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Lobby Ambassador Jobs (NOW HIRING)

JLL

Lobby Ambassador, Supervisor

San Francisco, CA

Lobby Ambassador Supervisor - JLL What this job involves: The Lobby Ambassador Supervisor leads a team of Lobby Ambassadors to deliver exceptional client and guest experiences at our San Francisco ...

Marriott International

Lobby Ambassador

Marco Island, FL · On-site

$14.25 - $17.75/hr

POSITION SUMMARY Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge ...

Jones Lang LaSalle IP, Inc.

Lobby Ambassador

San Jose, CA · On-site

$17.50 - $22.50/hr

Lobby Ambassador - JLL What this job involves: The Lobby Ambassador serves as the essential first point of contact for employees, visitors, and clients at our Cisco San Jose campus, delivering a ...

Marriott International

Lobby Ambassador

Lahaina, HI · On-site

$25/hr

POSITION SUMMARY Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge ...

Marriott International, Inc

Lobby Ambassador

Lahaina, HI · On-site

$25/hr

N Position Type Non-Management Pay Range: $25.00-$25.00 per hour POSITION SUMMARY Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area ...

Marriott International

Lobby Ambassador

Nashville, TN · On-site

$17/hr

POSITION SUMMARY Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge ...

Marriott

Lobby Ambassador

Lahaina, HI · On-site

$14.50 - $18.25/hr

POSITION SUMMARY Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge ...

Marriott

Lobby Ambassador

Nashville, TN

$13.50 - $17/hr

POSITION SUMMARY Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge ...

Sardi's Pollo A La Brasa

Lobby Ambassadors

Clinton, MD · On-site

As a Lobby Ambassador for Sardi's, you will be expected to maintain a professional and friendly atmosphere for our guests. You will be the person with whom our customers have the most contact with ...

Sardi's Pollo A La Brasa

Lobby Ambassadors

Bowie, MD · On-site

As a Lobby Ambassador for Sardi's, you will be expected to maintain a professional and friendly atmosphere for our guests. You will be the person with whom our customers have the most contact with ...

Marriott

Lobby Ambassador

Marco Island, FL

$14.25 - $17.75/hr

POSITION SUMMARY Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge ...

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Lobby Ambassador information

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How much do lobby ambassador jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for lobby ambassador in the United States is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.51 per hour, depending on experience, location, and employer.

What is a lobby ambassador?

Lobby ambassadors are professionals who serve as the first point of contact in a building, such as an office, hotel, or residential complex. They greet visitors, provide directions, answer questions, and ensure security protocols are followed. Their role is to create a welcoming and safe environment while assisting with administrative and guest services. Lobby ambassadors often work closely with security and building management teams to handle any issues that may arise.

What are some common challenges faced by lobby ambassadors and how can they be addressed?

Lobby Ambassadors often encounter the challenge of managing high foot traffic while maintaining a welcoming and secure environment for all visitors. Balancing customer service with security protocols requires strong communication skills and the ability to remain calm under pressure. To address these challenges, it's important to stay organized, be familiar with building procedures, and collaborate closely with security personnel and building management. Ongoing training and regular team briefings can also help ensure that Lobby Ambassadors are prepared for various situations and can provide a positive first impression for all guests.

What are the key skills and qualifications needed to thrive as a lobby ambassador, and why are they important?

To thrive as a Lobby Ambassador, you need strong customer service skills, a professional appearance, and typically a high school diploma or equivalent. Familiarity with visitor management systems, security protocols, and basic office software is often required. Outstanding interpersonal skills, problem-solving abilities, and a welcoming attitude help you stand out in this role. These skills ensure guests and staff experience a smooth, secure, and positive entry to the building, reflecting well on the organization.

What is the difference between Lobby Ambassador vs Guest Services Representative?

AspectLobby AmbassadorGuest Services Representative
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentHotel lobbies, event venuesHotels, resorts, customer service desks
Employer & IndustryHospitality, tourismHospitality, tourism
Primary RoleWelcoming guests, providing information, guiding visitorsAssisting guests, handling inquiries, check-in/out processes

While both roles involve guest interaction in hospitality settings, a Lobby Ambassador primarily focuses on welcoming and guiding visitors, often acting as a brand ambassador. A Guest Services Representative handles more direct guest inquiries, check-in procedures, and service requests. Both roles require excellent communication skills and customer service experience, but their specific duties and focus areas differ within the hospitality industry.

