ZipRecruiter

Log In

1

Management Analyst Jobs in Raleigh, NC (NOW HIRING)

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · On-site

$83K - $111K/yr

Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners closely with technology owners and cross-functional stakeholders to identify EOL risks, track ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

The analyst collaborates with ITAM partners, including Patch Management, Infrastructure & Engineering, and other technology teams to remediate EOL assets and reduce operational risk. Additionally ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · On-site

$83K - $111K/yr

Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners closely with technology owners and cross-functional stakeholders to identify EOL risks, track ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

The analyst collaborates with ITAM partners, including Patch Management, Infrastructure & Engineering, and other technology teams to remediate EOL assets and reduce operational risk. Additionally ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

The analyst collaborates with ITAM partners, including Patch Management, Infrastructure & Engineering, and other technology teams to remediate EOL assets and reduce operational risk. Additionally ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

The analyst collaborates with ITAM partners, including Patch Management, Infrastructure & Engineering, and other technology teams to remediate EOL assets and reduce operational risk. Additionally ...

previous page

Showing results 41-60

All JobsManagement Analyst JobsManagement Analyst Jobs in Raleigh, NC

Management Analyst information

See Raleigh, NC salary details

$41.8K

$82.6K

$128.3K

How much do management analyst jobs pay per year?

As of Aug 7, 2026, the average yearly pay for management analyst in Raleigh, NC is $82,589.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $99,200.00 per year, depending on experience, location, and employer.

What are some common challenges management analysts face when working with client organizations?

Management Analysts often encounter challenges such as resistance to change from client staff, navigating complex organizational structures, and balancing multiple stakeholder interests. It's common to address skepticism about proposed solutions and to adapt recommendations to fit the company's unique culture and constraints. Strong communication skills and flexibility are essential, as analysts frequently collaborate with diverse teams and must present findings in a way that secures buy-in from all levels of the organization.

Do you need a degree to be a management analyst?

A management analyst typically needs at least a bachelor's degree in business, management, economics, or a related field. Some positions may prefer or require a master's degree or professional certifications, and strong analytical and communication skills are essential for success in the role.

How much does a management analyst make?

Management analysts in Texas earn an average annual salary of around $75,000, though this can vary based on experience, industry, and location. Entry-level positions typically start lower, while experienced analysts with specialized skills or certifications can earn higher salaries. The role often requires strong analytical skills and proficiency with data analysis tools.

Is being a management analyst hard?

Management analysts analyze organizational problems and recommend solutions, which can involve complex data analysis, report writing, and client communication. The job often requires strong analytical skills, problem-solving abilities, and the capacity to handle multiple projects, making it challenging for some individuals. Experience with tools like Excel and project management skills can help manage workload effectively.

What is the difference between Management Analyst vs Business Analyst?

AspectManagement AnalystBusiness Analyst
Required CredentialsBachelor's degree in business, management, or related field; certifications like CBAP or PMPBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA
Work EnvironmentConsulting firms, government agencies, corporate officesIT departments, consulting firms, corporate offices
Employer & Industry UsagePublic and private sectors focusing on organizational efficiencyTech, finance, healthcare, and other industries analyzing business processes

Management Analysts and Business Analysts share similar credentials and often work in similar environments, focusing on improving organizational efficiency. While Management Analysts typically evaluate overall management practices, Business Analysts concentrate more on specific business processes and technology solutions. Both roles are essential for organizational improvement but differ in scope and focus.

What is a management analyst?

A Management Analyst, sometimes known as a management consultant, is a professional who helps organizations improve their efficiency and effectiveness. They analyze business processes, identify areas for improvement, and recommend solutions to help companies increase productivity and reduce costs. Management Analysts may work for consulting firms or as independent contractors, and they often work closely with managers to implement new strategies or organizational changes.

What is a management analyst?

A management analyst works with a company to improve its business operations. As a management analyst, your primary duties involve analyzing the organization, talking to its employees, and proposing new ways to make operations more efficient. You work directly with management to come up with new solutions that reduce costs and increase revenues. The job typically requires a master’s degree in business administration, finance, or a related field. Additional qualifications include excellent communication skills and the ability to look at problems with an open mind.

What are the key skills and qualifications needed to thrive as a management analyst, and why are they important?

