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Live In Riot Games Support Jobs (NOW HIRING)

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Live In Riot Games Support information

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How much do live in riot games support jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for live in riot games support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Live In Riot Games Support, and why are they important?

To thrive as a Live In Riot Games Support, you need a deep understanding of gaming, especially Riot Games’ titles, along with troubleshooting and customer service expertise, often supported by relevant experience or certifications. Familiarity with support ticketing systems, live chat platforms, and knowledge base tools is typically required. Strong communication, empathy, and problem-solving skills help deliver exceptional support and resolve player issues efficiently. These abilities are crucial for ensuring player satisfaction and maintaining the reputation of Riot Games’ support services.

What are the main challenges faced by a Live In Riot Games Support and how can applicants prepare for them?

A Live In Riot Games Support professional often deals with assisting gamers in real-time, which requires strong communication skills, patience, and the ability to troubleshoot technical issues quickly. The fast-paced environment can mean handling multiple requests simultaneously, sometimes during peak gaming hours. Applicants should be prepared to work collaboratively with other support agents and escalate complex issues to specialized teams when necessary. Staying up-to-date with game updates and community guidelines is also crucial for providing accurate assistance.

What are Live In Riot Games Support roles?

Live In Riot Games Support roles are customer service positions at Riot Games, the company behind popular games like League of Legends and VALORANT. These support agents assist players with technical issues, account problems, in-game concerns, and general inquiries. They interact with players through various channels including live chat, email, and sometimes phone support. Employees in these roles are expected to have strong communication skills, a good understanding of Riot’s games, and a commitment to providing a positive player experience.

What is the difference between Live In Riot Games Support vs Riot Games Customer Service Representative?

AspectLive In Riot Games SupportRiot Games Customer Service Representative
CredentialsCustomer support experience, gaming knowledgeCustomer support experience, gaming knowledge
Work EnvironmentOn-site, live-in support at Riot facilities or designated housingRemote or on-site customer service roles
Employer & Industry UsageRiot Games, gaming industry, live-in support rolesRiot Games, gaming industry, customer service roles
Search & Comparison IntentUnderstanding live-in support roles at RiotCustomer service roles at Riot

Live In Riot Games Support involves providing on-site, live-in assistance directly at Riot facilities, often requiring a more immersive gaming environment. In contrast, Riot Games Customer Service Representatives typically handle support remotely or on-site without living arrangements. Both roles require gaming knowledge and customer support experience but differ mainly in work setting and responsibilities.

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Infographic showing various Live In Riot Games Support job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,871 per year, or $16.3 per hour.
Principal Software Engineer - Content Access Platform

Principal Software Engineer - Content Access Platform

Riot Games

Los Angeles, CA • On-site

$145.50K - $195K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted yesterday


Job description

Riot engineers bring deep knowledge of specific technical areas but also value the opportunity to work in a variety of broader domains. As a Principal Software Engineer, you'll work alongside other engineers to implement technical solutions at a company-wide scale. You'll collaborate with teams to ensure high quality and stack applicability, and provide other engineers with a clear illustration of extraordinary engineering.
As a Principal Software Engineer on the Content Access Platform (CAP) team, you will be responsible for the design and operation of numerous back end services that are the foundation of all of Riot's games worldwide. The Content Access Platform team owns and operates large-scale, globally distributed systems that support millions of players and fans. Our systems and services power a wide variety of in-game experiences ranging from missions and battle passes, to virtual currencies and player inventories. Through collaboration with internal platform teams and Riot's game development teams, you'll identify opportunities to centralize functionality and accelerate development by creating systems that are easy to use, scalable, reliable, and deployed around the globe. Your role will also extend beyond coding - you'll be a visionary leader, defining domain architecture and aligning technology strategies with enterprise goals. You'll mentor teams, drive innovation, and champion solutions that showcase the immense value of our work to Riot's game development teams and players. You will report to the Engineering Manager of the Content Access Platform team within Player Platform.
Responsibilities:
  • Lead and drive the design and construction of critical, large scale services that fuel Riot's thriving ecosystem for virtual goods.
  • Lead the development and execution of a long-term service architecture strategy that delivers scalable, high-performance, and reliable solutions that support Riot's strategic goals.
  • Be a center of innovation, helping the team identify new technologies and new approaches to solving hard engineering problems.
  • Collaborate and communicate with teams and technical leaders across Riot to resolve cross organizational engineering challenges.
  • Implement and operate essential services used by Riot engineers and millions of Riot gamers world-wide.
  • Work with the team to level-up systems design, infrastructure, quality, and operational capabilities.
  • Be part of a rotational on-call schedule for live product and internal customer support.
  • Contribute to the growth of the team and its members through technical leadership and mentoring.
  • Work closely with non-technical partners and customers to understand their vision, clarify requirements, and drive delivery of features.
Required Qualifications:
  • Bachelor's or Master's degree in Computer Science or a related field, or equivalent experience
  • 10+ years of hands-on software development experience, with a focus on back end services
  • Prior experience as a technical leader setting technical vision and building alignment with senior level engineering leaders across multiple teams
  • Experience developing large-scale, performant, distributed solutions on cloud infrastructure
Desired Qualifications:
  • Extensive experience with Cloud Platform providers like AWS, GCP, or Azure (AWS preferred)
  • Experience with building services using Java, Kotlin, or Go (Java/Kotlin preferred)
  • Experience with performance analysis and optimization
  • Experience with event driven architectures and technologies (Kafka, Event Hubs, Kinesis, etc.)
  • Experience leading and mentoring small engineering teams

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!
Our Perks:
Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.
At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you're working directly on a new player-facing experience or you're supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we're better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we're looking forward to your application.
It's our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.
Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:
  • Safeguarding confidential and sensitive Company data
  • Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
  • Accessing Company assets, secure digital systems, and networks
  • Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.

Riot Games logo

About Riot Games

Sourced by ZipRecruiter

Riot Games was founded in 2006 by Brandon Beck and Marc Merrill with the intent to change the way video games are made and supported for players. In 2009, Riot released its debut title League of Legends to worldwide acclaim. The game has since gone on to become the most played PC game in the world and a key driver of the explosive growth of esports. Players are the foundation of our community and it's for them we continue to evolve and improve the League of Legends experience.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

2006

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