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Mall Manager Jobs in Raleigh, NC (NOW HIRING)

Express

Associate Manager

Durham, NC · On-site

Store Name Mall At Southpoint Responsibilities Express is seeking an Associate Manager to join our team. The Associate Manager supports the store manager in managing store operations, recruiting ...

Express & Bonobos

Assistant Manager

Durham, NC

Store Name Mall At Southpoint Responsibilities Express is seeking an Assistant Manager to join our team. The Assistant Manager assists the Store Manager in supervising the store operations ...

Express

Assistant Manager

Durham, NC

Store Name Mall At Southpoint Responsibilities Express is seeking an Assistant Manager to join our team The Assistant Manager assists the Store Manager in supervising the store operations, recruiting ...

Express

Assistant Manager

Durham, NC · On-site

Store Name Mall At Southpoint Responsibilities Express is seeking an Assistant Manager to join our team. The Assistant Manager assists the Store Manager in supervising the store operations ...

Uptown Cheapskate - North Raleigh

Be Seen First

Team Member/Lead - Full-Time

Raleigh, NC · On-site

$10 - $14/hr

... mall and luxury brands at up to 80% off retail prices. Join our brand-new store in North Raleigh ... Consideration for upcoming management positions * Generous 30% employee discount * Paid breaks

Uptown Cheapskate - North Raleigh

Be Seen First

Team Member/Lead - Full-Time

Raleigh, NC · On-site

$10 - $14/hr

... mall and luxury brands at up to 80% off retail prices. Join our brand-new store in North Raleigh ... Consideration for upcoming management positions * Generous 30% employee discount * Paid breaks

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All JobsMall JobsMall Manager JobsMall Manager Jobs in Raleigh, NC

Mall Manager information

See Raleigh, NC salary details

$42.8K

$51K

$57.8K

How much do mall manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for mall manager in Raleigh, NC is $51,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $54,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Mall Managers in coordinating with multiple tenants and vendors?

Mall Managers often navigate the complex task of balancing the needs and expectations of diverse tenants and vendors, each with their own operational requirements, promotional activities, and lease agreements. A key challenge is maintaining open communication and ensuring that all parties comply with mall policies and standards, especially during peak seasons or large events. Successful Mall Managers excel at conflict resolution, effective scheduling, and building strong relationships to foster a collaborative environment that benefits both the tenants and the overall customer experience.

What is the difference between Mall Manager vs Retail Store Manager?

AspectMall ManagerRetail Store Manager
CredentialsTypically requires a bachelor's degree in business, management, or related fieldOften requires a high school diploma or associate's degree; some roles prefer a bachelor's
Work EnvironmentOversees multiple stores or a shopping mall complexManages a single retail store or outlet
Industry UsageCommon in shopping malls, commercial complexesCommon in retail chains, standalone stores
ResponsibilitiesOversees mall operations, leasing, maintenance, securityManages store staff, sales, inventory, customer service

While both roles involve management and customer service, a Mall Manager oversees the entire shopping center, including multiple stores and facilities, whereas a Retail Store Manager focuses on the operations of a single retail location. The skills and credentials overlap, but the scope and environment differ significantly.

What are the key skills and qualifications needed to thrive as a Mall Manager, and why are they important?

To thrive as a Mall Manager, you need strong organizational, leadership, and financial management skills, often supported by a degree in business administration or a related field. Familiarity with property management systems, retail analytics tools, and facilities management software is typically required. Excellent communication, conflict resolution, and customer service skills help build strong relationships with tenants, vendors, and shoppers. These competencies are essential to ensure smooth mall operations, maximize profitability, and create a positive environment for all stakeholders.

What Does a Mall Manager Do?

