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Loyalty Manager Jobs in Indiana (NOW HIRING)

You will support Territory Loyalty Managers in effectively developing store teams at the ground level and in driving results through various in-store visits and training formats. What You'll Do

IN · On-site

As a Teammate - Endzone & Loyalty , you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. Job Duties ...

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Loyalty Manager information

See Indiana salary details

$14.5K

$62.7K

$112.5K

How much do loyalty manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for loyalty manager in Indiana is $62,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,685.00 and $91,399.00 per year, depending on experience, location, and employer.

What is the difference between Loyalty Manager vs Customer Relationship Manager?

AspectLoyalty ManagerCustomer Relationship Manager
CredentialsMarketing or Business degree, certifications in loyalty programsMarketing, Business, or Communications degree, CRM certifications
Work EnvironmentRetail, hospitality, or e-commerce companies focusing on loyalty programsVarious industries, managing ongoing customer relationships
Employer & Industry UsageUsed by companies implementing loyalty strategiesUsed across industries to enhance customer engagement

While both roles focus on customer engagement, a Loyalty Manager primarily designs and manages loyalty programs to retain customers, whereas a Customer Relationship Manager builds and maintains long-term relationships through personalized communication and service. The roles often overlap but differ in scope and focus.

What are some common challenges loyalty managers face when designing customer retention programs?

Loyalty Managers often encounter challenges such as aligning program incentives with customer expectations while staying within budget constraints. Additionally, they must ensure the program remains engaging and competitive, which requires ongoing analysis of customer data and market trends. Collaboration with marketing, IT, and analytics teams is essential to implement new features and measure the program’s effectiveness. Balancing personalization with privacy concerns is also a key consideration.

What is the role of a loyalty manager?

A loyalty manager is responsible for developing and implementing strategies to increase customer retention and engagement through loyalty programs. They analyze customer data, oversee program design, and collaborate with marketing teams to enhance brand loyalty and customer satisfaction. Strong analytical skills and knowledge of CRM tools are often required for this role.

What does a loyalty manager do?

A Loyalty Manager is responsible for developing and managing customer loyalty programs to increase customer retention and engagement. They analyze customer data to create strategies that reward repeat customers, improve brand loyalty, and enhance the overall customer experience. Their role often involves coordinating marketing campaigns, tracking program effectiveness, and collaborating with other departments to ensure the loyalty initiatives align with company goals.

What are the key skills and qualifications needed to thrive as a loyalty manager?

To thrive as a Loyalty Manager, you need a background in marketing, data analysis, and customer relationship management, often supported by a degree in business or marketing. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce or Tableau is typically required. Exceptional communication, strategic thinking, and problem-solving skills help you engage customers and work effectively across teams. These skills and qualifications are crucial for designing impactful loyalty programs that drive customer retention and business growth.

What are the most commonly searched types of Loyalty jobs in Indiana?

The most popular types of Loyalty jobs in Indiana are:

What are popular job titles related to Loyalty Manager jobs in Indiana?

For Loyalty Manager jobs in Indiana, the most frequently searched job titles are:

What cities in Indiana are hiring for Loyalty Manager jobs?

Cities in Indiana with the most Loyalty Manager job openings:

Infographic showing various Loyalty Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $62,749 per year, or $30.2 per hour.

Regional Loyalty Lead - Ohio

Kohl's

New Albany, IN • On-site

Full-time

Posted 15 days ago


Kohl's rating

5.8

Company rating: 5.8 out of 10

Based on 1,464 frontline employees who took The Breakroom Quiz

13th of 21 rated department stores


Job description

Role Specific Information

Job Description

About the Role

As a Regional Loyalty Lead you will drive loyalty performance within your designated markets through the execution of in-store training, support, and associate development. You will support Territory Loyalty Managers in effectively developing store teams at the ground level and in driving results through various in-store visits and training formats.

What You'll Do

  • Routinely visit stores within designated markets to host a variety of in-store training and conduct observations

  • Develop strong relationships with designated Store Managers, Assistant Store Managers and Service Supervisors

  • Prioritize credit outlier stores in partnership with Territory Loyalty Managers (TLMs) to drive incremental improvement and consistency throughout the territory

  • Execute Leader of Duty and Associate training in the field at selected stores in conjunction with TLMs and District Managers

  • Develop New Hire training plans within stores to ensure a Culture of Credit from day one

  • Manage and lead District contests and provide District Managers and Regional Managers with associate engagement resources

  • Use analytics to identify store opportunities and work with Store Leaders to build effective store action plans to drive improvement

  • Utilize associate performance reports to provide consistent associate recognition

  • Communicate reporting and engagement opportunities to TLMs

  • Gather feedback and insights while in the field to provide TLMs with actionable information to improve solicitation best practices

  • Actively drive and support credit performance in stores during key timeframes

  • Additional task may be assigned

What Skills You Have

Required

  • Retail store management experience, with a demonstrated track record of delivering results and building strong teams

  • Excellent writing, communication and presentation skills with the ability to present to top leadership with confidence and clarity

  • Ability to collaborate and work cross-functionally

  • Strong customer focus and customer-centric mindset

  • Proactive, self-starter who can work well both independently and as part of a team

Preferred

  • 3+ years related experience

  • College degree

  • Retail experience

Special Requirements

  • Remote location, you will need to be self-guided and results-focused

  • 75% travel within designated territory

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

  • Ability to perform the accountabilities listed in the "What You'll Do" Section

  • Ability to maintain prompt and regular attendance as set by the company

  • Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week

  • Ability to comply with dress code requirements

  • Ability to learn and comply with all company policies, procedures, standards and guidelines

  • Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel

  • Ability to work as part of a team and interact effectively and appropriately with others

  • Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes

  • Ability to satisfactorily complete company training programs

  • Perform work in accordance with the Physical/Cognitive Requirements section

Physical/Cognitive Requirements

  • Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

  • Ability to plan, prioritize and monitor activities across business units

  • Ability to complete or oversee the completion of assigned projects in a timely manner

  • Ability to comply with health and safety standards


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