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Mac Help Desk Jobs in Michigan (NOW HIRING)

Stefanini Group

Deskside Technician II

Highland Park, MI · On-site

$18.50 - $23.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ...

Pomeroy

Support - Deskside

Portage, MI · On-site

$19.25 - $24.50/hr

... Mac OS X Server and Server Essentials. * Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; * Add virtual ...

Pomeroy Technologies

Support - Deskside

Portage, MI · On-site

$19.25 - $24.50/hr

... Mac OS X Server and Server Essentials. * Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; * Add virtual ...

Stefanini

Deskside Technician II

Auburn Hills, MI · On-site

$19.25 - $24.25/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC ...

Stefanini Group

Deskside Technician II

Auburn Hills, MI · On-site

$19.25 - $24.25/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ...

Stefanini Group

Deskside Technician II

Auburn Hills, MI · On-site

$19.25 - $24.25/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ...

Stefanini Group

Deskside Technician II

Auburn Hills, MI · On-site

$19.25 - $24.25/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ...

Stefanini Group

Deskside Technician II

Auburn Hills, MI · On-site

$19.25 - $24.25/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ...

Robert Half

Desktop Administrator

Livonia, MI · On-site

$23.75 - $27.50/hr

Contribute to endpoint patching activities and help maintain consistent device management standards ... Experience supporting desktop and service desk environments with a strong focus on ticket-based ...

CYNET SYSTEMS

Field Support Technician

Battle Creek, MI · On-site

$20 - $25/hr

Proficiency in Windows OS, MS Office, O365, and Mac OS. * Experience with ticketing systems such as ... Skills: * Hardware Support (PC, Laptop, Tablet, Printers, Smart Phones, Desk Phones). * Video ...

TEKsystems

IT Desktop Support Technician

Lansing, MI · On-site

$22/hr

Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications ... To accurately record, update and document requests using the IT service desk system * To install ...

TEKsystems

Desktop Support IT Technician

Port Huron, MI

$19 - $22/hr

Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications ... To accurately record, update and document requests using the IT service desk system * To install ...

TEKsystems

IT Desktop Support Technician

Lansing, MI · On-site

$22/hr

Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications ... To accurately record, update and document requests using the IT service desk system * To install ...

TEKsystems

IT Desktop Support Technician

Ann Arbor, MI · On-site

$19 - $22/hr

Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications ... To accurately record, update and document requests using the IT service desk system * To install ...

TEKsystems

Desktop Support IT Technician

Port Huron, MI

$19 - $22/hr

Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications ... To accurately record, update and document requests using the IT service desk system * To install ...

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Showing results 21-40

All JobsMac Help Desk JobsMac Help Desk Jobs in Michigan

Mac Help Desk information

What is a Mac Help Desk?

A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.

How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?

A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.

What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?

To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.

What is the difference between Mac Help Desk vs Mac Support Specialist?

AspectMac Help DeskMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentHelp desks, call centers, on-site supportOn-site, remote support, enterprise environments
ResponsibilitiesBasic troubleshooting, user assistance, ticket managementAdvanced troubleshooting, hardware repairs, system configuration

The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.

Are Mac Help Desk jobs still in demand?

Mac Help Desk jobs remain in demand as organizations increasingly rely on Apple products and require technical support for macOS and hardware issues. These roles often require knowledge of Apple-specific tools and certifications, and demand can vary based on industry and location.

What are popular job titles related to Mac Help Desk jobs in Michigan?

For Mac Help Desk jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Mac Help Desk jobs in Michigan look for?

The top searched job categories for Mac Help Desk jobs in Michigan are:

What cities in Michigan are hiring for Mac Help Desk jobs?

Cities in Michigan with the most Mac Help Desk job openings:

Mac Help Desk jobs near you
Infographic showing various Mac Help Desk job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Deskside Technician II

Stefanini Group

Highland Park, MI • On-site

$18.50 - $23.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
                              
What will you do?
  • Supporting IT equipment in large corporate environment
  • Desktop/laptop tech support (Mac and PC)
  • Windows 7/10 operating systems
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • IMAC Support - IT equipment Install/Move/Add/Change
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call and other after-hours support needs
  • May provide Executive support
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned

What do you need to succeed?
  • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
  • Able to uphold a positive attitude at all times, even under stressful conditions
  • Experience supporting remote facilities and users
  • Excellent verbal and written communication skills
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies
  • High School Diploma (required)
  • Deskside / Desktop / End User Computer experience, ideally in a corporate environment
  • Proven ability to handle challenging, rapid-response user support
  • Proven ability to balance, prioritize and organize multiple tasks
 
Desired Characteristics
  • A+ Certification
  • Microsoft Certified Professional (MCP)
  • ITIL Foundations
  • Lean Six Sigma
What you'll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
 
Why we're different
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;

#LI-ONSITE 
#LI-KG1
Education:NoneEmployment Type: FULL_TIME

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