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Managed Services Consultant Jobs (NOW HIRING)

Vonage

Professional Services Consultant ll

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Professional Services Consultant - Conversational Design Title: Professional Services Consultant ... Manage multiple complex projects and senior stakeholders while maintaining a strategic, big-picture ...

Vonage

Professional Services Consultant ll

$95K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Professional Services Consultant - Conversational Design Title: Professional Services Consultant ... Manage multiple complex projects and senior stakeholders while maintaining a strategic, big-picture ...

GDIT

IT Services Consultant - FDIC

WV · On-site +1

$106.25 - $143.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our work depends on an IT Services Consultant to build strategy, provide operational excellence ... As a Strategic Initiatives Manager, you will promote GDIT's brand awareness, manage new programs ...

Manhattan Associates

Services Consultant

Atlanta, GA · Hybrid

As a Services Consultant, you will have the unique opportunity to combine your technical aptitude ... Manage client relations by providing business and systems expertise * Work on small project teams ...

Dwellworks

Strong problem-solving skills and the ability to manage tasks efficiently. Requirements: * Valid driver's license and access to a personal vehicle. * Proficiency with basic computer applications.

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Managed Services Consultant information

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How much do managed services consultant jobs pay per year?

As of Aug 16, 2026, the average yearly pay for managed services consultant in the United States is $80,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $102,000.00 per year, depending on experience, location, and employer.

What is a managed services consultant?

A Managed Services Consultant is a professional who advises organizations on how to effectively outsource and manage their IT services and infrastructure. They assess clients' technology needs, recommend managed service solutions, and help implement and optimize those services to improve efficiency and reduce costs. Managed Services Consultants often work with vendors and clients to ensure service level agreements (SLAs) are met and that IT operations align with business objectives.

What are the key skills and qualifications needed to thrive as a managed services consultant?

To thrive as a Managed Services Consultant, you need expertise in IT infrastructure management, problem-solving skills, and a relevant degree such as computer science or information technology. Familiarity with service management platforms (like ServiceNow), ITIL certification, and experience with cloud technologies are often required. Strong client communication, project management, and analytical thinking are vital soft skills for building trust and effectively addressing client needs. These abilities ensure efficient service delivery, high client satisfaction, and successful long-term partnerships.

How does a managed services consultant typically collaborate with client teams and internal stakeholders?

Managed Services Consultants play a pivotal role in bridging the gap between clients and their organization's technical teams. They regularly coordinate with client IT departments to understand ongoing needs, troubleshoot issues, and recommend service improvements. Internally, they work closely with engineers, account managers, and project managers to ensure service delivery aligns with client expectations and contractual obligations. Effective communication and relationship-building are crucial, as consultants often facilitate meetings, provide updates, and ensure that both client and internal teams are aligned on objectives and timelines.

What is the difference between Managed Services Consultant vs Network Engineer?

AspectManaged Services ConsultantNetwork Engineer
CertificationsCompTIA Network+, Cisco CCNA, ITILCCNA, CCNP, Cisco certifications
Work EnvironmentClient sites, service providers, consulting firmsData centers, corporate offices, IT departments
Primary FocusManaging IT services, client support, service deliveryDesigning, implementing, maintaining network infrastructure
Employer & Industry UsageManaged service providers, IT consulting firmsCorporate IT departments, telecom companies

While both roles involve IT expertise, Managed Services Consultants focus on overseeing and delivering managed IT services to clients, ensuring smooth operations and support. Network Engineers primarily design and maintain network infrastructure within organizations. The roles often overlap in certifications and work environments but differ in their core responsibilities and client interaction.

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Managed Services Consultant jobs near you
Infographic showing various Managed Services Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $80,500 per year, or $38.7 per hour.

Regulatory RIM Business Analyst & Managed Services Consultant

Slipstream IT

Remote

Full-time

Re-posted 2 days ago

Job description

At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream's industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Job Summary
The RIM Business Analyst & Managed Services Consultant is responsible for:
  • Serving as the primary liaison between Regulatory Affairs/Operations business stakeholders and IT/platform teams, translating regulatory business needs into system requirements and configuration specifications.
  • Supporting implementation, migration, and ongoing managed services engagements across Regulatory Information Management (RIM) platforms, independent of underlying vendor (e.g., Veeva Vault RIM, Generis CARA, Ennov RIM, ArisGlobal LOOP, MasterControl RIM, EXTEDO RIMS).
  • Facilitating requirements gathering, process mapping, and vendor-neutral system evaluation to support client regulatory technology strategy and roadmap decisions.
  • Acting as the functional point of contact for client-reported issues, enhancement requests, and release management activities, coordinating with technical configuration and IT teams to deliver resolution.

