We are seeking a detail-oriented Logistics Operations Analyst to support transportation, warehousing, order management, and supply chain operations. This role will serve as a key liaison between internal stakeholders, customers, and third-party logistics (3PL) providers to ensure operational excellence, shipment visibility, and customer satisfaction.
The ideal candidate will possess strong analytical skills, advanced Excel expertise, logistics industry knowledge, and the ability to thrive in a fast-paced environment while managing multiple priorities.
Key Responsibilities
- Establish and maintain strong working relationships with 3PL providers, customers, and internal business teams.
- Develop, maintain, and distribute daily, weekly, and monthly operational reports and KPIs.
- Monitor order status and provide updates to internal stakeholders and business units.
- Run and analyze Open Order and Goods Issued reports within SAP.
- Track shipment activity and monitor in-transit orders to ensure timely delivery.
- Investigate and resolve warehouse, transportation, and carrier-related issues.
- Identify process improvement opportunities and implement operational efficiencies.
- Support project initiatives, ad hoc reporting, and continuous improvement efforts.
- Train and support team members to enhance operational performance and knowledge sharing.
- Effectively prioritize multiple time-sensitive tasks in a dynamic logistics environment.
Required Qualifications
- Bachelor's Degree in Supply Chain, Logistics, Business, or related field preferred.
- OR 5+ years of experience in logistics, transportation, 3PL warehousing, account management, or supply chain operations.
- Advanced Microsoft Excel skills, including:
- Pivot Tables
- VLOOKUP/XLOOKUP
- Advanced Formulas
- Data Analysis & Reporting
- Charts and Dashboard Creation
- Experience with SAP and Transportation Management Systems (TMS).
- Strong analytical, problem-solving, and organizational skills.
- Excellent verbal and written communication abilities.
- Proven ability to work independently with minimal supervision.
Preferred Qualifications
- Experience working with 3PL (Third-Party Logistics) providers.
- Knowledge of warehousing, transportation, and order management processes.
- Microsoft Visio experience is a plus.
- Experience supporting KPI reporting and operational performance metrics.
Background in customer service and supply chain account management
Company Description
LanceSoft is a global workforce solutions and IT services firm founded in 2000, specializing in temporary/permanent staffing, IT services, and outsourcing (RPO) for sectors like healthcare and IT. Headquartered in Herndon, Virginia, with a significant presence in India, the certified minority/woman-owned company employs over 5,700 professionals