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Live In Customer Success Jobs in Florida (NOW HIRING)

Guardz

Customer Success Manager

Miami, FL

Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere ... Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this ...

Guardz

Customer Success Manager

Miami, FL · On-site

Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere ... Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this ...

OneArc

Customer Success Engineer

Orlando, FL

Support the Project Manager in identifying and clarifying customer requirements, working closely ... Simulation Experience: Hands-on experience with military simulations, Live, Virtual, or ...

Worth AI

Customer Success Manager

Orlando, FL · On-site +1

As part of our dynamic team, you will be instrumental in driving customer satisfaction and long-term success by fostering relationships and ensuring customers gain maximum value from our products.

OneArc

Customer Success Engineer

Orlando, FL · On-site

Support the Project Manager in identifying and clarifying customer requirements, working closely ... Simulation Experience: Hands-on experience with military simulations, Live, Virtual, or ...

Overproof

In this role, you will support the Customer Success Manager and serve as a bridge between the Sales, Marketing, and Product teams, compiling feedback from customer interactions and driving retention.

Worth AI

Customer Success Manager

Orlando, FL

As part of our dynamic team, you will be instrumental in driving customer satisfaction and long-term success by fostering relationships and ensuring customers gain maximum value from our products.

Q6 Cyber

Customer Success Specialist

Miami, FL · On-site

Customer Success Specialist We are looking for a Customer Success Specialist who is passionate ... In this role, you aren't just a point of contact; you are a strategic partner helping our clients ...

Influur

Customer Success Manager

Miami, FL · On-site

$95 - $130/hr

An autonomous agent that goes from "I need this campaign to break" to "50 influencers live next ... We're backed by the biggest names in entertainment like Sofia Vergara, and Tier 1 VCs like Point72 ...

Compass

Customer Success Manager

Palm Beach, FL · On-site

As a Customer Success Manager you are the first person our customers meet when they join Compass ... Previous experience in real estate a plus * Previous experience with live or remote training a plus

vivenu

Enterprise Customer Success Manager

Tampa, FL · On-site

Enterprise Customer Success Manager Redefine the future of live entertainment tech Welcome to vivenu, the global leader in event ticketing tech and one of the world's fastest-growing live ...

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Customer Success Manager

Guardz

Miami, FL

Full-time

Re-posted 11 days ago

Job description

Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 120 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one platform, and continue to grow and expand our team, our partnerships and our revenue.

Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this role sits at the center of that shift. Playbooks are still being written and automation is actively being developed, so we're looking for someone who takes action without waiting for perfect structure - sharp, curious, accountable, and energized by building. You'll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to-value, and expansion.

Responsibilities:

  • Own a portfolio of MSP accounts from post-sales handoff through onboarding, adoption, renewal, and expansion.
  • Lead onboarding, adoption check-ins, business reviews, and renewals with clear agendas and documented next steps.
  • Guide new partners to first value and monitor adoption to catch risk before it affects renewals.
  • Use health scores, usage data, and AI-generated insights to prioritize outreach and own resolution plans for at-risk accounts.
  • Identify and qualify expansion opportunities, leading upsell conversations in partnership with Sales.
  • Pilot AI-enabled CS workflows and help build the playbooks and processes that scale the team.


Requirements:

  • 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS.
  • Experience managing a high-velocity, full-lifecycle customer base across low-touch engagement models.
  • Proven ability to manage a book of business — driving retention, spotting expansion, and owning outcomes.
  • Comfort using data, dashboards, and customer signals to prioritize work and make decisions.
  • Strong written and verbal communication, with the ability to build trust with owners, technical leads, and decision-makers.
  • Strong presentation and facilitation skills across trainings, business reviews, and executive conversations.
  • High agency and follow-through: you close loops, keep commitments, and hold yourself accountable.

Preferred Qualifications:

  • Experience with MSPs, MSSPs, channel partners, or technology resellers.
  • Hands-on use of AI tools as part of a CS workflow (Claude a plus).
  • Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight.
  • Comfort with health scoring, churn-risk analysis, and customer journey mapping.