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Live Chat Support Jobs in Decatur, GA (NOW HIRING)

Linden Lab

Customer Success Specialist

Atlanta, GA · Remote

Using a variety of communication channels (phone, live chat, ticketed support), the Specialist will leverage in-depth technical knowledge, excellent communication skills, and a strong understanding ...

Truist

Live Event Production & AV Moderator

Atlanta, GA · On-site

This is not a passive support role. We need someone who can own the room, anticipate issues, and ... Manage chat, Q&A, presenter transitions, and audience controls * Run practice sessions, schedule ...

PlayOn

Support Specialist

Alpharetta, GA

... and chat to proficiently and consistently handle any requests and troubleshoot issues Quickly ... We built our technology for the people who live and breathe high school athletics - the parents who ...

PlayOn

Support Specialist

Alpharetta, GA · On-site

... chat to proficiently and consistently handle any requests and troubleshoot issues • Quickly ... We built our technology for the people who live and breathe high school athletics - the parents who ...

PlayOn

Support Specialist

Alpharetta, GA · On-site

... chat to proficiently and consistently handle any requests and troubleshoot issues • Quickly ... We built our technology for the people who live and breathe high school athletics -- the parents ...

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All JobsLive Chat Support JobsLive Chat Support Jobs in Decatur, GA

Live Chat Support information

See Decatur, GA salary details

$12

$24

$40

How much do live chat support jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for live chat support in Decatur, GA is $24.37, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $27.64 per hour, depending on experience, location, and employer.

What is a Live Chat Support job?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a typical day look like for someone working in Live Chat Support?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in the Live Chat Support position, and why are they important?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What job categories do people searching Live Chat Support jobs in Decatur, GA look for? The top searched job categories for Live Chat Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Live Chat Support jobs? Cities near Decatur, GA with the most Live Chat Support job openings:
Live Chat Support jobs near you

Business Development Representative

Angela Krause Ford

Alpharetta, GA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Business Development Representative (BDC Representative)Customer Service | Career Growth | High-Energy Team Environment

Krause Auto Group

Be the First Connection in a Customer’s Buying Journey

Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we invest in our people, support career advancement, and celebrate individual success stories across all departments.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across four states, there are endless opportunities for growth and advancement.

Why You’ll Love It Here
  • Fast-paced, team-oriented environment
  • Career advancement opportunities—we promote from within
  • Great opportunity to grow into sales or management roles
  • Family-owned and operated culture
  • Long-term career stability
  • Employee discounts on vehicles, parts & service
  • Paid training and ongoing support
Benefits We Offer
  • Free health insurance option available
  • 401(k) with company match
  • HSA company contributions
  • Dental & vision insurance available
  • Paid vacation, PTO, and holidays
  • Employee discounts on products and services
  • Supportive leadership and team environment
What You’ll Do

As a Business Development Representative, you’ll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience.

  • Answer inbound customer calls, internet inquiries, and live chat requests
  • Schedule and confirm sales appointments for the dealership team
  • Respond quickly and professionally using phone, email, text, and CRM communication tools
  • Provide customers with initial vehicle and dealership information
  • Assist customers with basic financing information and next steps
  • Follow up consistently with leads that are not yet ready to purchase or missed appointments
  • Maintain accurate customer records and daily activity within the CRM system
  • Work closely with sales teams and dealership leadership to improve customer experience and appointment success
  • Participate in team meetings, training, and process improvement sessions
What You Bring
  • Previous customer service, call center, retail, hospitality, or sales experience preferred
  • Strong communication and relationship-building skills
  • Positive attitude and team-oriented mindset
  • Professional, friendly, and confident demeanor
  • Comfortable working with computers, CRM systems, email, and texting platforms
  • Ability to multitask and stay organized in a fast-paced environment
  • Strong work ethic and willingness to learn and grow

Requirements:

  • Valid driver’s license
  • High school diploma or equivalent preferred
Why Krause Auto Group?
  • Over 30 years of automotive success
  • Family-owned and operated organization
  • Promote-from-within culture with real career advancement opportunities
  • Leadership team committed to employee development and success
  • Opportunity to grow with some of the most recognized automotive brands in the world
Perfect For Candidates With Backgrounds In:
  • Customer service
  • Hospitality
  • Retail sales
  • Call centers
  • Appointment setting
  • Banking or phone support roles
  • Automotive sales support
Our Commitment to You

At Krause Auto Group, we believe our people are the foundation of our success. We are committed to creating a workplace where employees feel valued, respected, supported, and empowered to grow.

We are proud to be an equal opportunity employer and are committed to fostering an inclusive and respectful workplace for all team members.

Apply