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Manager Application Support Engineer Jobs in New York

Crypto.com

Application Support Engineer (US)

New York, NY · Hybrid

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a ... Provide expert-level remote management, administration, and support for Production and Demo trading ...

Crypto.com

Application Support Engineer (US)

New York, NY · On-site

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a ... Provide expert-level remote management, administration, and support for Production and Demo trading ...

DTCC

Lead Application Support Engineer

Jersey City, NJ · On-site

... Application Support, Production Support, Site Reliability Engineering (SRE), or related roles ... Queue Manager administration * Channel troubleshooting * Message flow analysis * Experience with ...

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

The ideal candidate will bring hands-on experience in application support and development ... Manage impact analysis, escalate critical issues to management, and work proactively with ...

DTCC

Senior Application Support Engineer (SRE)

Jersey City, NJ · On-site

$62.25 - $82.75/hr

As a Senior Application Support Engineer (SRE), you will play a critical role in ensuring the ... Own and drive incident, problem, and major incident management, including post-incident reviews and ...

DTCC

Senior Application Support Engineer (SRE)

Jersey City, NJ · On-site

$59.50 - $79/hr

As a Senior Application Support Engineer (SRE), you will play a critical role in ensuring the ... Own and drive incident, problem, and major incident management, including post-incident reviews and ...

Morgan Stanley

Application Support

New York, NY

This is a Lead Software Production Management & Reliability Engineering position at Director level ... This position will mainly perform DevOps/ SRE role in Application support, Platform Stability and ...

Morgan Stanley

Application Support

New York, NY · On-site

This is a Lead Software Production Management & Reliability Engineering position at Director level ... This position will mainly perform DevOps/ SRE role in Application support, Platform Stability and ...

Cooley LLP

Product Support Engineer

New York, NY · On-site

... application portfolio. Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and ...

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All JobsApplication Support Engineer JobsManager Application Support Engineer JobsManager Application Support Engineer Jobs in New York

Manager Application Support Engineer information

What is the difference between Manager Application Support Engineer vs Application Support Engineer?

AspectManager Application Support EngineerApplication Support Engineer
CredentialsBachelor's degree, relevant certifications, leadership experienceBachelor's degree, technical certifications often preferred
Work EnvironmentTeam leadership, client communication, strategic planningTechnical troubleshooting, user support, system monitoring
Employer & Industry UsageIT departments, software companies, enterprise environmentsIT support teams, software vendors, tech companies
Search & Comparison IntentUnderstanding managerial roles in application supportTechnical support roles, troubleshooting skills

The Manager Application Support Engineer typically oversees support teams, manages client relationships, and aligns support strategies with business goals. In contrast, the Application Support Engineer focuses on technical troubleshooting, resolving user issues, and maintaining system performance. Both roles require technical knowledge, but the manager position emphasizes leadership and strategic planning.

What does a Manager Application Support Engineer do?

A Manager Application Support Engineer oversees the support and maintenance of software applications, ensuring their stability, performance, and availability. They coordinate support teams, troubleshoot complex issues, and implement solutions, often using tools like ticketing systems and monitoring software. Strong technical knowledge, leadership skills, and experience with application environments are essential for this role.

What are the most commonly searched types of Application Support Engineer jobs in New York?

The most popular types of Application Support Engineer jobs in New York are:

What are popular job titles related to Manager Application Support Engineer jobs in New York?

For Manager Application Support Engineer jobs in New York, the most frequently searched job titles are:

What job categories do people searching Manager Application Support Engineer jobs in New York look for?

The top searched job categories for Manager Application Support Engineer jobs in New York are:

What cities in New York are hiring for Manager Application Support Engineer jobs?

Cities in New York with the most Manager Application Support Engineer job openings:

Manager Application Support Engineer jobs near you

Application Support Engineer (US)

Crypto.com

New York, NY • Hybrid

$70K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments. This is a hands-on role suited for someone who thrives in a fast-paced, mission-critical environment and takes ownership of operational excellence.

Responsibilities
  • Partner Support: Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers. Respond to partner questions and incidents through established communication channels, including Slack and Teams.
  • Production Support & Monitoring: Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.
  • Daily Operations - Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.
  • Incident & Problem Management: Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews.
  • Performance Tuning: Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.
  • Change & Release Support: Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
  • Shift Handover & Documentation: Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.
  • Process Improvement & Automation: Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows.
  • Collaboration: Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.
Requirements
  • 2-5 years of experience supporting production software applications, technical platforms, integrations, partner-facing systems, client-facing operations, trading support, or market monitoring role
  • Experience with trading platforms, prediction markets, exchanges, or real-time transactional environments.
  • Hands-on experience with SQL and relational databases.
  • Familiarity with APIs, webhooks, data feeds, and log/metrics investigation tools for troubleshooting integrations.
  • Strong technical troubleshooting and incident-management skills in an SLA-driven environment.
  • Excellent written and verbal communication skills, including explaining complex issues clearly to non-technical stakeholders.
  • Willingness to occasionally work nights and weekends.
Nice to have
  • Experience working with B2B partners or institutional clients in a fast-paced environment
  • Familiarity with Linux command-line tools for inspecting logs, processes, and system behavior.
  • Exposure to financial/messaging protocols (e.g., FIX, REST, WebSockets, Kafka).
  • Basic scripting or automation experience using Python or Bash.
  • Experience with monitoring/observability tools (e.g., Grafana, Splunk, Zabbix).
  • Familiarity with cloud environments, including AWS.
$70,000 - $110,000 a year
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 
Work Flexibility Adoption. Flexi-work hour and hybrid set-up
Aspire career alternatives through us - our internal mobility program offers employees a new scope.  
 
Are you ready to kickstart your future with us? 
 
Benefits
Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
401(k) plan with employer match
Eligible for company-sponsored group health, dental, vision, and life/disability insurance
Work Flexibility Adoption. Flexi-work hour and hybrid set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  
 
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
 
 
About Crypto.com:
Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
 
Learn more at https://crypto.com. 
 
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
 
Personal data provided by applicants will be used for recruitment purposes only.
 
Please note that only shortlisted candidates will be contacted.
We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
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