To thrive as a Management Analyst, you need strong analytical skills, problem-solving abilities, and a bachelor's degree in business, finance, or a related field. Familiarity with data analysis tools like Excel, SQL, and project management software, as well as certifications such as Certified Management Consultant (CMC), are often valuable. Excellent communication, adaptability, and interpersonal skills help you engage stakeholders and drive organizational improvements. These capabilities are crucial for delivering actionable recommendations that enhance efficiency and competitiveness in client organizations.
More about Management Analyst jobs
What are the most commonly searched types of Management Analyst jobs in Raleigh, NC? The most popular types of Management Analyst jobs in Raleigh, NC are:
What are popular job titles related to Management Analyst jobs in Raleigh, NC? For Management Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Management Analyst jobs in Raleigh, NC look for? The top searched job categories for Management Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Management Analyst jobs? Cities near Raleigh, NC with the most Management Analyst job openings:
Management Analyst jobs near you
Infographic showing various Management Analyst job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,589 per year, or $39.7 per hour.

Senior Workforce Management Analyst (Genesys Cloud CX)

Local Government Federal Credit Union

Raleigh, NC • On-site

$85K - $113K/yr

Full-time

Re-posted 10 days ago

Job description

Job Type
Full-time
Description
CIVIC CULTURE
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITION
The Senior Workforce Management Analyst serves as a senior-level operational and analytical resource supporting Workforce Management (WFM) functions across the Experience Center. This role is responsible for advanced forecasting, staffing optimization, capacity planning, Genesys Cloud WFM local administration, and operational performance analysis to ensure alignment between member demand, staffing strategies, and service delivery objectives. This position acts as a strategic partner to Experience Center leadership by identifying operational trends, recommending workforce optimization opportunities, improving forecasting accuracy, and supporting long-term workforce planning initiatives. The role requires strong technical knowledge of contact center operations, workforce management methodologies, and Genesys Cloud WFM functionality.
NORMAL DAY-TO-DAY WORK
1. Develop and maintain short-term and long-term contact center forecasts across multiple business lines and communication channels.
2. Analyze historical trends, seasonality, campaign impacts, and operational drivers to improve forecast accuracy.
3. Support staffing models and capacity plans to align workforce requirements with service level objectives.
4. Provide scenario modeling and "what-if" analysis to support operational decision-making.
5. Monitor forecast variances and recommend corrective actions.
6. Identify opportunities to improve operational efficiency, occupancy, shrinkage management, and schedule effectiveness.
7. Partner with leadership to optimize staffing strategies, queue structures, skill assignments, and routing logic.
8. Support shift optimization initiatives and workforce balancing strategies.
9. Assist with queue consolidation and planning group optimization efforts.
10. Serve as a subject matter expert for Genesys Cloud WFM functionality.
11. Troubleshoot workforce management configuration issues and recommend system improvements.
12. Lead the implementation and optimization of new WFM capabilities and operational enhancements.
13. Trains and mentors team members on workforce management tools and best practices.
14. Takes ownership of actions, decisions, and results; openly accepts feedback and demonstrates both the willingness and ability to improve.
JOB QUALIFICATIONS
Here are a few skills you MUST have to be qualified for this position.
1. Minimum 7 - 9 years of Workforce Management experience, preferably in a contact center environment.
2. Experience working with Genesys Cloud CX workforce management software and systems.
3. Proven ability to analyze performance data and implement effective workforce solutions.
4. Strong understanding of workforce metrics such as ASA (Average Speed of Answer), AHT (Average Handle Time), and FTE (Full Time Equivalent).
5. Excellent problem-solving skills and the ability to make decisions under pressure.
6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
7. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
8. Must be able to work onsite at Credit Union administrative headquarters.
9. Travel required sometimes.
Here are a few qualities we'd LIKE for you to have to make you more suited for this position.
  1. Experience in financial services or credit unions.
  2. Proven ability to thrive in a fast-paced, dynamic environment with a strong track record of adaptability and responsiveness to changing priorities.
  3. Analytical mindset with proficiency in tools such as Excel, SQL, or BI software for data analysis.
  4. Exceptional communication skills for presenting insights and recommendations to stakeholders.
  5. Understanding of regulatory compliance and customer service excellence.

CONTACT US
If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:
Civic Human Resources
3600 Wake Forest Road, Raleigh, NC 27609
careers@civicfcu.org

Apply