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Lobby Ambassador jobs near you
Infographic showing various Lobby Ambassador job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $34,683 per year, or $16.7 per hour.

Lobby Ambassador/Bellperson

The Westin Palo Alto

Palo Alto, CA • On-site

$14 - $19/hr

Full-time

Medical, Retirement

Re-posted 5 days ago

Job description

The Lobby Ambassador/Bell person is the first point of contact with hotel guests. This position is responsible for greeting and providing a positive impression upon guest arrival/departure. The Lobby Ambassador/ Bell person will escort guests to the hotel check-in area and to and from their accommodations when necessary. This position will orient guests with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable. Guest Service responsibilities will vary and are inclusive of handling guest luggage, delivery of messages, packages, etc.
At all times, the Lobby Ambassador/ Bell person is expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed.
OVERALL OPERATIONAL RESPONSIBILITIES
  • Follow all guidelines, policies and procedures as outlined by PHM's Employee Handbook such as, reporting to scheduled shift, report to work on time, reporting absences, have a professional demeanor, etc.
  • Demonstrate brand standards, behaviors, hallmarks and mandates.
  • Follow all emergency and safety guidelines in order to provide a safe and secure environment for guests, associates and visitors.
  • Promote hotel services, facilities and anticipate guest's needs to promote higher guest satisfaction.
  • Greet all guests and or associates upon contact.
  • Greet guests pleasantly as they approach the porte cochere and hotel entrance.
  • Assist with removing luggage from guest vehicle, carrying luggage into the hotel, holding the leashes of pets or managing doors.
  • Relieve guests of their luggage on arrival, store it and log it.
  • Escort guest into the lobby and to the reception desk.
  • Assist with escorting guests to their room and or other hotel area as needed.
  • Deliver various Guest Service related items to guest room and/or applicable meeting space (i.e. delivery of messages, packages, amenities, guest gifts, etc.). Make deliveries to guest rooms as instructed.

Interpersonal Relationships
  • Spark conversations with guests and associates in a professional manner, smile often, and establish relationships in order gain trust and loyalty.
  • Resolve and address all guest and associate questions and or concerns in a timely, creative and professional manner. Report any issues, concerns and or suggestions to management.
  • Must have good communication skills. Have constant communication with all hotel departments in order to ensure guest satisfaction. (I.e. guests, wait staff, cooks, and supervisor, etc.).
  • Acknowledge guest by name with each opportunity.

Qualifications
High School Diploma or equivalent
Minimum guest service experience, equivalent, or a combination of education and experience.
Knowledge
  • Understand hotel function and guest profiles.
  • Knowledge of local area including restaurants, landmarks, shopping centers and or local attraction.

Skills
  • Business communication skills both verbal and written in English.
  • Interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.
  • Have the skill to manage multiple tasks at a time, maintain focus and structure under pressure.
  • Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction.

Abilities
  • Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.
  • Ability to maintain consistent positive energy, self-motivation, and passion for hospitality.
  • Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc.
  • Ability to learn new software and computer systems.
  • Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused.

Physical Requirements
  • Prolonged standing/walking for 8+ hours.
  • Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 200 lbs.

Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. Sheraton Palo Alto Hotel is one out of 7 hotels within PHM. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more! As part of the Marriott brand, we pursue excellence in everything we do!
We are looking for someone who can easily engage and adapt to our unique culture. We are looking for a friendly and knowledgeable Lobby Ambassador/ Bell person to join our family! The Lobby Ambassador/ Bell person is responsible for greeting guests and providing a pleasant hotel stay and memorable experience. The Lobby Ambassador/ Bell person has knowledge of the local area including restaurants, landmarks, shopping centers and or local attraction. The Lobby Ambassador/ Bell person will greet and provide a positive impression upon guest arrival/ departure and will handle other duties as assigned. The Lobby Ambassador/ Bell person is an integral part of our team at the property and works side by side with managers and associates on a day-to-day basis to anticipate and meet guest's needs. We are looking for someone who will help us maintain our high quality standards, who will help develop new ideas and ways to improve our guest satisfaction scores.
If this position and Sheraton Palo Alto Hotel (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you!
Learn more about our company at www.phmhotels.com.
The job qualifications listed above are not all inclusive of the essential and non-essential job functions of each position, and are solely a guideline for these positions.

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