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Loyalty Program Manager Jobs in Washington (NOW HIRING)

Marriott

Manager, Loyalty Finance

Bethesda, MD · On-site

The Manager will serve as a subject matter expert on Loyalty Program financials, leading efforts to compile, analyze, and translate complex data into actionable insights for the Global Loyalty team ...

Blue Water Thinking

Program Manager

Washington, DC · Hybrid

... loyalty to one another, our clients and industry partners. Lastly, our formula for success is ... The Program Manager will oversee execution across multiple integrated workstreams, including ...

Fictiv

Strategic Program Manager

Washington, DC

... loyalty. * Collaborate cross-functionally with pre- & post-sale teams to ensure on-time delivery ... Strong program management, risk management, and time management skills, with the ability to ...

Mondo

Loyalty & Advocacy Marketing Manager

Bethesda, MD · Remote

$50 - $55/hr

... Manager to lead the redesign, rebrand, and launch of a customer loyalty and advocacy program ... This role will own the program from strategy validation through execution, leveraging customer ...

BCT LLC

Program Integrator II

Laurel, MD · On-site

This Program Integrator II shall assist individual program managers, initiative leads, and PEO ... Humility, Respect, Integrity, Loyalty, Kindness, Gratitude, Innovation, and Initiative. These ...

BCT LLC

Program Integrator II

Laurel, MD

This Program Integrator II shall assist individual program managers, initiative leads, and PEO ... Humility, Respect, Integrity, Loyalty, Kindness, Gratitude, Innovation, and Initiative. These ...

BCT LLC

Program Integrator II

Laurel, MD · On-site

This Program Integrator II shall assist individual program managers, initiative leads, and PEO ... Humility, Respect, Integrity, Loyalty, Kindness, Gratitude, Innovation, and Initiative. These ...

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Loyalty Program Manager information

See Washington salary details

$43.6K

$121.7K

$177.8K

How much do loyalty program manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for loyalty program manager in Washington is $121,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $150,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a loyalty program manager, and why are they important?

To thrive as a Loyalty Program Manager, you need expertise in marketing strategy, data analysis, and customer relationship management, typically supported by a degree in marketing or business. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce, Tableau, or Excel is essential. Strong interpersonal skills, creativity, and the ability to interpret consumer insights help you design engaging programs and foster customer loyalty. These skills are crucial for building effective loyalty initiatives that drive customer retention and business growth.

What is the role of a loyalty program manager?

A loyalty program manager oversees the design, implementation, and management of customer loyalty programs to increase engagement and retention. They analyze customer data, develop strategies to reward repeat business, and collaborate with marketing and sales teams to ensure program effectiveness. Strong analytical skills and familiarity with CRM tools are essential for success in this role.

What does a loyalty program manager do?

A Loyalty Program Manager is responsible for designing, implementing, and managing customer loyalty programs that encourage repeat business and foster customer engagement. They analyze customer data, develop strategies to improve customer retention, and coordinate with marketing, sales, and IT teams to ensure the program's success. Additionally, they monitor program performance, handle customer feedback, and make adjustments to maximize effectiveness and customer satisfaction.

How does a loyalty program manager typically collaborate with marketing and customer service teams?

A Loyalty Program Manager works closely with marketing teams to design and execute campaigns that drive customer engagement and retention. They also coordinate with customer service teams to ensure smooth program enrollment, address member inquiries, and resolve any issues quickly. This cross-functional collaboration ensures that the loyalty program aligns with broader business objectives and delivers a seamless experience for members. Effective communication and project management skills are key to managing these partnerships and achieving program goals.

What is the difference between Loyalty Program Manager vs Customer Relationship Manager?

AspectLoyalty Program ManagerCustomer Relationship Manager
Primary FocusDesigning and managing loyalty programs to retain customersBuilding and maintaining overall customer relationships and satisfaction
Skills & CertificationsMarketing, data analysis, CRM tools, loyalty program platformsCustomer service, communication, CRM software, sales skills
Work EnvironmentMarketing teams, loyalty platforms, retail or hospitality sectorsSales departments, customer service centers, various industries

While both roles focus on customer engagement, the Loyalty Program Manager specializes in creating and managing loyalty initiatives to boost retention, whereas the Customer Relationship Manager oversees overall customer satisfaction and relationship building. The roles often overlap but serve distinct strategic purposes within organizations.