Essential Functions:
  • Business Analysis & Requirements
  • Facilitate requirements-gathering workshops with Regulatory Affairs/Operations stakeholders to capture business needs, pain points, and process gaps.
  • Translate business requirements into functional specifications, user stories, and configuration/change requests for IT and system configuration teams.
  • Conduct as-is/to-be process mapping for regulatory submission, registration, and publishing workflows.
  • Perform vendor-neutral system evaluations and gap assessments across RIM platforms (Veeva Vault RIM, Generis CARA, Ennov RIM, ArisGlobal LOOP, MasterControl RIM, EXTEDO RIMS) to support platform selection and roadmap decisions.

Cross-Functional Liaison (Regulatory & IT)
  • Serve as the primary liaison between Regulatory Affairs/Operations business owners and internal or client IT, data, and platform engineering teams.
  • Own the requirements traceability matrix and ensure configuration changes reflect approved business requirements.
  • Coordinate with platform administrators (Veeva Vault Admin, Salesforce Admin, or equivalent) to implement approved configuration changes across document types, lifecycles, workflows, security models, and integrations.
  • Define integration requirements between RIM systems and adjacent enterprise platforms (Salesforce CRM/Health Cloud, SAP, ServiceNow, Quality and Safety systems) where regulatory data flows across the broader enterprise landscape.

Managed Services & Continuous Improvement
  • Own intake, triage, and prioritization of managed services requests and tickets across client RIM environments, regardless of platform.
  • Support release management processes, including regression testing coordination, UAT script development and execution, and release notes review, for whichever RIM or adjacent platform a client operates.
  • Identify and document process improvement and automation opportunities across the regulatory technology landscape.
  • Maintain SOPs, business process documentation, and system configuration specifications for client-facing and internal use.

Submission & Registration Domain Knowledge
  • Apply working knowledge of eCTD structure (ICH M8) and regional submission requirements (FDA, EMA, Health Canada) to inform requirements and configuration recommendations, independent of the publishing or RIM platform in use.
  • Support Submission Content Plan design, registration/license data modeling, and health authority correspondence tracking requirements across RIM platforms.

Training & Enablement
  • Develop and deliver end-user training, quick reference guides, and change management materials tied to new system functionality or process changes.

Necessary Skills and Abilities:
  • Demonstrated business analysis skills: requirements elicitation, process mapping, functional specification writing, and backlog/user story authoring.
  • Working knowledge of at least one enterprise RIM platform (Veeva Vault RIM, Generis CARA, Ennov RIM, ArisGlobal LOOP, MasterControl RIM, or EXTEDO RIMS), with the ability to learn others quickly.
  • Familiarity with the broader regulatory technology and enterprise systems landscape, including Salesforce (CRM/Health Cloud), ServiceNow, SAP, or comparable platforms, and how regulatory data intersects with them.
  • Understanding of eCTD structure (ICH M8), regional submission requirements, and RIM/registration data models, independent of vendor.
  • Understanding of GxP computer system validation (CSV) principles as applied to configuration changes in a regulated environment.
  • Strong facilitation and stakeholder management skills; comfortable running workshops with both business and technical audiences.
  • Ability to translate ambiguous business needs into clear, testable requirements and configuration specifications.
  • Excellent written and verbal communication skills; capable of presenting to both regulatory business stakeholders and IT/engineering teams.
  • Ability to manage multiple client environments, platforms, and competing priorities in a consulting/services setting.

Educational Requirements:
  • Bachelor's degree in Life Sciences, Information Systems, Business Administration, or a related field.

Experience Requirements:
  • 3-5+ years of business analyst experience within regulatory affairs/regulatory operations technology environments, spanning at least one RIM platform (Veeva Vault RIM, Generis CARA, Ennov RIM, ArisGlobal LOOP, MasterControl RIM, EXTEDO RIMS, or equivalent).
  • Business analysis certification (e.g., CBAP, CCBA) or a relevant platform certification (Veeva, Salesforce, or equivalent) a plus, but not required given the platform-agnostic scope of this role.
  • Demonstrated experience supporting at least one full RIM implementation, migration, or major upgrade lifecycle in a business analyst or requirements-owner capacity.
  • Experience working across multi-system enterprise landscapes (e.g., RIM plus Salesforce, ServiceNow, SAP, or Quality/Safety systems) preferred.
  • Prior consulting, systems integrator, or managed services experience supporting life sciences clients preferred., and exceptional client outcomes

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

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