Maintenance Supervisor Jobs in Springfield, MA (NOW HIRING)

Who We Are
South Oxford Management (SOM) is a leading full-service property management company with a presence in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut. We are committed to delivering exceptional experiences for both our residents and team members. Our owners and leadership team bring extensive industry experience, ensuring that quality and excellence are woven into every facet of our operations—from asset management to leasing. We are passionate about creating positive experiences and believe in putting people first. When you become a part of South Oxford Management, you join a supportive team that values learning, encourages idea sharing, and actively engages in team building and community service activities.

How You Will Contribute

The Maintenance Supervisor is responsible for maintaining the physical integrity of the community, ensuring a safe and secure environment for residents, future residents, visitors, and team members. The Maintenance Supervisor collaborates closely with the Community Manager and Maintenance Technicians to ensure that all aspects of the community are well-maintained. The Maintenance Supervisor anticipates, identifies, and corrects problems affecting the community, and implements procedures to prevent such issues. The Maintenance Supervisor works diligently to cultivate resident satisfaction.

Things You Will Do

Leadership

• Assist in the hiring, training, and supervising of all maintenance team members through a positive mentoring approach
• Lead service staff, delegate work orders, and inspect completed jobs
• Responsible for the overall appearance, condition, and functionality of all buildings and grounds, ensuring they are fully operational and consistently meet company standards

Maintenance

• Perform routine maintenance work orders at the community, which may include completing emergency and on-call tickets
• Schedule team members so that maintenance is available for emergency purposes around the clock
• Ensure OSHA and safety standards are followed
• Maintain accurate records regarding preventive maintenance, maintenance requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc
• Schedule and ensure all make-ready repairs and services are completed correctly and on schedule according to company policy
• Maintain an adequate inventory of spare parts and maintenance materials to handle the most common repairs and situations
• Keeping the Maintenance Shop stocked, organized, and clean
• Diagnose and perform maintenance/repairs, including but not limited to HVAC, plumbing, electrical, and pool maintenance
• Interface with contractors and vendors; depending on the property needs and secure bids for services
• Utilize maintenance management systems on computers and iPads to complete work order requests

Safety

• Think safety first and ensure that unsafe conditions are corrected promptly
• Be mindful of the condition of the community and initiate action to correct unsafe conditions, i.e., broken gates leading to the pool, broken steps, open holes, broken/burned-out exterior lights
• Conduct regular safety meetings with the Maintenance Team

Customer Service

• Always bring “service with a smile”, partnered with a "can-do" attitude
• Act as the gatekeeper of maintenance information — tracking and assigning everything from resident service requests to preventive maintenance records.
• Take pride in the apartment community; visually inspect and address areas of concern, keep the community clean, and make note of service needs
• Communicate effectively with residents, future residents, visitors, vendors, and team members while presenting a positive, professional image
• Perform additional duties as assigned by the Community Manager

Things You Will Need

• You must have a valid driving license.
• High School diploma or equivalent
• Three or more years of experience in property maintenance or an equivalent field.
• Must be available to work a flexible schedule, including weekends, holidays, overtime, and on-call hours.
• Must be able to walk the property, which includes climbing stairs.
• Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, and carry supplies.
• Stand for extended periods of time.
• May be required to lift up to 50 pounds without assistance.

Skills:

• Experience leading and managing others.
• General knowledge of all things pertaining to property maintenance.
• Proficient and comfortable using computers and various software programs.
• Skilled in the safe use and maintenance of hand and power tools.
• Knowledgeable of pertinent laws, including EPA and OSHA regulations.
• Certified Pool Operator, Universal Freon License, including R410A preferable.
• Attention to detail.
• Able to multitask and meet deadlines.

What We Will Provide You
South Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including:

• $32-35hr
• Medical/Rx
• Dental
• Vision
• Employer Paid Life/AD&D
• Voluntary Life/AD&D
• Short Term Disability
• Long Term Disability
• Employee Assistance Program
• Accident Plan
• Hospital Indemnity Plan
• Critical Illness Plan
• Legal/ID Theft Protection
• Pet Insurance
• 401(k) Retirement w/ Match + Immediate Vesting
• Paid Holidays and Time Off (3+ weeks)
• Rent Discount (30%)
• Tuition Reimbursement($2,000/year)
• Paid Parental Leave (4 weeks)
• Employee Referral Bonus
• Employee Rewards and Recognition

You’re exceptional. Let us make you feel it. Join our team.

South Oxford Management LLC is proud to be an Equal Opportunity Employer EOE/M/F/D/V/SO. South Oxford utilizes E-Verify, a web-based system that enables enrolled employers to verify the eligibility of their employees to work in the United States through the U.S. Department of Homeland Security and the Social Security Administration, subject to state law requirements.

South Oxford Management LLC is committed to providing a workplace that is free from the use, sale, possession, or distribution of illegal drugs and alcohol, as well as free from the abusive use of legal drugs or alcohol. All job applicants are required to take and successfully complete a drug and/or alcohol test before they will be permitted to begin employment. Applicants who refuse to take a test or do not cooperate with the test representatives will not be permitted to begin employment. If a test yields a positive result for drugs or alcohol, the Company may withdraw the offer of employment to an applicant where permitted by state law.