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Manager Application Support Engineer Jobs in New York

BuzzClan

Application Support Engineer

Manhattan, NY · On-site

We are seeking an experienced Aladdin Application Support Engineer to join our Trading Technology ... Manage and troubleshoot broker mapping and static data setup within Aladdin to support accurate ...

OSTTRA

Application Support Engineer

New York, NY · On-site

... Engineer to join our team in New York City. In this role, you will provide critical 2nd-line ... Reporting directly to the Regional Application Support Manager, you will work closely with a global ...

Made4net

Application Support Engineer

Teaneck, NJ

$70K/yr

The Application Support Engineer plays a critical role in supporting Made4net customers by ensuring ... Experience supporting enterprise systems such as ERP or CRM platforms * Strong computer and ...

intenseye

Application Support Engineer

New York, NY

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding ... Customer support & relationship management * Handle inbound customer inquiries via chat and email ...

intenseye

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding ... Customer support & relationship management * Handle inbound customer inquiries via chat and email ...

intenseye

Application Support Engineer

New York, NY

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding ... Customer support & relationship management * Handle inbound customer inquiries via chat and email ...

AQR

Application Support Engineer

Greenwich, CT · On-site

$110K - $140K/yr

About AQR Capital Management AQR is a global investment firm built at the intersection of financial ... Your Role We are seeking an Application Support Engineer who will work at the boundary of the ...

AQR

Application Support Engineer

Greenwich, CT · On-site

$110K - $140K/yr

About AQR Capital Management AQR is a global investment firm built at the intersection of financial ... Your Role We are seeking an Application Support Engineer who will work at the boundary of the ...

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All JobsApplication Support Engineer JobsManager Application Support Engineer JobsManager Application Support Engineer Jobs in New York

Manager Application Support Engineer information

What is the difference between Manager Application Support Engineer vs Application Support Engineer?

AspectManager Application Support EngineerApplication Support Engineer
CredentialsBachelor's degree, relevant certifications, leadership experienceBachelor's degree, technical certifications often preferred
Work EnvironmentTeam leadership, client communication, strategic planningTechnical troubleshooting, user support, system monitoring
Employer & Industry UsageIT departments, software companies, enterprise environmentsIT support teams, software vendors, tech companies
Search & Comparison IntentUnderstanding managerial roles in application supportTechnical support roles, troubleshooting skills

The Manager Application Support Engineer typically oversees support teams, manages client relationships, and aligns support strategies with business goals. In contrast, the Application Support Engineer focuses on technical troubleshooting, resolving user issues, and maintaining system performance. Both roles require technical knowledge, but the manager position emphasizes leadership and strategic planning.

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Manager Application Support Engineer jobs near you
Application Support Engineer

Application Support Engineer

NAVA Software Solutions

Montvale, NJ • On-site

Full-time

Posted 6 days ago

Job description

NAVA Software solutions is looking for a Application Support Engineer
Details:
Application Support Engineer
Location- Edison, NJ/Montvale, NJ
Duration- Full Time/ Direct Hire
We are looking for passionate and hardworking Application Support Engineer to lead the production support services for this product and to manage client relationships.
RESPONSIBILITIES
  • Manage a team of offshore engineers, prioritize incidents and requests to ensure service targets and SLAs are met and maintain high support service quality.
  • Take ownership of incidents and requests, working directly with the users and/or platform support team to investigate, troubleshoot, debug, and resolve technical issues arising from their service use.
  • Provide regular status updates on incidents assigned and coordinate with the members of the global support team
  • Build and maintain a thorough understanding of the vendor product, its deployment, and how customers use the software and services.
  • Coordinate/escalate with internal teams to ensure practical and efficient incident investigation and resolution. Various teams are - global support team, application support, Rapid Response Team (RRT), QA, Operations and DBA, Business/domain support, Development, Platform team, ID management team, Delivery, Service Management, third-party vendor.
  • Participate and contribute in cross-functional war rooms, lead war rooms where needed in issue resolution
  • Work within the systems and procedures to ensure the successful delivery of Orion's support across a growing user base, maintaining service integrity.
  • Create or review technical assessment and root cause analysis documents
  • Contribute to and improve Orion's knowledge systems through authoring and maintaining knowledge collateral, including troubleshooting and how-do-I guides.
  • Assist with unexpected events or failures which limit customer(s) use of the product, work to restore services rapidly, and effectively communicate to the customer to maintain their confidence.
  • Investigate and diagnose issues arising with the Azure resources used to deliver the service, act, or escalate where necessary.

KEY QUALIFICATIONS
  • Experience with Azure Kubernetes Services (AKS) and related troubleshooting (an Azure/Kubernetes admin - who also knows Operating Systems)
  • Understanding of Kubernetes and it's architecture
  • Familiarity with microservices architecture and container orchestration with Kubernetes.
  • Operating procedures of Kubernetes (kubectl, deployment, services, troubleshooting, Grafana, Prometheus)
  • Deep understanding of Microsoft Azure (Management groups, Azure policies, AKS, key vault, Application Insights, Application Gateway)
  • Deep knowledge of Microsoft Azure DevOps Tools (Pipelines, Release pipelines, Azure DevOps Boards)
  • Logging into Pods and containers
  • Understanding of docker images
  • CI/CD - DevOps of containers image into Kubernetes
  • Understanding of Operating system, Ubuntu
  • Understanding of Azure Cloud
  • Familiarity with MongoDB and PostgreSQL (nice to have)
  • Strong sense of ownership and integrity demonstrated through clear communication and collaboration.
  • Experience in managing and scaling distributed systems in a public, private, or hybrid cloud environment.
  • Strong drive to automate manual operations and to improve them through repeated iteration.
  • Good understanding of various Azure cloud services and resources.
  • Familiarity with Continuous Integration and Continuous Delivery processes and a solid understanding of the software development life cycle.
  • Excellent troubleshooting and problem-solving skills.
  • Experience with disaster recovery, and capacity planning.
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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