Loss Mitigation Analyst Jobs (NOW HIRING)

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community's consumer finance companies of choice.

Benefits:

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/ 

All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.

In this role, you will...

Lead and support the development, execution, and monitoring of strategies that minimize credit losses and improve recovery performance across Mariner Finance's consumer lending portfolio.

The analyst will analyze portfolio trends, test loss mitigation initiatives, and support cross-functional projects that enhance decision-making and operational effectiveness. Working closely with the AVP of Loss Mitigation and partners across Risk, Credit, and Central Operations, this individual will use data analytics, strategy design, test design, and risk process optimization in a fast-paced, collaborative environment.

Responsibilities and Duties:

• Collect, analyze, and interpret data related to delinquency, roll rates, cure rates, charge-offs, recoveries, loss severity, and overall loss trends across all stages of the credit lifecycle.
• Prepare regular reports and dashboards summarizing key performance metrics, portfolio performance, and emerging trends for management review.
• Support ad-hoc analytical requests, including root-cause analysis, to investigate performance drivers, portfolio movements, customer behavior, and risk exposures.
• Identify emerging risk trends and contribute recommendations to support loss mitigation strategies, portfolio performance improvement, and alignment with established risk appetite.
• Contribute to the implementation, tracking, and documentation of loss mitigation strategies, including hardship programs, settlement offers, post-charge-off recovery tactics, and the maintenance of strategy inventory or chronology where applicable.
• Partner with Central Operations to ensure accurate and timely execution of strategy changes, campaign launches, and process updates.
• Perform controlled testing and analysis of new strategies to evaluate effectiveness, operational impact, and overall strategy performance.
• Maintain data accuracy within analytical tools, reports, systems, and strategy tracking documentation supporting loss mitigation processes.
• Enhance existing tools and contribute to the design of new dashboards, reports, and automation workflows.
• Collaborate with Technology and Data Science teams to support model performance monitoring, data integration efforts, and analytical strategy development.
• Partner with colleagues in Credit, Collections, Operations, and Risk to ensure strategies are aligned, controls are in place, and initiatives are effectively executed.
• Prepare presentations, risk reporting summaries, and documentation for internal stakeholders, including senior management and compliance reviews.
• Participate in or lead projects that enhance the customer experience, improve efficiency, strengthen overall risk controls, and support key business priorities.
• Act as a resource to team members by sharing knowledge and working shoulder to shoulder to provide guidance and help build technical, analytical, and business acumen.
• Monitor industry trends, emerging technologies, and regulatory developments affecting credit and loss mitigation, and share insights with the team.
• Perform additional responsibilities as required to maintain consistent quality service and operational support.

Required Qualifications:

• Bachelor's degree in a quantitative field of study (statistics, economics, finance, engineering, information systems, etc.) with exceptional academic record.
• Minimum of four (4) years of credit risk management experience with one (1) year of loss mitigation strategy experience.
• Experience in the consumer lending/financial services industry.
• Advanced knowledge of SAS, SQL, or similar tools.
• Proficient in Python, R, or similar tools.
• Strong technical skills with proficiency in MS Office suite; Expert in Excel (pivots, advanced formulas, macros).
• Strong understanding of general risk principles and financial concepts.
• Ability to articulate complex information in understandable terms to various audiences by way of presentations, reports, or other communication mediums.
• Demonstrate a strong commitment to continuous learning, actively seeking out opportunities to acquire new skills and stay abreast of industry trends.
• Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with all levels of company staff.
• Highly-motivated self-starter with strong work ethic, exceptional attention to detail, and ability to complete tasks and support multiple projects simultaneously.
• Strong analytical, problem-solving, organizational, and project administration skills.
• Results oriented individual with the ability to translate plans into actions.

Hours of Work:

Work hours will depend on the business hours of the time zone serviced. To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EEO:

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

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