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Mail Processor Jobs in Baltimore, MD (NOW HIRING)

Forward Air

Customer Relations Coordinator

Baltimore, MD · On-site

$21/hr

Support routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring. * Participate in training, meetings, and process improvement activities as ...

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Mail Processor information

See Baltimore, MD salary details

$12

$17

$21

How much do mail processor jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for mail processor in Baltimore, MD is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $18.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a mail processor, and why are they important?

To thrive as a Mail Processor, you need strong attention to detail, basic literacy and numeracy skills, and a high school diploma or equivalent. Familiarity with automated sorting machines, barcode scanners, and mail tracking systems is typically required. Reliability, time management, and the ability to work efficiently in a team are essential soft skills for this role. These skills ensure that mail is accurately sorted and delivered on time, maintaining operational efficiency and customer satisfaction.

What is a mail processor?

Mail processors are professionals responsible for sorting, scanning, and distributing incoming and outgoing mail within organizations or postal facilities. They ensure that letters and packages are routed to the correct destinations in a timely and efficient manner. Their duties often include operating sorting machines, inspecting packages for proper labeling, and maintaining accurate records of processed mail. Mail processors play a key role in ensuring smooth mail flow and customer satisfaction.

What are some common challenges faced by mail processors, and how can they be managed effectively?

Mail Processors often encounter challenges such as working with high-volume mail during peak periods, maintaining accuracy under time pressure, and adapting to changing sorting technologies. To manage these effectively, strong organizational skills, attention to detail, and the ability to stay focused on repetitive tasks are essential. Many employers provide on-the-job training and encourage teamwork to help Mail Processors stay efficient and minimize errors. Being proactive in communicating with supervisors and fellow team members also helps address issues quickly and maintain a smooth workflow.

What is the difference between Mail Processor vs Mail Clerk?

AspectMail ProcessorMail Clerk
Required CredentialsHigh school diploma; some roles may require basic computer skillsHigh school diploma; familiarity with mail handling
Work EnvironmentMailrooms, distribution centers, officesMailrooms, administrative offices
Employer & Industry UsagePostal services, large corporations, government agenciesGovernment offices, corporate mailrooms, educational institutions
Common Search & ComparisonYesYes

Mail Processors primarily handle sorting, preparing, and processing large volumes of mail, often using machines and technology. Mail Clerks focus on sorting, distributing, and managing incoming and outgoing mail within an organization. While both roles involve mail handling, Mail Processors typically work in more automated environments, whereas Mail Clerks often perform manual tasks in office settings.

More about Mail Processor jobs
What are popular job titles related to Mail Processor jobs in Baltimore, MD? For Mail Processor jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Mail Processor jobs in Baltimore, MD look for? The top searched job categories for Mail Processor jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Mail Processor jobs? Cities near Baltimore, MD with the most Mail Processor job openings:
Mail Processor jobs near you
Infographic showing various Mail Processor job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $35,489 per year, or $17.1 per hour.

Customer Relations Coordinator

Forward Air

Baltimore, MD • On-site

$21/hr

Full-time

Posted 10 days ago

Job description

The Customer Relations Coordinator provides front‑line administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation terminal, air/ocean branch, or contract logistics site. They serve as a primary point of contact for customers, carriers, drivers, and internal teams, helping ensure shipments move smoothly and customers receive timely, accurate updates. They are responsible for scheduling, shipment tracking and tracing, customer support, documentation, and core financial activities such as accounts receivable, accounts payable, and billing. They interact closely with customers, drivers, carriers, and operational teams to support the timely movement of freight across logistics networks and may assist with freight acceptance and basic cartage support where applicable.

Compensation: $21.00 per hour

Schedule: Monday- Friday 8am-5pm, onsite

Responsibilities

  • Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in‑person interactions.

  • Provide front‑line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.

  • Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.

  • Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.

  • Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.

  • Prepare, review, and organize shipping documents such as air waybills (AWBs), bills of lading, labels, and proof of delivery (POD).

  • Support terminal or site activities as needed, including freight acceptance, driver assistance, and shipment paperwork handling.

  • Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.

  • Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.

  • Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.

  • Identify routine service issues or delays and escalate them to operations leadership according to established procedures.

  • Support routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring.

  • Participate in training, meetings, and process improvement activities as assigned.

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