent doesn't always just go in one direction or fit in a single box. We're happy to see whatever your superpower is and find the best place for it to flourish.
Get started now, we look forward to meeting you..
Job Description:
Why Work with Us
At Blueflame AI for Datasite, you will be part of a dynamic team that is at the forefront of AI technology in the investment management and dealmaking industry. You will have the opportunity to work with cutting-edge products and make a significant impact on our clients' success. Join us to be part of a company that values innovation, client satisfaction, and continuous improvement.
As an Application Support (Backline Support Engineer) at Blueflame AI, you will play a critical role in bridging the gap between our Customer Support and Engineering teams. You will be responsible for resolving complex technical issues, providing advanced support directly to our clients, and collaborating with engineering to enhance our products and services.
This position is based in our New York City office and follows a hybrid work model. Employees in this location work on-site (3) three days per week.
Responsibilities
  • Investigate and resolve complex technical issues escalated from customer success teams.
  • Analyze platform logs and, when necessary, review associated code to diagnose problems.
  • Troubleshoot advanced technical challenges to ensure timely and effective solutions.
  • Document issues and resolutions, contributing to the knowledge base for continuous improvement.
  • Work directly with Engineering to identify, report, and resolve product bugs and enhancements.
  • Collaborate with Product teams to enhance the knowledge base and inform the product roadmap based on support insights.

What You Bring
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-5 years of experience in a technical support or engineering role, preferably at the Tier 3 level.
  • Proficiency in Python and experience with AWS-based applications.
  • Strong problem-solving skills; able to work independently and collaboratively.
  • Experience with ticketing systems, especially Jira
  • Excellent communication and interpersonal abilities.
  • Familiarity with APIs and integration with other platforms.
  • Experience with Elasticsearch or similar log management tools.
  • Administrative experience with Microsoft products (SharePoint, O365, OneNote), including managing permissions and troubleshooting syncing and integration issues.
  • Preferred Experience in the financial technology or investment management industry.

#LI-Blueflame
The base salary range represents the estimated low and high end for this position based on a good faith assessment of the role and market data at the time of posting. Consistent with applicable law, each candidate's compensation offer may vary and will be determined based on but not limited to, your geographic region, skills, qualifications, and experience along with the requirements of the position. This position may be eligible for bonuses, commissions, or overtime if applicable. Benefits include health insurance (medical, dental, vision), a retirement savings plan, paid time off, and other employee benefits. Specific details will be provided during the interview process. Datasite reserves the right to modify this pay range at any time.
$100,600.00 - $169,800.00
Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.

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