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Mall Security Manager Jobs (NOW HIRING)

Andy Frain

Retail Security Supervisor

Pittsburgh, PA · On-site

Ross Park Mall | Saturday-Wednesday | 2pm-10pm Supervision of all employees assigned to the Security department, with full responsibility for performance management of said staff. Manage and oversee ...

Prime Outlets

Mall Management Trainee

Indianapolis, IN · On-site

$18.75 - $22.25/hr

Understand all aspects of the Simon security initiative and support the Mall Manager in the development and implementation of the property's public safety and security strategy * Understand all ...

JCPenney

Asset Protection Manager

Manhattan, NY

$57K - $81K/yr

Overview Asset Protection Manager (APM) Lead Asset Protection activities for assigned unit in ... mall security partners - Reviews the reports of external apprehensions, internal investigations ...

JCPenney

Asset Protection Manager

Brooklyn, NY · On-site

$57K/yr

Overview Asset Protection Manager (APM) Lead Asset Protection activities for assigned unit in ... mall security partners - Reviews the reports of external apprehensions, internal investigations ...

JCPenney

Asset Protection Manager

Brooklyn, NY

$57K - $81K/yr

Creates and maintains relationship with local law enforcement and mall security partners * Reviews ... the Management Incentive Plan. If eligible, we offer a competitive benefits package including ...

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How much do mall security manager jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for mall security manager in the United States is $25.98, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.33 per hour, depending on experience, location, and employer.

What is the highest paying job in the mall?

In a mall setting, the highest paying job is typically the general manager or mall manager, who oversees operations, leasing, and security. These roles often require extensive experience, strong leadership skills, and may include benefits such as bonuses or profit sharing, with salaries varying based on the size and location of the mall.

What is the difference between Mall Security Manager vs Security Supervisor?

AspectMall Security ManagerSecurity Supervisor
CredentialsSecurity certifications, management experienceSecurity certifications, supervisory experience
Work EnvironmentOversees entire mall security operationsManages security staff and daily security tasks
Employer & Industry UsageShopping malls, retail centersRetail stores, malls, commercial properties
Search & Comparison IntentUnderstanding managerial roles in mall securityComparing supervisory roles in security teams

The Mall Security Manager typically oversees the entire security operation of a shopping mall, focusing on strategic planning and management. In contrast, a Security Supervisor handles daily security staff supervision and operational tasks. Both roles require security certifications, but the manager's role is broader, involving higher-level decision-making and coordination.

What are the key skills and qualifications needed to thrive as a Mall Security Manager, and why are they important?

To thrive as a Mall Security Manager, you need experience in security management, knowledge of safety protocols, and often a degree in criminal justice or a related field. Familiarity with surveillance systems, incident reporting software, and security equipment is typically required, along with relevant security certifications such as CPP or PSP. Strong leadership, crisis management, and interpersonal skills set top candidates apart in this role. These skills ensure the safety of shoppers and staff, effective incident response, and smooth coordination with law enforcement and mall operations.

What are mall security managers?

Mall security managers are responsible for overseeing the safety and security operations within a shopping mall. They supervise security staff, develop emergency procedures, coordinate with law enforcement, and ensure compliance with safety regulations. Their duties also include handling incidents such as theft, vandalism, or medical emergencies, and providing a safe environment for shoppers, tenants, and employees. Mall security managers play a crucial role in maintaining a secure and welcoming atmosphere in retail centers.

What are some common challenges faced by Mall Security Managers and how can they be addressed?