Mall Managers are responsible for handling the daily operations and maintenance of mall property. Day-to-day operations could include administrative tasks of renting out property spaces to tenants, marketing rentals, and seeking out renters. They may be responsible for interviewing and screening tenants to ensure that their property has quality, reliable occupants in their space. Mall Managers may also have to run competitive analyses to ensure rental rates are competitive for the area, prepare financial reports, direct staff, solving complaints, and collecting rental fees. Other duties may include maintaining their properties and working with security teams to ensure properties remain safe.

What does a Mall Manager do?

A Mall Manager is responsible for overseeing the daily operations of a shopping mall. This includes managing tenant relations, ensuring building maintenance, coordinating security and safety measures, planning promotional events, and optimizing the overall customer experience. They also handle budgeting, leasing, and compliance with legal and regulatory requirements. The goal of a Mall Manager is to maximize occupancy, profitability, and customer satisfaction within the shopping center.
More about Mall Manager jobs
What are the most commonly searched types of Mall jobs in Raleigh, NC? The most popular types of Mall jobs in Raleigh, NC are:
What are popular job titles related to Mall Manager jobs in Raleigh, NC? For Mall Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Mall Manager jobs in Raleigh, NC look for? The top searched job categories for Mall Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Mall Manager jobs? Cities near Raleigh, NC with the most Mall Manager job openings:
Mall Manager jobs near you
Infographic showing various Mall Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 56% Full Time, 39% Part Time, 3% Temporary, 1% Contract, and 1% Summer. Highlights an 100% Physical job distribution, with an average salary of $51,031 per year, or $24.5 per hour.
Associate Manager

Associate Manager

Express

Durham, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Overview
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Express
Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name
Mall At Southpoint
Responsibilities
Express is seeking an Associate Manager to join our team.
The Associate Manager supports the store manager in managing store operations, recruiting, management, training and sales functions, drives productivity, compliance with company policies, and creates a great in-store shopping experience for our retail customers.
KEY RESPONSIBILITIES
  • Attract, hire, develop, inspire, and retain top talent
  • Support an environment, which encourages an exceptionally high level of the store morale.
  • Focus all store associates on creating an environment built on team work and inspiring a "one team" mentality.
  • Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to andincluding Sales Leaders, to encourage professional growth and build a bench of talent.
  • Identify high performing store associates and assist in their growth.
  • Develop and maximize the success of store associates to achieve sales potential and customer experience.
  • Attract and hire store associates, up to and including Sales Leaders.
  • Analyze the business and execute/communicate clear action plans that optimize results.
  • Manage all aspects of daily store operations.
  • Ensure all store associates have clarity on goals and action plans.
  • Provide feedback to help support the creation of clear action plans that optimize results.
  • Manage and delegate workload and ensure execution of plans and strategies across the store.
  • Maintain adherence to Company Policies and ensures the safety of store associates and Customers.
  • Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store.
  • Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations,loyalty programs and other company initiatives.
  • With approval of the Store Manager, builds an effective schedule with the right associate in the right place at the right time.
  • Support and develop a store environment focused on consistently delivering a great in-store customer experience.
  • Resolve customer complaints to a positive outcome. Determines source of issues and takes initiative to identify and resolve.
  • Lead consistent focus on delivering a great customer experience
  • Create a culture of proactive customer engagement to exceed our customer's expectations.
  • Drive loyalty and credit card acquisition through an engaged store team.
  • Create positive in-store experience through visual standards
  • Other essential functions may occur as directed by your supervisor.

REQUIRED EXPERIENCE & QUALIFICATIONS
  • Education: High School or Equivalent
  • Years of Experience: 3-5 of relevant job experience
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements

CRITICAL SKILLS & ATTRIBUTES
  • Previous retail experience preferred
  • Proven ability to drive sales results
  • Strong supervisory, communication and customer service skills
  • Minimum of two years relevant experience
  • Prior sales management experience

BENEFITS AND COMPENSATION
PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including:
  • Medical, pharmacy, dental and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
Closing
If you would like to know more about the California Consumer Privacy Act click here.
Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

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