Live Chat Support Jobs in Decatur, GA (NOW HIRING)

About Us
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia . We are searching for talented people to join Kennesaw State University in our vision . Come Take Flight at KSU!
Location
(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary
Support prospective and current students during enrollment, ensuring excellent service and efficiency. Communicate with students through various channels, manage inquiries and administrative tasks, organize records, assist with events and outreach, and support payment processes and resource accounts. Serve as a backup for resource management and contribute to the Enrollment Management team's success by ensuring smooth operations and a positive student experience.
This is classified as a part-time, temporary position, anticipated at 35 hours per week.
Responsibilities
KEY RESPONSIBILITIES:
1. Supports prospective student engagement by providing outreach and follow-up communication from inquiry through registration using phone calls, emails, face-to-face or virtual meetings, and live chat
2. Monitors and responds to live chat (Talkative) webpage inquiries, voicemails, all resource emails and collects data from Lumens (Abandoned Cart), while serving as a backup during advisors' absences
3. Provides accurate information to prospective students and transfers more complex inquiries to appropriate Enrollment Advisors or Programming team
4. Assists in planning, coordinating, and supporting events such as open houses and other outreach activities to promote student engagement and program visibility
5. Maintains organized and up-to-date digital filing systems for Professional Education courses, program materials, and student records
6. Manually creates student profiles for contract training class setup, ensuring data accuracy and completeness
7. Assists with scanning of Sallie Mae, WIOA, VA, payment plan documents, receives payment plan requests, sends out payment plans and contacts for upcoming and/or past due payments
8. Creates, edits, mergers, registers, and enters grades for students in the enrollment management system
9. Assists with Enrollment Window/Reception area and other administrative support and tasks as requested
Required Qualifications
Educational Requirements
High School diploma or equivalent
Other Required Qualifications
Current, valid, and unrestricted driver's license
Required Experience
One (1) year of related work experience
Preferred Qualifications
Additional Preferred Qualifications
Demonstrated interest in professional development, community engagement, and data collection
Preferred Educational Qualifications
An undergraduate or advanced degree from an accredited institution of higher education
Preferred Experience
Prior records management experience at an institution of higher education
Experience with event planning, fundamental selling, hospitality, and customer service is preferred
Proposed Salary
The starting salary range for this position is $16.40 per hour and anticipated to be on average 35 hours per week. Offers are based on relevant experience.
Knowledge, Skills, & Abilities
ABILITIES
Able to build skills needed to take full advantage of Professional Education's Salesforce customer relationship management (CRM) system
Able to create and sustain effective working relationships
Able to answer work-related questions and/or interpret and apply these guidelines
Able to handle multiple tasks or projects at one time meeting assigned deadlines
KNOWLEDGE
Knowledge of computerized student information systems
Knowledge of department and college policies, procedures, and practices
SKILLS
Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Strong data and records management skills. Able to support learning through the performance of essential job functions
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow-up skills
Strong customer service skills and phone and e-mail etiquette
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.
Other Information
This is not a supervisory position.
This position has financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position requires a purchasing card (P-Card).
This position may travel 1% - 24% of the time.
Background Check

• Credit Report
• Standard Enhanced
• MVR

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf