Lockbox Operations Manager Jobs in Atlanta, GA (NOW HIRING)

Job Title: direct Support Professional (DSP)

Shift: Full-Time (40 hours per week on average)

Job Hours: Times May Vary

Base Location: Jonesboro, GA./Clayton Co.

Division/Department/Program: SA/MH Residential

The Residential Care Provider (RCP) provides supportive services, safety monitoring, and documentation assistance for residents participating in the Substance Abuse Residential Program. This role ensures that overnight operations run smoothly by maintaining a safe, structured, and supportive environment while assisting the Case Management team with basic tasks that support client progress and program compliance.

Under broad supervision, the Residential Care Provider (RCP) assists with daily living activities in a residential facility. Observes and monitors clients' behavior and charts observations and incidents. Provides training of basic personal and social skills, simple academics, or work skills to consumers/students in a residence, group home, workshop, or supported employment environment. May assist with meal preparation, ensuring or encouraging client group activity, providing transportation, and/or limited case management.

Duties & Responsibilities:

• Determines the individuals' strengths, needs, abilities, and preferences by observingdaily activities and reviewing records.
• Assists individuals in basic problem-solving and daily decision-making using the least intrusive methods appropriate for each.
• Provides training and oversight in daily living skills and personal care, such as dressing, hygiene, housekeeping, cooking, laundry, money management, and socialization skills using techniques appropriate for their abilities.
• Maintains the residence in a clean and organized condition.
• Plans, prepares, and serves balanced meals.
• Transports individuals to work, day programs, doctor appointments, shopping, recreational and other activities.
• Supervises the self-administration of individuals' medications using agency protocols. Maintains required records.
• Complete all home and vehicle records, logs, notes, assessments, reports, and other documentation according to protocols.
• Transports individuals to work, day programs, doctor appointments, shopping, recreational and other activities as needed.
• Documents individuals' progress toward goals and objectives identified in their treatment and/or behavior plans through activity/progress notes, data-tracking sheets, and/or other prescribed skill builder formats as needed.
• Other related duties as assigned.

Safety & Facility Responsibilities

• Complete regular rounds, safety checks, and building walkthroughs throughout the night.
• Monitor cameras (if applicable) and respond to unusual activities promptly.
• Follow program emergency procedures and report incidents immediately.
• Ensure common areas are clean, organized, and client-ready for the morning.
• Assist with medication storage/lockbox procedures as allowed by policy (no dispensing).

Case Management Assistance

• Assist case managers with collecting, organizing, and filing client documentation (intake forms, progress notes, attendance sheets, etc.).
• Support residents in completing simple forms or preparing information needed for their case manager.
• Communicate any overnight concerns, behavioral changes, or incidents to the daytime case management team.
• Update client logs, shift notes, and tracking sheets accurately before end of shift.

Minimum Qualifications:

High school diploma or GED AND and two (2) years of job-related experience providing social or direct care services to groups of special needs individuals in a human service setting: or one (1) year of experience at the lower-level Client support Worker 2(SSS011) or position equivalent.

Note: Must be 21 years of age.

• Must have valid Georgia Driver's License, and a clean motor vehicle report.

Preferred Qualifications:

• N/A

Requirements/Competencies:

• Must pass a pre-employment drug screen and subject to random drug screens.
• Must have a valid Driver's License and a clean Motor Vehicle Record in accordance with company policy.
• Must pass a criminal background check (including fingerprinting)
• Requires TB Evaluation at pre-employment and annually.
• Must be able to lift 20 pounds.
• Requires long periods of sitting/standing.
• Must have the following technical skills - Word, Excel, and Electronic Health Record (Care Logic)
• Must be willing to transport residents in the company van.
• Must demonstrate the ability to maintain professional boundaries with clients in a residential treatment setting.
• Must be able to lift and carry groceries and supplies and move furniture for cleaning.

Note: Some positions may require a valid driver's license.

Clayton Center & View Point Health is an Equal Opportunity Employer: Clayton Center & View Point Health recruits qualified candidates for positions in Clayton Center & View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.