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Wordpress Support Engineer Remote Jobs in New York

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · On-site +1

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

Unframe

Support Engineer (Remote)

New York, NY · Remote

About the role We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions. You'll work closely with Product and ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

My IT Crew

Senior IT Support Engineer (Remote)

Brooklyn, NY · On-site +1

$85K - $100K/yr

This position is fully remote anywhere in the United States. Ready to get off the IT machine and ... We have an opening for a Senior IT Support Engineer to join our Service Delivery Team. Senior IT ...

Radish Lab

Developer Talent Pool

New York, NY · On-site +1

We are seeking an experienced WordPress developer who is comfortable leading web projects. As a ... As a remote position, you will have the flexibility to work from anywhere. You will collaborate ...

Teal Media

Senior WordPress Backend Developer

New York, NY · On-site +1

$115K - $135K/yr

Lead & Support the Team * Mentor developers across the team through thoughtful feedback, pairing ... Remote (US) Salary The salary range for this role is $115,000 - $135,000, commensurate with ...

Runlayer

Support Engineer

New York, NY · On-site +1

... remote MCP server with Anthropic. We helped establish the protocol, and now we're building the ... About the Role As the founding Support Engineer at Runlayer, you'll be the technical frontline for ...

Northern Base

Nextthink Engineer (Remote)

Newark, NJ · Remote

$100K - $120K/yr

NextThink Engineer Location: Newark, NJ (On-site) Experience: 6-8 Years Employment Type: Full-Time ... Support Windows 10/11 administration, troubleshooting, and performance optimization. * Design self ...

Soda Data

Sales Engineer (Remote)

Brooklyn, NY · On-site +1

$100K - $130K/yr

We're hiring a remote Sales Engineer to work alongside our AEs, CRO, and the rest of the GTM team ... You've run demos, supported PoCs, and worked with AEs on real deals - now you want to do it at a ...

Soda Data

Sales Engineer (Remote)

New York, NY · Remote

$100K - $130K/yr

We're hiring a remote Sales Engineer to work alongside our AEs, CRO, and the rest of the GTM team ... You've run demos, supported PoCs, and worked with AEs on real deals - now you want to do it at a ...

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Wordpress Support Engineer Remote information

What are the key skills and qualifications needed to thrive as a WordPress Support Engineer remote, and why are they important?

To thrive as a Wordpress Support Engineer (Remote), you need strong knowledge of WordPress core, PHP, HTML/CSS, and troubleshooting skills, often backed by relevant experience or technical certifications. Familiarity with tools such as cPanel, MySQL, ticketing systems, and version control platforms like Git is typically required. Excellent communication, problem-solving abilities, and customer service orientation are key soft skills for supporting users and collaborating with remote teams. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient remote workflows.

What are some common challenges faced by WordPress Support Engineers working remotely, and how can they be effectively managed?

One of the main challenges faced by remote WordPress Support Engineers is effective communication across different time zones and ensuring timely resolution of customer issues. Remote engineers often work independently, so it's important to stay organized, proactively document solutions, and manage time efficiently. Utilizing collaboration tools like Slack, project management platforms, and detailed ticketing systems can help maintain clear communication with both customers and internal teams. Regular check-ins and knowledge-sharing among team members also foster a supportive remote work environment.

What does a WordPress Support Engineer do when working remotely?

A WordPress Support Engineer working remotely is responsible for assisting users with technical issues related to WordPress websites, including troubleshooting site errors, resolving plugin or theme conflicts, and providing guidance on best practices. They often communicate with clients via email, chat, or ticketing systems, and may also perform routine maintenance tasks such as updates and backups. Remote WordPress Support Engineers need strong problem-solving skills, excellent communication abilities, and a solid understanding of WordPress core, plugins, and hosting environments.
What are the most commonly searched types of Wordpress Support Engineer jobs in New York? The most popular types of Wordpress Support Engineer jobs in New York are:
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Wordpress Support Engineer Remote jobs near you

Support Engineer (Remote)

Unframe

New York, NY • Remote

Full-time

Re-posted 19 days ago

Job description

About Unframe

Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market.

Backed by Bessemer, Craft, and TLV Partners with $100M in Series B funding, we're building a fast-growing, revenue-generating company working with Fortune 500 customers globally.

About the role

We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions.

You'll work closely with Product and Engineering to investigate issues, communicate clearly with customers, and help improve the product based on real-world usage. The expectation is that you'll be able to go deep on technical issues independently, using AI tooling to investigate logs, understand system behavior, and reach conclusions without needing to pull in an engineer every time.

This role is for someone technical, curious, and service-oriented, who wants to be close to customers, product, and AI implementation at enterprise scale.

What you'll do

  • Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
  • Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
  • Use AI tools actively as part of your investigation workflow, to speed up analysis, understand unfamiliar parts of the product, and document findings.
  • Communicate clearly with customers and internal teams throughout the support process.
  • Document issues, solutions, and recurring patterns to build institutional knowledge across a growing set of customer solutions.
  • Contribute to internal knowledge bases and playbooks that help the team handle new solutions faster.
  • Share customer feedback and product insights with the Product team.

What we're looking for

  • 4+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role.
  • Strong troubleshooting instincts and the ability to investigate complex technical issues independently.
  • Good understanding of web applications, APIs, integrations, logs, and basic system behavior.
  • Hands-on with AI tools (ChatGPT, Claude, Copilot, or similar) and comfortable using them as part of day-to-day technical work.
  • Excellent written and spoken English.
  • Customer-first mindset with strong ownership and follow-through.
  • Ability to work in a fast-paced environment with a wide variety of products and customer contexts.
Why join us?

This role is a great fit for someone who enjoys solving real technical problems while working closely with customers, product, and engineering teams. You'll be exposed to complex enterprise environments, cutting-edge AI products, and fast product cycles with real ownership and direct impact from day one. It's an opportunity to grow quickly, learn how large-scale AI systems are deployed in the real world, and help shape the experience of some of the world's biggest companies using Unframe.

Apply