Mall Security Managers often encounter challenges such as coordinating a diverse team, managing large crowds during peak hours or special events, and responding swiftly to incidents like theft or emergencies. Effective communication, ongoing staff training, and strong relationships with local law enforcement are key strategies to address these challenges. Additionally, leveraging modern surveillance technology and regularly reviewing security protocols helps ensure a safe environment for both shoppers and tenants.
What cities are hiring for Mall Security Manager jobs? Cities with the most Mall Security Manager job openings:
What are the most commonly searched types of Mall Security jobs? The most popular types of Mall Security jobs are:
What states have the most Mall Security Manager jobs? States with the most job openings for Mall Security Manager jobs include:
Mall Security Manager jobs near you
Retail Security Supervisor

Retail Security Supervisor

Andy Frain

Pittsburgh, PA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

JOB SUMMARY: Ross Park Mall | Saturday-Wednesday | 2pm-10pm
Supervision of all employees assigned to the Security department, with full responsibility for performance management of said staff. Manage and oversee all assigned areas in order to maintain a safe environment for all employees, vendors, and personnel. Support all areas in their security needs and be an integral part of the facility needs. Establish working relationships with local police and fire departments, as well as, with facility reports and others. Demonstrates and abides by Andy Frain Services Core Values and the operating principles set forth, while maintaining 100% compliance w/all staff training. Observes and reports activities and incidents providing for the security and safety of client property and personnel. Supervisors must possess and maintain a professional image and must demonstrate strong leadership skills.
ESSENTIAL FUNCTIONS
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
  1. Performs the duties of a Security Officer in accord with post orders and company policy.
  2. The delivery of quality service and positive interaction with our customers is critical to the completion of all the tasks within this job description. The ability to greet all visitors, vendors, and employees; while continuously maintaining the standards of excellence in presentation and professionalism. This is also a requirement of your staff.
  3. Provide lead direction at assigned client site(s); to enforce security/safety programs and ensure that post orders are followed, that established rounds are completed, and that adequate reports and logs are filed daily and weekly.
  4. Develop and implement security procedures and compliance with facility policies and procedures and applicable stated and federal laws. Maintain a working knowledge of all emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and assist as needed.
  5. Knowledge of life safety systems, fire panels, CCTV system computers, the Micro-Lite System. Staff is to ensure the continuous and safe operation of all elevators and access doors is critical. Maintain contact with authorized personnel/contractors who are responsible for maintenance and upkeep of said devices.
  6. Equipment operation will include use of portable radios, telephones, copy and fax machines, computers and tools. This includes making daily inspection of all vehicles assigned to job site and noting any damages so that repairs can be handled immediately thus maximizing use of the units at all times.
  7. May counsel and discipline personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents counseling and disciplinary actions.
  8. Assists in the training of Security Officers and Shift Lead Officers, and review of post orders ensuring that Guards have competent knowledge of assignments.
  9. Communicate with Operations manager daily and weekly regarding account performance and Security Guard performance. Communicate daily and weekly regarding security and safety issues/changes that need to be implemented.
  10. Assists in the submission of payroll and personnel information to the company as designated.
  11. In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts.
  12. Inspects posts as scheduled and meets with Staff to outline tasks and responsibilities. Ensure that Staff sign in and out for their scheduled shifts accurately for every shift.
  13. Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
  14. arry out other duties as assigned by Director of Security and Operations Manager.

Competencies (as demonstrated through experience, training, and/or testing):
  • Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
  • Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
  • Knowledge of security operations and procedures.
  • Knowledge of supervisory practices and procedures.
  • Ability to provide positive direction and motivate performance.
  • Understanding of a variety of security and safety devices and controls.
  • Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
  • Ability to track and maintain schedule assignments.
  • Ability to be an effective team member.
  • Ability to maintain professional composure when dealing with unusual circumstances.
  • Courteous telephone manner.
  • Ability to adapt to various sites and changes in post procedures.
  • Ability to adapt to changes in the external environment and organization.
  • Ability to write routine correspondence, including logs and reports.
  • Good organizational skills.
  • Strong customer service and results orientation.
  • Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
Compensation/Benefits:
Competitive Pay, Vacation/PTO, Medical/Dental/Vision, 401K.
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.
Minimum Qualifications:
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
  • High School Diploma and/or equivalent (GED).
  • Must be willing to submit to a background and drug screen; any offer of employment is contingent upon the successful completion of a background investigation.
  • Minimum 3 -- 6 months prior experience in loss prevention, life safety, CCTV systems or access computer systems.
  • Prior Supervisory experience preferred.

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