What are popular job titles related to Loyalty Program Manager jobs in Washington? For Loyalty Program Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Loyalty Program Manager jobs in Washington look for? The top searched job categories for Loyalty Program Manager jobs in Washington are:
What cities in Washington are hiring for Loyalty Program Manager jobs? Cities in Washington with the most Loyalty Program Manager job openings:
Loyalty Program Manager jobs near you
Infographic showing various Loyalty Program Manager job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $121,709 per year, or $58.5 per hour.

Manager, Loyalty Finance

Marriott

Bethesda, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,186 frontline employees who took The Breakroom Quiz

53rd of 108 rated hotels

Job description

JOB SUMMARY 

Reporting to the Senior Director, Loyalty Performance, the Manager, Loyalty Performance will support the financial management of the Loyalty Program (Marriott Bonvoy), helping ensure its ongoing financial health and enabling achievement of the program's financial goals. This role will partner closely with the Finance Business Partner - Consumer Operations (FBP CO), Loyalty business partners, Marriott Business Services (MBS), IT, Tax, Legal, Financial Contract Compliance, and Revenue Management to execute financial and operational strategies that support the program's fiscal priorities. 

The Manager will serve as a subject matter expert on Loyalty Program financials, leading efforts to compile, analyze, and translate complex data into actionable insights for the Global Loyalty team, continents, and other key stakeholders. A primary area of focus will be hotel reimbursements and program funding. In addition, the Manager will support departmental priorities by contributing to the execution of key initiatives and the continuous enhancement of systems and processes. The role requires the ability to synthesize information from diverse sources, identify opportunities, anticipate challenges, and drive strategies that deliver measurable business value. 

CANDIDATE PROFILE  

Education and Experience  

Required 

  • 5+ years of professional experience in finance, accounting, financial data analytics or related field. 
  • BS/BA in accounting, finance, or related field preferred; or equivalent experience. 
  • Strong MS Office skills, including advanced knowledge of Excel and PowerPoint, and data analytic tools.  

Preferred 

  • Loyalty Programs experience. 
  • Lodging/hospitality industry experience. 
  • Experience with Marriott Systems, SmartView, or Tableau. 

CORE WORK ACTIVITIES  

  • Partner with the FBP Loyalty team to develop and maintain financial reimbursement models for the Loyalty Program, ensuring alignment between program costs and benefits and supporting overall financial viability and leadership objectives.  
  • Maintain a strong understanding of Loyalty Program reimbursement and funding processes, including financial calculations and stay data flows.  
  • Build and maintain relationships with Loyalty business partners to provide financial guidance and support the development and implementation of strategies that improve financial and operational performance and owner transparency.  
  • Partner with FBP CO leadership and the Loyalty business team to develop, document, and implement policies to address program, owner, or hotel issues, including identifying gaps and communicating solutions.  
  • Serve as a subject matter expert on Loyalty Program financials.  
  • Conduct ad hoc financial analyses for FBP CO leadership and key stakeholders, including evaluation of owner impacts, program enhancements, and other business or financial inquiries.  
  • Prepare financial reporting and variance analysis for stakeholders.  
  • Partner with stakeholders to develop and implement financial controls, as well as cost monitoring and reporting processes, to ensure accurate tracking of program costs and projections.  
  • Analyze actual results versus budget/forecast and last year, identify key variances, assess impact on annual results, and identify reasons for discrepancies. Communicate financial impacts to stakeholders on a regular basis.  
  • Establish and maintain collaborative relationships across the Program team and key stakeholders to ensure timely exchange of actionable financial information.  
  • Ensure data integrity and accuracy through ongoing monitoring of key performance measures and periodic audits of reports; identify and resolve anomalies or inconsistencies.  
  • Perform account reconciliations across systems, document discrepancies, and ensure compliance with accounting controls.  
  • Communicate complex financial information clearly and concisely, both verbally and in writing, to ensure alignment on business objectives.  
  • Perform other duties as required to support business needs. 

LOCATION 

  • This position will be based at Corporate Headquarters in Bethesda, MD  

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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